Teaching / Artist / Customer Support Representative
Resume:
LILLY JOY TALINES CABEZA
**** ****** ****, ***********, ******* Valley
*******.*****@*****.***
OBJECTIVE
Become part of an enthusiastic company. I would bring my experience in practical secretarial, data entry and clerical works and other background I have that is related to work, as well as my ability to communicate and liaise with people in a challenging and responsible position that will be an asset to my employer. SUMMARY
• 18 months experience in serving in the field as missionary.
• 23 months experience in office clerk and personnel.
• 21 months experience in marketing and sales.
• Processed all documents for new hires.
• Detail oriented with a desire to achieve objectives.
• Processed all payrolls and pay slips for all employees.
• Processed the government mandated benefits for the company and employees.
• Processed the tax payments for the company.
• Processed the requirements for renewing the business permit, and other clerical works.
• Have been responsible for the inquiries about the company and directing visitors to appropriate contact, and in assisting a variety of other office tasks.
PROFFESIONAL EXPERIENCE
Customer Support Representaive
Home-based
Azova
December 07, 2020 – present
• Greet the patient in a lively approach so the patient will feel comfortable when reaching on us, and to build the trust between the representative and the customer.
• Acknowledge the patient’s concerns.
• Verify some information to assist them better.
• Assists the patient in doing the video observation, if instructed to do so.
• Resolve the patient’s concern and offer a solution if possible
• Gives the patient accurate information about the covid testing that will be done thru Azova.
• Answers patient’s other inquiries.
English as a Second Language (ESL) Teacher
Home-based
December 16, 2019 – present
• Develop a positive teacher – student rapport.
• Recognize the students' needs as they learn English.
• Bring lessons to life with interesting but objective-driven activities.
• Teach a one-on-one class using the materials provided by the company.
• Help the students construct sentences in English with correct grammar.
• Give feedbacks and suggestion for their improvement.
• Submit reports and evaluations.
Full – Time Missionary of The Church of Jesus Christ of Latter-day Saints Philippines Laoag Mission
Brgy.#50 Buttong, Airport, Junction Tangid Road, Laoag City, Ilocos Norte, Philippines June 2016 – November 2017
• Taught the restored gospel of Jesus Christ with love.
• Helped people become humble before the Lord.
• Worked with different companions, 1 at a time and treated them with charity.
• Taught people their great potentials and helped them receive the true happiness in life that lasts forever.
• Have been a Junior Companion for 4 months and have been a Senior Companion for the rest of my work in the mission field.
• Called to be a trainer and trained 1 of my companions.
• Led the area and did set effective goals and plans.
• Worked with the church leaders and church members effectively.
• Built good relationship and trust with the people.
• Gave trainings for my fellow missionaries and church members.
• Managed time wisely and effectively.
Hacienda Darasa
Darasa, Tanauan City, Batangas,Philippines
Front Desk Staff
January 2014-October 2015
• Answers visitor inquiries about the company, directing visitors to appropriate contacts, sorting mail, answering incoming calls, screening and directing calls to other staff members, meeting and welcoming visitors, and keeping the reception area tidy and well maintained.
• Assists with payroll, bookkeeping, receivables collection, and a variety of other office tasks. Ane Cleaners Enterprises
Darasa, Tanauan City, Batangas, Philippines
Secretary and Office Clerk
October 2010 – June 2011 / August 26, 2011 – June 2012 / November 2015 – April 2016
• Processes all documents for new hires.
• Processed all contracts, payrolls, pay slips, and benefits for all employees.
• Entertained and interviewed new applicants.
• Trained all new employees Company Policies.
• Processed other clerical works.
Primary Teacher
Darasa Ward, The Church of Jesus Christ of Latter-day Saints Darasa, Tanauan City, Batangas, Philippines
• Helped primaries build a good character.
• Helped developed their knowledge in the Lord and who are they as children of God. Youth Sunday School Teacher
Darasa Ward, The Church of Jesus Christ of Latter-day Saints Darasa, Tanauan City, Batangas, Philippines
• Helped youth learn and know the gospel of Jesus Christ so they can act for themselves to choose the right
• Helped them gain wisdom that they cannot get outside the church
• Helped them developed themselves for a better cause Young Single Adult Stake Representative
Lipa Philippines Stake, The Church of Jesus Christ of Latter-day Saints Lipa City, Batangas, Philippines
• Helped the young single adults developed skills and talents that they can use for their future
• Led them to choose the right and act for themselves
• Helped them developed greater desire to follow God’s will and receive a true happiness in their lives
• Have been responsible for their temporal and spiritual activities.
• Inspired and motivated them to be a future leader. Relief Society Secretary and Teacher
Darasa Ward, The Church of Jesus Christ of Latter-day Saints Darasa, Tanauan City, Batangas, Philippines
• Helped the Relief Society Organization and my ward to inspire members of the church to continue in a good cause and magnify their callings
• Taught the gospel of Jesus Christ
• Helped my leaders to take care of the members
• Shared my skills and talents so they will be able to developed a better life EDUCATION
BYU Worldwide (Online Class)
Pathway Connect – Life Skills
January 2019 – April 2019
BSBA, Marketing management, 2012 – 2013 (II year – Undergraduate) Tanauan Institute
Tanauan City, Batangas, Philippines
BIT, Computer Technology, 2008-2009 (I year)
Batangas State University JPLPC Malvar Campus
Malvar, Batangas, Philippines
KNOWLEDGE AND SKILLS
Knowledgeable in computer especially in MS Office
A positive attitude, strong work ethic, and customer service Proficient in Data Entry Management / Encoding
Good in arts
Teaching and Training Skills
Good Communication Skills
Managing time effectively
Setting realistic goals and plans
Motivating people to achieve their goals and plans Leadership Skills
Can handle work related pressures
TRAINING & SEMINARS ATTENDED
The Career Workshop
April 6, 2009
San Pablo Stake center, The Church of Jesus Christ of Latter-day Saints San Pablo, Laguna, Philippines
Philippine Youth Congress in Information Technology 2009 September 8, 2009
University Theater, UP Film Institute and Ang Bahay ng Alumni University of the Philippines Diliman, Quezon City, Philippines Finishing Course for Call Center Agents (TESDA)
June 2013
National Institute for Technical Excellence
Tanauan City, Batangas, Philippines
Orientation Seminar on Registration of Tourism-Related Establishments November 4, 2014
Mayor’s Office Boardroom
Tanauan City, Batangas, Philippines
Basic Occupational Safety and Health (BOSH)
November 24 – 28. 2014
Lipa City, Batangas, Philippines
Self-Reliance
November 27, 2017
Laoag City Stake Center, The Church of Jesus Christ of Latter-day Saints Laoag City, Ilocos Norte, Philippines
PERSONAL INFROMATION
Birthday: October 18, 1990
Birth Place: Darasa, Tanauan City, Batangas, Philippines Citizenship: Filipino
Gender: Female
Marital Status: Married
Height: 5’1”
Weight: 99.208 lbs.
Father: Edesio Tingabngab Talines
Mother: Amelia Panganiban Talines
CHARACTER REFERENCES
Aniceto Perfecto Cuizon Zabala
2nd Councilor - Laoag Philippines Stake, The Church of Jesus Christ of Latter-day Saints Sarrat, Ilocos Norte, Philippines
Donald Credo
Ballesteros District President, The Church of Jesus Christ of Latter-day Saints Ballesteros, Cagayan Valley, Philippines
President Roberto Andrada
Philippines Laoag Mission President, The Church of Jesus Christ of Latter-day Saints Brgy.#50 Buttong, Airport, Junction Tangid Road, Laoag City, Ilocos Norte, Philippines
Gail Cabigao Buhain
Darasa Ward Bishop, The Church of Jesus Christ of Latter-day Saints Darasa, Tanauan City, Batangas, Philippines
I hereby certify that the information above is true and correct to the best of my knowledge.
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