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Bpo Colony

Chennai, Tamil Nadu, India
April 26, 2021

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Mobile : +91-904*******

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Seeking a challenging position in the organization that offers me generous opportunities to explore & outshine in the field of Automation of MIS, Operations Management.


Diligent professional with experience across MIS Management, Administration & Operations. Gained extensive experience in MIS reports on various scenarios.

Strong record of delivering superior performances consistently throughout the career span. Capable of building cohesive and committed teams and driving their efforts to maximize overall productivity.

Team Player with unsurpassed analytical skills, energy-driven motivator & optimistic individual with immense zeal and enthusiasm to accept and meet challenges in the competitive environment.

Innate ability to handle multiple functions and activities in high pressure environments with tight deadlines.

Experience in handling Strategic Management, Operations Management and MIS Reports, Process Development & Backend Operations activities in the cost-efficient manner with the unwavering quality standards.

Focused and hardworking, self-motivated and team oriented; willing to go the extra mile, effective team player with excellent communication and inter-personal skills.


LYCATEL BPO PVT LTD (Sep 2016 to Till Date)

Analyst, Chennai.

Generate timely and accurate reports for analysis. Creating MIS report and presenting it to the concern Department.

Implement and analysis data to create daily weekly and monthly reports.

Resolve issues regarding process and procedures in a timely and effective manner.

Managing incoming volume and make it sure to complete it by end of day.

Handling escalated cases and providing assistance in the form of troubleshooting to the team.

Maintaining an update tracker of process.


MIS Executive, Chennai.

Analysis workflow data in various category wise & managing various MIS reports on weekly & monthly basis.

Coordinate with Managers, Area Managers for data collection and design reports to meet data analysis needs.

Presentation reports in Excel Dashboard by using advanced excel.

Collect, analyze the store & inventory data to meet management needs.

Weekly and monthly review report to the management to help them to take right decision accordingly.

MMC INFOTECH SERVICES (P) LTD (Apr 2013 to Apr 2015)

Executive, Chennai.

Have provide support in creating and recording Macros in MS Excel.

Work closely with various internal teams like Cards AMU and Assets closure departments for smooth execution of various activities.

Manage all the daily business data collecting from our promoters compile the data Generate detailed daily business report.

Prepared MOP (Measurement of Performance) for Standard Chartered Bank through which Management receives information about the quality of work.

Maintain Track of timely follow-ups & Coordinate with Teams to ensure they don't miss out their Cases.

MI MEASURING INSTRUMENTS (May 2010 to Dec 2012) Customer Support Executive, Madurai.

Hands on experience with various test instruments like Oscilloscope, Regulated Power supplies, Function Generators.

Testing and servicing experience of power supply (DC).

Testing and servicing experience of Communication kits.

Testing and debugging of Analog and Digital Circuit Boards.

Testing and development of ARM7, VLSI kits.


Languages : C#, Vb.Net, ASP.Net.

Packages : Ms-office.

Operating systems : Windows7 / 8.

Educational / Professional Qualification

B.E. in (ECE) from Raja College of Engineering and Technology, Madurai in 2010 (68%) (Anna University – Chennai).

HSC from Mangayarkarasi Higher Secondary School, Madurai in 2006 (64.83%).

SSLC from Mangayarkarasi Higher Secondary School, Madurai in 2004 (76.06%).

Personal Information

Father’s name : Ayyappan A.

Date of birth : 04/11/1987.

Sex : Male.

Marital Status : Married.

Languages known : English, Tamil.

Passport No : J0613156.

Pan No : GOCPS1023D

Present Address : Yalini Mens Hostel,

No 148, E.V.P Santhosh Nagar,

2nd Main Road, Ramapuram, Chennai – 600 089.

Permanent Address : 3/672, Door No 4, Lalithambigai Mansion,

Aavin Nagar, Surveyor Colony,

K-Pudur, Madurai 625 007.


I hereby declare that all the information furnished above are true and correct to the best of my knowledge. I shall carry myself in a manner that lends dignity to your organization.

Place : Chennai Yours Truly,

Date :


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