Manager Pharmacy

FATHIMA BEEVI NAJUMUDEEN

Senior Pharmacy Manager

DOHA QATAR

MOB NO: 30231467

*************@*****.***

CAREER PROFILE AND OBJECTIVE

Progressive career path with promotions from Staff Pharmacist to Pharmacy In charge to Senior Area Manager handling multiple retail outlets in State of Qatar for 10 years. A champion of best practice who is organized, patient-focused, and also has the required level of communication skills needed for effective Management Outstanding interpersonal skills with a track record of establishing positive relationships with customers, pharmaceutical suppliers and medical professionals, healthcare organizations and insurance providers. Respected leader, able to train and manage diverse teams to deliver peak performance. Dedicated to providing quality patient care and fast and accurate medication dispensing.

CAREER

Senior Area Manager Jan 2015 - current

Lead Pharmacy to ensure compliance by promoting the highest possible standards.

Ensure myself and my team are set up to deliver on service and sales targets.

Create and maintain a brilliant culture where we proactively serve regular pharmacy customers.

Accountability for maintain and ensure all the valid legal MOPH Books & ethical documents in the pharmacy.

Stock management- To have a full control of all stock and purchase activities and bring the error level to a minimum. Analysis of product movement and accordingly collect non-moving and near expiry stock details. Discuss with supplier to return and replace the expiries and nonmoving to minimize the loss of company.

Establish and maintain relationships with supporting pharmacist and other staffs to ensure mutually beneficial objectives are met.

Effective time management to ensure delivery of sales objectives

Ensure proper pharmacy display and merchandising at all time

Lead Learning & Development team and make sure all pharmacists and other staffs are equipped and competent by attending trainings. Evaluate weak area of staffs and provide on job trainings to improve skills and make them competent.

Interacting with the customer in a friendly and polite manner. Retained more than 30 percent of customers and improved customer service in order to improve revenue.

Lead Error reporting team and make sure all pharmacists are properly verifying prescriptions and reporting to the Doctors if any prescription error is found. Make sure patient safety and verify and record the reported errors for future references.

Involves in the purchase of cosmetics and certain general items. Revenue generation by display space renting and annual sales contract deals are fixed.

Special offers(promotions) in the company is planned and executed. Discuss with supplier for attractive offers and compensation mode. Make market survey and conduct offers monthly to attract customers to stores.

Manage Online Pharmacy Staff Operations & maintain stock par levels. Minimize time of delivery to improve customer satisfaction.

Duty roasters of retail staffs are taken care.

ASST. PHARMACIST, PHARMACIST,

PHARMACY IN CHARGE 2010 – 2015

Care N Cure Group Ltd, Doha

Checking prescriptions for errors and making sure they are appropriate for patients.

Accurately dispensing medicines to patients as per the Doctor’s prescription.

Patient counseling.

Measuring, packaging, labeling and recording medications issued to patients.

Instructing patients on how to use medications, possible side effects and storage.

Contacting and working closely with other healthcare professionals.

Providing proper information to patients and staff about medicines.

Ensuring the accuracy of all prescriptions, products and services supplied.

Managing and resolving complaints.

To own and improve loss performance including payment loss, retail waste, and retail expiry.

Competencies

Accountability - Role model CNC’s mission, vision, and shared values

Customer Focused - Listen to the voice of the customer and strive to delight them by exceeding their expectations

Initiative - Be innovative, apply fresh ideas, and continuously improve how you do your work

Confidentiality - Maintain strict confidentiality and respect the privacy of others

LANGUAGES KNOWN

Language

Read

Write

Speak

English

Yes

Yes

yes

Hindi

Yes

Yes

yes

Malayalam

Yes

Yes

yes

Arabic

Yes

Yes

yes

EDUCATION QUALIFICATION

B-Pharm from Kerala University 2004 oct -2009 march

(Ezhuthachan college of B-Pharm College, Thiruvananthapuram, Kerala)

H.S.C from Board of Higher Secondary Education

(St. josephs school for girls Alappuzha kerala, 2001-2003)

Secondary School Leaving Certificate of Board of Examination, Kerala

(St.josephs convent school for girls 2001)

PERSONAL PROFILE

Date of Birth: 9 Oct 1985

Nationality: Indian

Marital Status: Married

Permanent Address: Sanuj Manzil

Zackariya bazar ward

Alappuzha (dt) Kerala India PIN: 688012

QCHP Pharmacist LIC NO: 2334 – VALID TILL 18-11-2022

Passport Number: U0137521

Qatar ID Number: 285********

References

Faisal Aboobacker

HR Manager

Care N Cure Group Ltd, Doha

Ph: +974********

***@********.***

Mohammed Shabeer

Senior Area Manager

Care N Cure Group Ltd, Doha

Ph: +974********

*******@**************.***

Declaration

I hereby declare that all the above furnished information is true to best of my knowledge and belief.

DOHA QATAR FATHIMA BEEVI N

25-4-2021

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