CURRICULUM VITAE

OF

PRIMROSE NKOMO

CELL NO: 063-***-****

POSITION APPLYING FOR: OFFICE ADMIN AND RECEPTIONIST, CALL CENTER AND DATA CAPTURE.

PERSONAL DETAILS

SURNAME

NKOMO

FULL NAMES

PRIMROSE

IDENTITY NUMBER

FN 496832

NATIONALITY

ZIMBABWEAN

CONTACT NUMBER

063-***-****

CRIMINAL AND CREDIT

CLEAR

EMAIL ADDRESS

adlwlj@r.postjobfree.com

HOME ADDRESS

18 14th STREET ORANGE GROVE JOHANNESBURG

AVAILABLE

IMMEDIATELY

EDUCATIONAL QUALIFICATIONS

NAME OF SCHOOL

PUMULA HIGH SCHOOL

HIGHEST GRADE PASS

ORDINARY LEVEL

YEAR

2012

SUBJECT PASSED

HISTORY

ENGLISH LANGUAGE

LITERATURE IN ENGLISH

NDEBELE(HOME LANGUAGE)

AGRICULTURE

COMPUTER LITERACY COURSE

NAME OF INSTITUTION

CAREER COMPUTER COLLEGE :

REGISTERED WITH MICT SETA AND SERVICES SETA

E MAIL adlwlj@r.postjobfree.com

COMPUTER LITERACY COURSE MODULES +PRACTICALS + EXAMS

KEYBOARDING(TOUCH TYPING)

WINDOWS

WORD

EXCEL

POWERPOINT

INTERNET &E-MAIL

OFFICE ADMINISTRATION AND RECEPTIONIST COURSE

MODULES COVERED PLUS WORKSHOPS AND PRACTICAL TRAINING AT COLLEGE HEAD OFFICE-

SEE PORTFOLIO OF EVIDENCE AVAILABLE ON REQUEST

RECEPTION, TELEPHONE AND OFFICE ADMIN SKILLS

MEETING AND GREETING VISITORS

TELEPHONE AND ADMIN SKILLS

RECEPTION AND DIARY MANAGEMENT

MAKING APPOINTMENTS

SCREENING CALLS

TAKING MESSAGES

TRANSFERRING CALLS

PUTTING CALLERS ON HOLD

MAKING OUTGOING CALLS

DIARY MANAGEMENT

FILING

COMPILING FORMS

WRITING REPORTS

WRITING LETTERS

PROPOSALS

POWERPOINT PRESENTATIONS

EXCEL SPREAD SHEETS

PETTY CASH

INTERNET AND EMAIL PRACTICALS

NOTICES OF MEETINGS, AGENDAS AND MINUTES

VOCABULARY/GLOSSARY OF MEETING TERMS

WORKSHOPS AND VIDEO TRAINING REGARDING MEETINGS ETC

NOT

PORTFOLIO OF EVIDENCE ASSIGNMENTS

EVENT PLANNING

WORKSHOPS. MIND MAPPING AND VIDEO TRAINING

PORTFOLIO OF EVIDENCE ASSIGNMENTS –

LONG SERVICE AWARD

WEDDING

CALL CENTRE AGENT COURSE

MODULES COVERED

CALL CENTRE ENVIRONMENT

ANSWERING

BRIDGING

CLARIFYING

DEALING AND

ENDING INCOMING CALLS(PROCESSING INCOMING CALLS)

MAKING OUTGOING CALLS

REGISTERED WITH SERVICES SETA

COURSE IS ALIGNED INTER ALIA, TO UNIT STANDARD 14348

“PROCESS INCOMING AND OUTGOING CALLS

VOCABULARY AND LANGUAGE IMPROVEMENT

PRONUNCIATION

VOICE AND TELEPHONE ETIQUETTE

LISTENING SKILLS, EMPATHY AND CUSTOMER CARE

CALL CENTRE ROLE PLAYING- BOTH WRITTEN AND VERBAL

TAKING TELEPHONE MESSAGES

DEALING WITH CUSTOMERS USING THE H.E.A.T TECHNIQUE

LANGUAGES I CAN SPEAK IN A CALL CENTRE

ENGLISH

DATA CAPTURING COURSE

ENTERING DATA INTO EXCEL SPREADSHEETS WITH CALCULATIONS

COPYING WORD DOCUMENTS(LETTERS, PROPOSALS, FORMS)

THANK YOU FOR GOING THROUGH MY C.V. I HOPE THAT I AM GOING TO BE SUCCESSFUL IN GETTING A JOB INTERVIEW WITH YOU.

IF YOU WOULD LIKE ANY FURTHER INFORMATION PLEASE DO NOT HESITATE TO CONTACT ME.

WITH THANKS

PRIMROSE NKOMO

CELL NO. 063-***-****

Contact this candidate