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Assistant Customer Service

Quincy, MA
April 23, 2021

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Rachel Condon

*** * ****** ** ***. **** 774-***-****

Quincy, MA 02169


Boston University Boston, MA

Certificate in Paralegal Studies 2019

Worcester State University Worcester, MA

Bachelor of Science, cum laude; 3.68 GPA 2013

Major: History


Child and Family Psychological Services Weymouth, MA

Patient Services Coordinator Dec 2019-current

Greeted customers with a friendly disposition

Assisted customers with payments and questions regarding forms

Scanned and uploaded documents to patients charts in AMD

Monitored the phones

Aided in the rescheduling of appointments

oRegular appointments

oTo telehealth appointments-while explaining the process of telehealth

Assisted with the intake department

oCreated Reftrak accounts from intake forms

oScheduled initial appointments

Intake Coordinator

Was the first contact for patients from the company so assisted them and explained details of our company

Monitored voicemails and returned calls to update patients on their intake status

Used multiple software programs to find clinicians that matched a patient’s age, insurance, and needs

Facilitated scheduling first appointments for customers and explaining the telehealth process and forms that would be sent out

Converted files into PDFs and uploaded them to a patient’s chart

Provided a calm and caring voice to the customers to let them know we are here to support them and will do what we can to assist them

Used windows teams to attend meetings daily

Helped assist with the training of new employees

Grafton Public Schools Grafton, MA Paraprofessional Aug. 2018-Aug 2019

Supported students in a classroom setting while collecting and organizing data

Evaluated and recorded student’s behavior

Next Generation Children’s Center Marlborough, MA

Teacher/ Teacher’s Assistant Feb. 2018- Aug. 2018

Implemented and developed lesson plans while monitoring student’s progress

Taught young students the fundamentals of language and mathematics

Up Up and Play Academy Shrewsbury, MA

Teacher’s Assistant Oct. 2016- Feb. 2018

Monitored toddlers while supporting educational goals

Organized and implemented lesson plans

Cherub’s Haven Grafton, MA

Afterschool monitor Nov. 2013- Oct. 2016

Arranged wide variety of activities for children

Monitored children while supporting their homework needs

Babysitting Millbury, MA

Babysitter Mar. 2008- present

Provided childcare while organizing activities for the child

Glow Tanning Millbury, MA

Customer service representative Feb. 2008-May. 2009

Addressed customer’s needs by communicating with them in person and on the phone

Monitored the organization and cleanliness of the building

Professional Skills

Experience with Reftrak, AMD, and EHR

Ability to adapt to new settings and responsibilities quickly and efficiently

Proficient in Microsoft products

Proficient in Apple products

Polite and friendly customer service skills

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