Service Representative Customer

Rei Julian

Teodoro

Experiences

April **** — Present

TPG TELECOM – Service Delivery Department

Team Leader

Responsible for end-to-end process of Internet connection (Fibre, Copper, Wireless) and voice services (PSTN and VOIP) activation

Troubleshooting/Line testing of self-install Fibre connection for data usage detection

Configuration of VOIP services for registration and SIP detection

Evaluate processes/system workflow ensuring that it will promote better customer experience and massive impact on processing turnaround.

Mentoring and guiding employees ensuring all were trained in product knowledge and capable of performing assigned duties.

Demonstrating knowledge of company's mission, purpose, goals, and the ability to help employees successfully achieve them.

Coaching and development of staff to help them meet their target KPI’s. Education

May 2015 - April 2016

West Contact Services (ALORICA)

Customer Service Representative

Education

Pamantasan Ng Lungsod Ng Pasig, Pasig City

B.S in Hospitality Management

Key Skills

Leadership

Management

Communication (Oral and Written)

Provisioning (IP and Voice)

Service Delivery

VOIP Configuration

VOIP SIP Detection

Troubleshooting References

25 M. Francisco Street,

Brgy 420, Sampaloc, Manila

0995 – 154 - 0956

******.***********@*****.***

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