Telemarketer Service Representative
Resume:
Thea Sonnier
***********@*****.***
OBJECTIVE:
To contribute strongly to a team by applying my diverse experience and knowledge, and to provide Enthusiasm through leadership and exceptional customer service.
Work Experience
Volunteer Service Representative/Coordinator
Houston Food Bank
December 2019 TO Current
*Coordinate the activities of the volunteers
*Engage and interact with volunteers
*Manage all volunteer programs;
*Coordinate with staff to identify and fulfill volunteer needs;
*Maintain volunteer hours worked;
*Manage volunteer activity and schedules within the volunteer database;
*Engage in community outreach and recruitment of prospective volunteers;
*Maintain and update on-line volunteer calendar of events and database;
*Plan and conduct volunteer orientations and volunteer appreciation events;
*Perform various administrative work associated with volunteer programs;
Telemarketer
Vocare Unicor
January 2018 to October 2019
*Deliver an exceptional client experience while taking incoming calls incoming calls related to a
Magazine subscriptions.
* Scheduled exceptional sales ability and strong people skills with a persuasive, positive, and confident approach.
* Achieved sales targets on a week- by- week basis.
* Obtained customer information such as name, address, payment method and entered orders into computers.
Customer Service/Dispatch
R&D Transportation
May2015 to January 2017
* Assisted in managing day to day operations by updating dispatch orders throughout the day and invoicing completed BOL’s.
* Delivered an exceptional customer service experience to new and existing clients while maintaining company policy and procedures in place.
* Responsible for all incoming service and dispatch calls from third party vendors related to in- town transport.
* Assist manager in surpassing annual budgets, increasing terminal profitability and controlling loss.
* Performed financial calculations as amounts due, interest charges, balances using QuickBooks following all federal, state and company polices, procedures and regulations.
Director of Sales
Makiz Lebanese Food Products
May 2010 to August 2015
* Developed and implemented an innovative marketing strategy resulting in a 20% increase in sales in one year.
*Trained, coach and mentor staff to ensure smooth adoption of new programs as well as old; work directly with the gm and owners to achieve great results and customer owner satisfaction.
* Improved overall operations including food quality, quality controls, employee morale and overall profitability.
Manufactured Home Consultant
Evangeline Mobile Homes
January 2010 to May 2011
* List and sell new and pre-owned Manufactured homes.
* Scheduled and attended 15 appointments per week.
* Maintain a very high referral base and exceptional feedback form previous clients. Educate Clients on the current Manufactured Home industry and answer any questions may have.
* Coordinate all steps in the process of purchasing a new or used from the delivery to the set up a manufactured home.
Education
Highschool Diploma
Parkview Baptist Highschool August 2004-2007
General Studies
Louisiana State University December 2008-2010
Skills
Excel, Microsoft Excel, Communications, Scheduling, Typing, Customer Service, Billing,
Microsoft Office, Inventory, QuickBooks, Typing, Work as a team.
Certifications/Licenses
CPR/AED/First AID Certification
ISSA- International Sports Sciences Association
Certified- Fitness Trainer
Certified- Nutrition Specialist
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