ANGELA MAE MONERA ANG LOPEZ

Bldg.** Zone **, Street 975, Al Markhiya, Doha, Qatar

Mobile No.: +974-********

E-mail address: adlyag@r.postjobfree.com

POSITION DESIRED: Staff Nurse

OBJECTIVE:

A health care professional seeking related experience in the field of nursing and health, in an institution which offers a professional working environment that enables growth, knowledge and expertise; and provides opportunities for acquiring exceptional skills focusing on the total well-being of the patient as well as the community of health care providers.

PERSONAL EXPERIENCES

Staff Nurse Dignum Founation Hospital, Inc.

Oroquieta City, Misamis Occidental, Philippines

Medical Ward, Pediatric Ward, Obstetric Ward, Isolation Ward,

Emergency Room

October 15, 2012 to December 15, 2013

Healthcare Assistant Burjeel Hospital for Advanced Surgery

Sheikh Zayed Road, Al Quoz, Dubai, UAE

Orthopedic Ward

February 24, 2014- April 09, 2015

Customer Services Qatar Airways

Agent Best 5-Star Airline in the World

Doha, Qatar

April 24, 2015- up to current date

Related Experience at Work

As a Health Professional:

Performed thorough health assessment, documentation and care to patients

Monitored vital signs

Administered oral and intravenous medications

Certified in providing emergency care

Performed wound care and dressing change when needed

Provided educational health teachings to individuals, groups and families

Assisted in minor and major operations, transportation and referrals of patients

Advocate of patient’s safety and rights

Collaborated professionally with the co-health workers and patients

As a Customer Agent:

Flexible in all service areas (Arrival and Departure): Check in counters, Boarding Gates, STPC

Desk, Concierge and Transfer Desk

Five-star skills and competencies in service delivery for customer satisfaction

Meet and greet customers with a smile

Excellent in document checks and passenger profiling

Excellent in anticipating customer needs and handling complaints

Excellent in time management and stress management

Prioritizing everyone’s safety

SKILLS AND COMPETENCIES

With working knowledge of the following: Microsoft Word, Microsoft PowerPoint and Excel

Fluent in English and Filipino

Basic Arabic language

Excellent in oral and written communication

Excellent in customer care and handling complaints

Good leadership skills

Ability to work effectively under pressure

Capable of performing assigned tasks fast and on-time

Values company values, vision and mission

Willing to learn and be trained for any position or job assigned

Self-motivated and flexible when assigned to teams

Professional with a positive attitude to work

Advocate of individual’s rights, safety and confidentiality

Musically inclined: Can sing and play instruments which can be useful for music therapy/activities

EXAMINATIONS TAKEN AND PASSED

Philippine Nurse Licensure Examination

June 30-July 1, 2012 - Cebu City, Philippines

IELTS Academic Exam

November 23, 2019 - Doha, Qatar

TRAININGS, SEMINARS AND CERTIFICATES

Seminar on “Job Basic Entry Skills”

March 2012

Claire Isabel McGill Auditorium, Silliman University

Dumaguete City, Negros Oriental, Philippines

Introductory Course (Built-in curriculum): Basics on ACLS, BCLS, ECG

Silliman University, College of Nursing

Dumaguete City, Negros Oriental, Philippines

Seminar and Trainings completed with Qatar Airways – Doha, Qatar

-G.R.E.A.T Service Delivery - Hub Customer Handling

-Data Protection and Privacy Awareness - Office and Information Security

-Airport Arabic for Beginners - Complaints Resolution Official

-Safety Management System - Dangerous Goods Training Category 9

-Emergency & Humanitarian Response Training - Handling Customers with Disability

-Hazard Awareness Hub - Automatic Document Check

-HIA- Airside Safety Awareness - Handling Bomb Threats

-HIA- General Security Awareness - Fire Safety Awareness

-Fire Extinguishers Training - Fraud Risk Awareness

-Thermal Fever Scanner Guidelines - COVID-19 Physical Distancing

- Infrared Thermal Thermometer Guidelines -Handwash Awareness

AFFILIATIONS & ORGANIZATIONS

Registered Nurse: Philippine Nurses Association

Silliman University Alumni Association, Inc.

Dumaguete City, Philippines

Intravenous Nurse Specialist: Association of Nursing Service Administrators of the Philippines (ANSAP)

EDUCATIONAL BACKGROUND:

College Bachelor of Science in Nursing, March 2012

Silliman University

Dumaguete City, Oriental Negros, Philippines

High School Stella Maris College, March 2008

Oroquieta City, Misamis Occidental, Philippines

Elementary Stella Maris College, March 2004

Oroquieta City, Misamis Occidental, Philippines

PERSONAL INFORMATION

Age: 29 years old Height: 5’4” (163 cm.)

Gender: Female Weight: 60 kgs. (132 lbs.)

Date of Birth: January 27, 1992 Religion: Christian

Place of Birth: Oroquieta City, Philippines Nationality: Filipino

Civil Status: Married

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