Manager Customer
Resume:
Deepiga Ramasamy
No: ***,Neem,Sabari Serinity,
Siruseri Road,Puthupakkam, Chennai,
Tamil Nadu - 603103
Mobile: +91-979**-*****
adlx6q@r.postjobfree.com
Looking for opportunity in an environment that offers a greater challenge, increased the opportunity to help the company advance efficiently, productively and benefits for my company and family.
As an energetic Associate, I can provide my 8years of experience and critical thinking necessary to successfully facilitate client relations.
IT TECHNICAL RECRUITER
COMPANY NAME : Need Resource,Inc,
ADDRESS: California corporation, with its principal office at 11856 Balboa Blvd, Suite 454, Los Angeles, CA 91344
WEBSITE : https://www.needresource.com/
01/2018 – present
Create partnerships with hiring managers to develop and execute recruiting strategies to attract top talent
Work together with recruiters and hiring managers to create and execute innovative sourcing strategies and recruiting campaigns
Provide expert guidance, make recruiting strategy recommendations and regularly communicate updates to hiring managers
Manage hiring manager expectations, develop processes around interviewing and hire people
Create standardized recruiting and hiring manager processes at all points in the candidate life cycle to improve recruiting efficiency
Work closely with our team to improve upon existing programs and develop innovative strategy around finding top talent
Contribute to continuous process improvement efforts. Make local decisions necessary to provide candidate flow and selection
SKILLS
Be accountable for enhancing the recruitment team’s ability to rapidly target, identify, source, and present top talent for current and future searches
Partner with the recruitment team to develop search strategies, create position profiles, and build target lists.
Develop passive candidates through name generation, networking, cold calling, complex internet searches and research.
Source active candidates from online databases, contact lists, internal databases, and employee referrals.
Source directly into target list companies and industries to identify, qualify and develop candidates.
Maintain reporting of metrics and data generation for all sourcing and recruitment activity.
Screen candidates and resumes / applications for availability, interest level, salary range.
Proactively develop, grow and maintain a network of external prospects that may become, or may lead to, potential candidates for future searches.
Effectively manage the candidate process including assessments, interview coordination, and offer negotiation.
Interact with and build successful partnerships with hiring managers.
Duties and Responsibilities
Calculate premiums of different types of insurance based on risk assessment
Customize insurance plans to meet needs of customers
Sell a multitude of insurance policies to customers
Interview potential clients to obtain data about their financial resources and needs, the physical condition of the customer
Seek out new clients, generate lists of prospective clients, and develop clientele through networking
Act as liaison between underwriter and customer
Confer with clients to obtain and provide information when claims are made on a policy
Technical Experience Summary
6 years of experience on production support expert in IT operations (Insurance domain).
2.5 years of experience in service desk and technical support.
3 years’ experience in Team handling and management work.
Experienced in MS SQL.
Working knowledge in Windows server 2008 and 2012
Coordinate and escalate issues relating to the area towards the concerned team.
Incident handling, Monitoring and perform deploys in server environments
Experienced application technician, including applications support (2nd line), troubleshooting, error analysis, configuration and installation of applications.
Experienced in working with In house, client applications.
Technical support of all interfaces and integrations including contacts with vendors of the adjacent systems.
Daily communication between client and vendors
Understanding in Incident and Problem management.
Documentation of the systems and routines
Handled P1/ P2 incidents and given resolution within agreed timeframe SLAs
TECHNICAL SKILLS
•SQL Server
•Windows file server
•ServiceNow ticketing tool
•JIRA
•AIWCS
•WinScp
•Putty
•Deliver in time and with quality
•Ability to cooperate and resolve issues on time
Project
TATA Consultancy Services
Customer
American International Group (AIG)
Period
Aug 2011- Dec 2016
Description
To provide the necessary support and manage production and operations; to provide safe operational environment in the respective function/area.
Responsibilities
Updated, modified, search and retrieved the results based on the customer requirements in SQL server DB.
Experience in Database Backup and restore
Ability to write SQL queries to pull, analyze and research data
Experience in create the user account and check the permissions for the user in active directory.
Troubleshooting the logs files in SQL server DB and application servers
Done application deployments and server deployments based on the 3rd line guideline.
Monitoring the Database data up to date and do morning checks in Windows server 2008 and 2012.
Monitored the customer counter device data and raise incident in ServiceNow
Co-ordinated with developers and infra team to fix the issue.
Experience in ServiceNow ticketing tool and reports
Experience in JIRA ticketing tool and reports
Email and chat collaboration with client and vendors
Role
Application & Maintenance Support
EDUCATIONAL DETAILS
Grade
Institutions
Board
Passing Year
%
X
XII
B.TECH
(Textile Technology)
Alagappa Matriculation Higher Secondary School,
Karaikudi.
Alagappa Matriculation Higher Secondary School,
Karaikudi.
PSG College of
Technology,
Coimbatore.
Matric
State Board
Anna University
2005
2007
2011
87.6
92.33
9.3
PERSONAL DETAILS
Full Name
Deepiga Ramasamy
Nationality
Indian
Gender
Female
DOB
01-Feb-1990
Marital Status
Married
City
Chennai
State
Tamilnadu, India
Pin Code
603103
Mobile No.
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