Rachel Condon
*** * ****** ** ***. **** 774-***-****
Quincy, MA 02169 adlwxd@r.postjobfree.com
EDUCATION
Boston University Boston, MA
Certificate in Paralegal Studies 2019
Worcester State University Worcester, MA
Bachelor of Science, cum laude; 3.68 GPA 2013
Major: History
EMPLOYMENT
Child and Family Psychological Services Weymouth, MA
Patient Services Coordinator Dec 2019-current
Greeted customers with a friendly disposition
Assisted customers with payments and questions regarding forms
Scanned and uploaded documents to patients charts in AMD
Monitored the phones
Aided in the rescheduling of appointments
oRegular appointments
oTo telehealth appointments-while explaining the process of telehealth
Assisted with the intake department
oCreated Reftrak accounts from intake forms
oScheduled initial appointments
Intake Coordinator
Was the first contact for patients from the company so assisted them and explained details of our company
Monitored voicemails and returned calls to update patients on their intake status
Used multiple software programs to find clinicians that matched a patient’s age, insurance, and needs
Facilitated scheduling first appointments for customers and explaining the telehealth process and forms that would be sent out
Converted files into PDFs and uploaded them to a patient’s chart
Provided a calm and caring voice to the customers to let them know we are here to support them and will do what we can to assist them
Used windows teams to attend meetings daily
Helped assist with the training of new employees
Grafton Public Schools Grafton, MA Paraprofessional Aug. 2018-Aug 2019
Supported students in a classroom setting while collecting and organizing data
Evaluated and recorded student’s behavior
Next Generation Children’s Center Marlborough, MA
Teacher/ Teacher’s Assistant Feb. 2018- Aug. 2018
Implemented and developed lesson plans while monitoring student’s progress
Taught young students the fundamentals of language and mathematics
Up Up and Play Academy Shrewsbury, MA
Teacher’s Assistant Oct. 2016- Feb. 2018
Monitored toddlers while supporting educational goals
Organized and implemented lesson plans
Cherub’s Haven Grafton, MA
Afterschool monitor Nov. 2013- Oct. 2016
Arranged wide variety of activities for children
Monitored children while supporting their homework needs
Babysitting Millbury, MA
Babysitter Mar. 2008- present
Provided childcare while organizing activities for the child
Glow Tanning Millbury, MA
Customer service representative Feb. 2008-May. 2009
Addressed customer’s needs by communicating with them in person and on the phone
Monitored the organization and cleanliness of the building
Professional Skills
Experience with Reftrak, AMD, and EHR
Ability to adapt to new settings and responsibilities quickly and efficiently
Proficient in Microsoft products
Proficient in Apple products
Polite and friendly customer service skills