BELANO FRANCIQUE

PROFESSIONAL SUMMARY Knowledgeable IT Professional that's competent in handling diverse technical issues and supporting users' needs. Analyzes break down and resolve problems with hardware and software using excellent troubleshooting abilities.

Also, manages and maintains organizational network systems to keep data secure and performance high. Keeping infrastructure updated and scalable for changing demands. Support users with expert advice and training. SKILLS Remote assistance User support

System configuration Project Management

Technical documentation Data backup

Security monitoring Network administration

EXPERIENCE October 2019 - Current

Support Engineer

DragonTek Intl Nassau, Bahamas

Management of all IT infrastructure on the island.High-Level Support Engineer handling multiple aspects of the IT Infrastructure. Maintained primary technical ownership of service support tickets by working effectively with available technical resources improving customer satisfaction by 20%.

Prevented recurrence by educating customers on reasons for malfunctions and ways to avoid future issues.

Increased use of cloud apps throughout companies managed and implemented a policy for the use of Microsoft teams throughout the pandemic.

March 2019 - October 2019

Software Administrator

AML Foods Limited Nassau, Bahamas

Prevented data loss with regular backups and sound disaster recovery processes.

Manage servers and networking infrastructure improving system uptime by 10%.

Supported users with training, technical assistance, and network improvements.

August 2017 - March 2019

BF

Ciera Close P.O.Box EE-16652, Nassau, Bahamas, 1-242-***-****, adly2q@r.postjobfree.com Computer Network Technician II

University of The Bahamas Nassau, Bahamas

Improved network operations by recommending and implementing proactive hardware, software, and policy updates.

Cleaned our DHCP scope with bloat IP addresses, making the college's network more stable

Coordinated computer network access and use as a master control operator.

Kept network scalable to meet current and expected performance requirements.

February 2016 - August 2017

Lead IT Technician

ONIT Systems Nassau, Bahamas

Completed fast and cost-effective repairs and installations using excellent knowledge of Windows systems and equipment. Calibrated, maintained, and repaired equipment.

Investigated reported technical issues and determined needed actions. November 2014 - July 2016

E-Commerce Analyst (Jr Network Administrator)

MWF Group Bahamas Nassau, Bahamas

Evaluated security events to determine proper response or escalation actions.

Maintains computing environment by identifying network requirements; installing upgrades; monitoring network performance. Standardized business processes by establishing internal templates and controls based on data analytics.

July 2012 - November 2014

PC Support Technician

University of The Bahamas Nassau, Bahamas

Also completing work orders requested from staff and faculty throughout campus.

Installed and configured personnel computers and peripheral computer equipment such as printers and scanners.

Maintained user and information security by keeping computers updated with current patches.

EDUCATION November 2016

Diploma in Information Technology Management

Alison

The Diploma in Information Technology Management is a course that explains why managers must understand how Information Technology plays a fundamental role in both the structure and control of modern business. A successful manager must have an excellent grasp of the functionality, capabilities, and effects of the technology that he or she must implement and manage.

CERTIFICATIONS IBM Cybersecurity Analyst

MCSA: Windows 10

MCSE: Mobility

Google IT Support

E-Council Certified Secure Computer User

CompTIA Strata IT Fundamentals

MTA: Windows Operating Systems

CompTIA IT Operations Specialist

Cisco Certified Entry Networking Technician

CompTIA Network+

CompTIA A+

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