Elizabeth Ashley Besso

P: 401-***-**** E: adly88@r.postjobfree.com

SUMMARY

Versatile Hospitality Professional with 6 years of hotel and 7 years food and beverage management experience. With a fondness for organization, exceptional customer service, and teamwork . SKILLS & EXPERTISE

•Revenue/Budget Management •Billing •Microsoft Office Suite 365 •Adobe Creative Suite •Event and Project Management •Hotel Operating Systems •Food Costing •Cvent, Hotel Planner, Meeting Broker •Social Media Marketing •Front Office Management •Problem Solving •Onboarding/Training •Rate Negotiation

•Menu Design •F&B Management •OSHA Certified

EXPERIENCE

CROWNE PLAZA DANBURY 243 rooms, 26,000 sq. ft. event space Danbury, CT Crowne Plaza Meeting Director 11/2016 – 06/2020

● Oversee the Conference service planning and Catering Sales segment of the Sales department

● Complete banquet/catering forecasts, plans, productivity reports, and cultivate budgets

● Collaborate with DOS and GM in rate strategy/structure

● Reviewed, prepared, and issued bills, and invoices for all clients

● Analyzed financial data to ensure it was recorded and reconciled

● Collect, organize, and submit group insurance and tax documents

● Menu design and implementation in conjunction with the Executive Chef

● Create and distribute Resumes/BEOs, host weekly BEO/Resume Meeting and daily staff briefing

● Debrief staff on groups, events and meetings. Provide constructive feedback to improve

● Maintain continuous communication with all stakeholders throughout each event process

● Negotiate and contract pricing for groups, function space, and hotel services

● Time and Budget Management for all groups and hosted house, meetings, and events

● Onsite group, meetings, and event management. Liaison between client and other internal/external parties

● Assist in training and onboarding new managers

● Demonstrate a high level of customer service and strategic problem handling HOLIDAY INN HARTFORD DOWNTOWN AREA 215 rooms, 8,195 sq. ft. Hartford, CT Catering Sales Manager 06/2016 – 11/2016

● Billing and final processing of all events and group related services

● Menu design and implementation in conjunction with the Executive Chef

● Negotiate and contract pricing for all functions and related services

● Create and Distribute BEOs/Resumes to all departments

● Planning of corporate and social catering events, additionally social blocks under 100rn HOLIDAY INN EXPRESS 95 rooms, 600 sq. ft. event space Worcester, MA Sales Manager 06/2015 – 06/2016

Sales Coordinator/Front Office Manager 03/2015 - 06/2015 Front Desk Agent (Loyalty Champion) 02/2014 - 03/2015

● Set up, onboard, and coach new front desk employees

● Train and update existing Front Desk Team on Problem Handling, System Usage, SOPs, Rewards Program, and Sales strategy/incentives

● Collaborate with GM and Revenue Manager in weekly Revenue Meetings to implement rate strategies

● Efficiently manage and promptly execute guest requests by demonstrating a high level of customer service and strategic problem handling

● Ensure all reservations are properly set up, resolve billing discrepancies

● Negotiate and contract All Groups under 75 rooms, new and existing LNRs, meetings

● Create and distribute Resumes/BEOs to ensure client’s specifications are met and communicated to team

● Outside Sales Calls/Prospecting/Sales Blitz/Networking and Trade Show attendance EDUCATION

JOHNSON & WALES UNIVERSITY Providence, RI Graduated 2013 Associate of Arts and Science

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