Consultant Manager
Resume:
Amber Dumas
Delivery Manager - Cisco Systems, Inc
Baltimore, MD
*****.*****@******.***
A seasoned Systems Integration Consultant responsible for management and execution of web, mobile and SaaS software solutions across a variety of industry verticals such as High Tech, Healthcare, Retail, and Manufacturing. Has proven experience across all roles in systems development lifecycle, including requirements, development, testing, implementation, technical documentation and training delivery.
Work Experience
Delivery Manager
Cisco Systems, Inc
2017 to Present
• Leads delivery execution for major Web account. Facilitates and participates in the creation of Services proposals
• Provides guidance on insertion strategies and execution vision for automation opportunities. Supports Global Services Provider (GSP) Americas Senior Leadership Team (SLT) with suggested account growth methodology and facilitates organizational workshop sessions
• Assessed GSP web segment delivery and account governance. Provided recommendations to realign business practices to foster growth and improve execution quality Implementation and Adoption Consultant
Atlas Consulting Group, Inc - Los Angeles, CA
2016 to 2017
• Delivers subject matter expert (SME) guidance to support mobile, web and enterprise technology implementations
• Planned and developed system configurations and business process improvement recommendations to support the Go-Live of a major retail manufacturer's PLM ERP implementation
• Executes functional testing on mobile applications, identifying and documenting software issues and providing usability assessments
• Provides training and mentoring sessions to enable adoption of new technologies and configurations Implementation Consultant
Deloitte Consulting LLP - Rosslyn, VA
2010 to 2013
• Successfully led the expansion and operation of a government agency IT department analytics dashboard using out-of-the-box (OOTB) and custom applications to provide C-level visibility into the execution of 100+ cross-functional (including Operations, Finance, Human Resources, and Sales) enterprise initiatives
• Designed, planned, and executed program metrics for a government agency's main initiative using SharePoint BI to collect, measure, and visualize Systems Engineering and Integration key performance indicators (KPIs), allowing leadership to compare development activities against program goals and objectives
• Crafted comprehensive assessment to evaluate current state of a government agency's financial system implementation, and provided recommendations to ensure the program meets agency goals and requirements. The recommended assessment detailed the methodology to evaluate the program's governance structures, risk management practices and the requirements, technical and change management workstreams in order to develop a "Get Well" plan Implementation Consultant
Parametric Technology Corporation - Los Angeles, CA 2004 to 2009
• Coordinated and facilitated professional consulting services engagements for Product Lifecycle Management (PLM) and Product Data Management (PDM) solutions. Led strategy workshops
• Served as SME to develop business unit-wide PLM implementation roadmaps defining a capabilities standardization approaches and phased roll out plans
• Supported the analysis and documentation of customer requirements and contributed to the design and development of Windchill solutions
• Conducted formal training sessions for use of enterprise software systems Senior Technical Support Engineer
Raytheon Professional Services - Long Beach, CA
2001 to 2004
• Utilized knowledge in networking, operating systems and databases to update training curriculum and deliver technical training conducts
• Wrote technical documentation for complex, integrated software/hardware surveillance systems
• Applied subject matter expertise to perform system and documentation verification and validation. Education
Master of Science in Applied Computer Science in Applied Computer Science Azusa Pacific University - Azusa, CA
August 2004
Bachelor of Science in Computer Information Systems in Computer Information Systems
Azusa Pacific University - Azusa, CA
June 2002
Skills
• Business Requirements (10+ years)
• Technical Documentation (10+ years)
• Process Improvements (10+ years)
• Training Delivery (10+ years)
• Testing (10+ years)
Additional Information
Skill Areas: Project Delivery • Process Improvement and Redesign • Requirements Gathering and Analysis • Training Development and Delivery • Technical Documentation
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