Niit Customer Service

Rashpal Kaur

**** ******* ****,

Victoria,

BC V*C 3P8

Ph# 250-***-****

*******.****@*****.***

Objective:

Qualified for challenges, expertise in key account management, relationship building, and customer retention.

Excellence in service quality. motivated leader and team player with a track record of consistently exceeding expectation.

Contributing to branch revenue growth by involving in sale of bank products. Computer literacy – MS office- and Finacle Software for banking transactions.

Professional Experience with Industrial Credit and Investment Corporation of India (ICICI Bank), India (From -2009 to 2018)

Responsible for building key relationships with clients, understand their financial and personal goals, provide informative and tailored services and recommend the right products and solutions to achieve their financial goal.

Client Engagement-Arranging an appointment with clients to understand their priorities, advise them with solutions by using my knowledge on cash management, credit evaluation, investment, and wealth protection to help clients meet their goals.

Relationship Building-Responsible for engaging in marketing and outreach activities to show client that I value them and their communities. Worked to grow network, deepen the existing relationship, and collaboration with others to ensure clients are connected to the right people and opportunities.

Leveraging Technology- took an active role in sharing my knowledge by introducing clients to mobile banking application, enable them to better manage their banking needs with the help of online banking.

Responsible for cross-selling Mutual Funds, Tax- benefit plans, Account opening, and other Banking products, according to the needs of the client.

Current Work Experience (TD Canada Trust, April 2018), Full-time as a Personal Banking Advisor.

Provide solutions to existing and potential clients regarding TD’s full range of products.

Exceed sales goals, customer service, and productivity targets by understanding client needs, offering first call resolution of issues, and actively promoting and offering products and services that meet client needs.

Create effective business strategies to manage client acquisition, retention & lending risk by ensuring compliance controls and processes (operational and regulatory) are integrated into day to business activities.

Assist client in using various banking communication channels such as Mobile, Online & E-commerce.

Work Experience (Walmart, Langford, May 2018-October 2020), Full-time

worked as, a Customer Service Manager in Walmart in Langford B.C.

Responsible for handling customer grievance and Escalations

Motivating cashiers to Cross- sell Walmart Master Cards.

Responsible for providing overrides to ensure exceptional customer service.

Actively resolving customer queries, issues and offering substitutes to ensure satisfactory customer service.

Handling Customer Service Desk, Product returns, and claims.

Responsible for maintaining sufficient cash float in registers for day to day transactions.

Responsible for Auditing registers, when required

Responsible for maintaining sufficient cash (bills and coins) at podium (Main Register) to provide cash to other registers during the day for their smooth functioning.

Responsible for managing cashier, self-checkout attendants, customer service desk associate’s break.

Responsible for training new-cashiers, self checkout attendants and Customer service desk associate.

Certification

CIFC Certification

Skills

Excellent command over Microsoft Office & banking Software(FINACLE).

Excellent time management skills and ability to perform multitasking.

Positive attitude and eager to take on new challenges and learn new skills.

Ability to work well in fast paced environments and individually or within

teams.

Excellent leadership skills

Excellent command over English, Hindi, Punjabi and Bengali

Education

ROYAL ROADS UNIVERSITY 2018-2019

Master in Global Management

International Accounting

International Finance

Strategy Management

International Marketing

NIIT 2008-2009

Degree in Banking Operations

Sikkim Manipal University, India, Kolkata

MBA in Banking and operations

University of Calcutta: India, Kolkata

Bachelors of Arts 2006-2008

VOLUNTEER WORK

Campus Ambassador at Royal Roads University

Helped in Organizing the events in university

Arranged the campus tour for the international students (Maple Leaf).

Volunteered in Pacifica Housing Community.

Engaged in fundraising activities.

Took part in banking activity for handicapped people.

Contact this candidate