MARK WOLFE

901-***-****

adly7z@r.postjobfree.com

**** ********* ****, ******* ** 38016

PROFESSIONAL SUMMARY

Highly innovative project management expert with proven ability to analyze and solve complex business problems to ensure accomplishment of projects, process improvement and workforce development. Seeking a role to utilize my expertise in management, customer relations, quality, and leadership. Strengths include:

Agile & Scrum

Team Management

Microsoft Office

Certified Scrum Master

Microsoft Project

Microsoft Teams

VersionOne Software

Project Management

Team Dedicated

EXPERIENCE

ECS TECH

Leader in science, engineering, cloud, cybersecurity, artificial intelligence, machine learning and IT modernization for the United States Postal Service as well as other commercial and government entities.

PMO Project Manager / Scrum Master (Contract Position) 10/2020 – 4/2021

Managed Agile/Scrum processes including sprint planning, schedule development, daily scrums, sprint reviews and retrospectives, coached team members and clients on Agile process.

Created and managed sprint schedule for software development team, keeping track of development and testing phases to maintain successful software deployments

Organized and managed team retrospectives to highlight positive and negative occurrences throughout the sprint; resulted in creating action items list to aid in the continuation of positive practices and eliminate errors

Implemented and encouraged Scrum principles and activities, identified and removed impediments, communicated stakeholder demands, and actively pursued continuous improvement

DIVERSIFIED CONVEYORS INTL.

Diversified Conveyors, Inc. (DCI) provides complete turnkey material handling services to our customers. DCI has completed several multi-million-dollar conveyor projects in a both commercial and industrial markets

Engineering Project Manager 12/2016 – 4/2020

Developed, tracked, and managed human capital and scheduling for multi-million-dollar conveyor projects while maintaining deadlines and commitments of deliverables for stakeholders

Created and managed project plan for fifty engineers on over a dozen simultaneously running projects; resulted in aiding the department in reducing project completion time by 1/3 compared to previous years

Led an international engineering team from Hyderabad, India, tasking them to add fabrication details into 3D models, correct redlines on drawings, and analyze model clash detection; significantly reducing the number of days needed to reach design deadlines

Led progressive team to develop a video training and online information library used companywide; videos include; safety, onboarding, forklift handling, stick welding, HR procedures, and job knowledge

Managed workforce planning, team building, and lifecycle of projects; increased top management’s ability to predict future resource needs and capacity to take on new projects

Developed task reports, quality checklists, qualification cards, Key Performance Indicator (KPI) reports and led change in scope meetings that kept projects on time, on budget, and with exceptional quality

Oversaw logistics of products and services for projects and team members to progress operations to meet deliverable deadlines and demands

Interviewed and aided in the selection of local and international engineering talent for civil and mechanical positions on project team; resulted in an exceptional team that was cohesive, responsive, and knowledgeable

FEDEX

American global courier delivery service and 3rd party logistics company headquartered in Memphis, TN, with $45 billion in revenue and over 300,000 employees

Package Engineering Intern/Technician 4/2015 – 8/2016

Tested packages to improve designs. Duties include planning projects, utilizing ArtiosCAD and Kongsberg to develop testing samples and packages, testing package and product integrity, creating evaluation reports to prevent future damage as-well-as aid in FedEx’s mission to reduce customer claims by $20 million

Led and trained technicians in package testing, materials analysis, and package design solutions; increased testing and reporting capability by 300%

In charge of quality assurance of vendor packaging to verify their quoted quality of strength, which aided in future vendor choice.

Tested and examined packaged products damaged during simulated transit; resulted in new theories and recommendations for customer packaging and prevention of future product damage

MARK WOLFE MARKETING, Memphis, TN

Clients include; Memphis Area Legal Services, The Boy Scouts of America, Mid-South Spay & Neuter, Bosses Restaurant, Operation Prom, The Mississippi River Corridor, & Alps Consulting

Principal Marketing Consultant

8/2013 – 01/2016

Developed specialized marketing plans that tailored to a company’s need to successfully reach customers and rival the competition

Developed fundraising strategies to include press releases, product design, and direct marketing to increase fundraiser donations for campaign; resulted in event that raised $52,000 in donations

Developed marketing mix to help differentiate company products and services from competitors, provided game plan to present customers with their value propositions

Analyzed over 200 customer surveys and performed key market research; led the development of company’s brand identity and image

FIRST HORIZON NATIONAL CORPORATION, Memphis, TN

National bank holding company headquartered in Memphis, TN, with $25.5 billion in assets

Sr. Operations Specialist II

7/2005 – 8/2013

Analyzed financial securities, market trends, and operations for a multi-billion-dollar financial services company

Developed programs and spreadsheets to reconcile complex financial assets to keep over $3 billion in trades accurate and accounted for; resulted in reduced risk and increased operational efficiencies

Utilized data analytics to provide accurate B2B transaction confirmations to hundreds of global customers, significantly improved purchase confirmation accuracy and customer satisfaction

Examined multi-million-dollar bonds to interpret and monitor information in a fast-paced financial services environment, ensuring timely and accurate analysis; prevented customer dissatisfaction and industry fines for late or inaccurate trades; increased municipal bond revenue

EDUCATION

M.S. Engineering Management, Christian Brothers University, Memphis, TN

Packaging, Project Management, Lean Processes, Minitab & Management Science

Graduate Package Engineering Certificate, Christian Brothers University

Medical Device Survey, Sustainability & Package Engineering, Cradle-to-Cradle

M.A. Human Resources Management, Webster University, St. Louis, MO

HR Management, HR Development, Recruiting, Payroll & Managerial Finance

B.A. Marketing Management, University of Memphis, Memphis, TN

Marketing, Logistics, Supply Chain Management, Economics & Finance

Certified Scrum Master, Certificate ID: 001134883

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