Admin Sales Coordinator

CURRICULUM VITAE

PERSONAL DETAILS

Name : Mosa Dorothy Nyathi

Postal Address : 7655 Khayoane Street Ext 9 Vosloorus 1475 Telephone : 061*******/071*******

Email : ***********@*****.***

PERSONAL SUMMARY

Strong organisational skills with attention to detail, creative, computer skills and flexible. Have positive attitude and outgoing. Adapt well to the working environment of small and large organisations. would also love to improve my theoretical and practical knowledge of IT. A disciplined, hard-working dedicated individual with outstanding organisational skills and the ability to work effectively under pressure. Possess excellent communication and IT with advanced knowledge of MS Office, quick to grasp new concepts and always willing to learn and develop new skills. Able to work well both independently and as part of a productive team. EDUCATION

2008 Erasmus Monareng High – Matric

Subjects: English, Sesotho, Physical Science, Mathematics, Life Science, Computer Application Technology and Life Orientation

EMPLOYMENT HISTORY

Company: Webhelp

Role: Inbound Call Centre Agent

Dates: August 2015 – January 2016

Duties:

● Assisting Vodafone clients with their cell phone contract

● Troubleshooting network issues

● Blocking and ordering sim cards

● Credit vetting

● Assisting management with queries and complaints

● Ensuring customer confidentiality and accurate data capturing of client profiles

● Assisting with general inquiries and providing exceptional customer service CURRICULUM VITAE

Company: Sun International

Role: Reservations Consultant

Dates: February 2016 – July 2017

Duties:

● Handling high call and email volumes

● Processing both individual and group accommodation requests

● Converting enquires and possible regrets into business on the books.

● Maintaining good internal and external relationships.

● Archiving & exceeding sales targets and maintaining an effective customer data base

● Managing day to day duties such as proposals, hotel availability requests, bookings, inventory, and maximising conversion ratio

● Make sure sales reports are accurate, complete, and submitted timeously.

● Using QlikView system to research stats, trends, and market segments. Company: Sun International

Role: IT Data Capture

Dates: July 2017 – April 2018

Duties:

● Managing quest profiles by merging duplicate files, cleaning, and keeping data up to date

● Creating ORS and PMS account for employees according to the employee’s respective department

● Unlocking and Updating passwords

● Working on ORS, PMS and BMC remedy to close calls that have been assigned within the organisation.

● Checking property servers every morning to see if all units under Sun International are up and running.

● Support hospitality analysts to carry out daily duties. Company: Sun International

Role: Admin Sales Coordinator

Dates: April 2018 – August 2020

Duties:

● Providing quotes and invoices to clients.

● Maintaining financial files and records.

● Creating purchase orders and filling them.

● Order stock from suppliers.

● Send statements to clients for outstanding balances.

● Capturing local and export sales on the system.

● Compiling and capture supplier’s invoices from supplier.

● Compile and capture tax invoices from clients.

CURRICULUM VITAE

● Supporting the sales team to carry out their daily tasks. Achievements

● The responsibility of looking after guests and attending to their needs during their visit enhanced my interpersonal skills. Dealing with various situations associated with this position including responding to complaints, managing incidents such as disputes between customers aided me in developing conflict resolution skills as well as establishing effective working relationships with people from differing backgrounds. I developed a reputation for prompt, efficient service with a high level of accuracy. Building a good rapport with clients and turning an angry customer to a happy one as we know one. Satisfying clients and customers and being able to increase sales.

SKILLS

● Competent on all Microsoft Office programme

● Able to use office equipment like copiers, scanners, printers, computers and office software

● Creating financial and statistical reports using spreadsheets

● Communication skills (verbal and written)

● Analytical and Problem-solving skills.

REFEREES

References are available on request

Contact this candidate