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Customer Care Manager

Location:
Richards Bay, KwaZulu-Natal, South Africa
Salary:
12000 per month
Posted:
April 24, 2021

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Resume:

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CURRICULUMN VITAE

OF

MAGUBANE PRECIOUS GUGULETHU

PERSONAL DETAILS

SURNAME : Magubane

FIRST NAMES: Precious Gugulethu

IDENTITY NUMBER: 800**********

DATE OF BIRTH: 1980/01/08

POSTAL ADDRESS: P.O.Box 669

Scottburgh

4180

RESIDENTIAL ADDRESS: Amandawe Mission

Ward 17

House 809 Staladini

4180

CELL NO: 084*******/078*******

EMAIL ADDRESS: adlxqz@r.postjobfree.com

GENDER: Female

MARITAL STATUS: Single

NATIONALITY: South African

HOME LANGUAGE: IsiZulu

OTHER LANGUAGE: English and IsiXhosa

CRIMINAL OFFENCE: None

HEALTH: Excellent

HOBBIES: Mentoring, Coaching, Reading &Touring

KEY OBJECTIVES

I AM A PERSON WITH CONFIDENCE, KNOWLEDGE AND RELEVANT SKILLS REQUIRED BY THE COMPANY.

AN ABILITY IN HANDLING WORK UNDER PRESSURE AND EXCELLENT COMMUNICATION SKILLS.

COMPUTER DATA CAPTURING, ADMINISTRATIVE,FACILITATING,ASSESSING, FRONT DESK&REGISTRY MANAGEMENT SKILLS.

2

SECONDARY EDUCATION

NAME OF SCHOOL: Gugulesizwe High School

GRADE PASSED: MATRIC

YEAR OBTAINED: 1999

SUBJECTS PASSED: English 2nd Language

Afrikaans 2nd Language

IsiZulu 1st Language

Business Economics

Economics

Accounting

TERTIARY EDUCATION

NAME OF INSTITUTION: Esayidi TVET (Umzimkhulu campus)

COURSE: Human Resources Management

YEAR OBTAINED: 2014

LEVEL: N4 and but N5 Pending to be issued

NAME OF INSTITUTION: Qualfurn Training and Projects

COURSE: Building and Civil Construction(Bricklaying and Plastering)

YEAR OBTAINED: 31-07-2015

LEVEL: NQF Level 3

NAME OF INSTITUTION: Sonani Training and Communications

COURSE: Customer Care Services

YEAR OBTAINED: 2016

LEVEL: NQF4

NAME OF INSTITUTION: LSNKOSI PROJECTS

COURSE: Building and Civil Construction(Painting)

YEAR OBTAINED: 05-04-2018 to 22- 06- 2018

LEVEL: NQF Level 3

NAME OF INSTITUTION: PMV DESTINY SKILLS TRAINING&DEVELOPMENT

COURSE: Facillitation(117871/Assessor115753 and Moderation115759

YEAR OBTAINED: Statement of results and Certificate still Pending to be issued

LEVEL: NQF5 (Pending for SETA Registration Approval) 3

EMPLOYMENT HISTORY

EMPLOYER : Broadreach (Richardsbay Clinic)

POSITION : Data Capturer & Admin. Clerk

DURATION: 02 November 2020

REASON FOR LEAVING : TILL TO DATE

EMPLOYER : Zama Training and Development

POSITION : Facilitator(PWD and VVRM Construction Management Training) DURATION: 03 March 2020-31 March 2020

REASON FOR LEAVING : 1mnth Contract

EMPLOYER : PMV-Destiny Training Skills and Development POSITION : Facilitator, Assessor,Registry Clerk, Data Capturing& Admin.clerk) DURATION: 06 January 2020- 28 February 2020

REASON FOR LEAVING : 2mnths Contract

EMPLOYER : Umzimkhulu Local Municipality

POSITION : H.R Intern(Receptionist, Registry,Data Capturing& Admin. Clerk) DURATION: 06 April 2016-31 May 2017

REASON FOR LEAVING : Contract 18mnths

4

DUTIES AND ATTRIBUTES

Creation, dissemination, control, maintenance& disposition of records.

Management of records such as Personnel Records, Accounting Records& Legal Records etc.

Handling of company inquiries

Sorting outgoing\incoming and distributing mail.

Answering phone calls, welcoming of guests and giving the best customer service to the guests.

Data capturering and data entry by computer, filing and handling payments. SKILLS AND COMPETENCES

Computer Literacy skills.

Good communication skills (Verbal and Written).

Good interpersonal skills.

Hardworking and work under pressure management skills.

Flexible &Loyalty.

Team working skills.

Fast Learner &able to interact with people at all levels.

Telephonically skills.

Creative &critical thinker

Customer care service skills.

Scanning, photo coping, faxing, Front desk operating &typing skills.

Time management skills.

Strategic planning.

Human Resources clerk skills.

Facilitating, Assessing, Mentoring, Coaching, Data Capturing& Administrative skills.

Reports compiling skill.

5

TRACEABLE REFERENCES

NAME : Mr Patrick Koli / Bongiwe Thwala

RELATIONSHIP: Cluster Manager/ Line Manager

CONTACT: 083*******/076*******

NAME : Ms Tilana Van Vuuren

RELATIONSHIP: Project Coordinator (Zama Training and Development) CONTACT: 082*******

NAME : Mr Vukani Mkhonza

RELATIONSHIP: Managing Director (PMV-Destiny)

CONTACT: 079*******/068*******

NAME : Ms N.Nduku

RELATIONSHIP: Corporate Services Manager(Umzimkhulu L.M) CONTACT: 039-*******/039-*******



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