Manager Sales
Resume:
Patty O’Reilly
Colorado Springs, Colorado 80919
*******@******.***
SUMMARY of QUALIFICATIONS:
Certified Business Continuity Planner
Associate Director, Compliance
Activated and exercised disaster recovery plans for retail locations, data, print, switch sites and command centers.
Program management experience includes developing project management strategies and policies
Managed regional and market level recovery activities during both man-made and natural events including hurricanes, tornadoes, earthquakes, power outages, tsunami warnings and wildfires.
Vendor contract negotiation experience
Supervisory experience
EXPERIENCE:
2002 – 2020 AT&T, Englewood, Colorado
Lead Compliance Analyst
Managed Sales Integrity projects to ensure representatives were operating ethically and per company policies. Worked with a variety of groups (HR, Asset Protection, Sales, Marketing, etc.) as process owner to resolve and close gaps. Transitioned the compliance documentation process to ensure smooth handoff of responsibilities to new organization. Managed the oversight of the EHS requirements across the Digital, Retail & Care organization. Recent reorganization to the Sales Integrity team and moving into the project management role as process owner for issue resolution and portfolio management.
Associate Director, Compliance and Business Continuity
Led team for support and the development of risk assessments, compliance documentation and training/policy related methods, procedures and content for implementation to +70K employees. Served as liaison between Corporate Compliance team and business units to ensure compliance process met the needs of the business and prepared reports summarizing analyses of compliance programs for leadership review. Ensured engagement from each of the reporting Executive Vice Presidents and their organizations to comply with any federal and internal compliance requirements for end-of-year attestations.
Sr. Business Continuity Manager
Supervised a team of Business Continuity Analysts for project management, development and maintenance of business continuity plans for the support of 400+ global call centers and 83K internal and external employees. Enhanced the recovery strategies for utilization during events impacting the normal business operations. Worked with leadership and Global Emergency Management Teams to ensure Consumer organizations were fully prepared and able to respond to impacting events. Developed a series of business continuity training sessions for all Plan Stewards. Recent audit of business continuity plans reported less than 2% discrepancies for the organization. Develop performance goals for the team and manage annual compensation and completed performance reviews.
Regional Business Continuity Manager
Facilitated and provided leadership and continual direction to business continuity team and other teams (including but not limited to the Emergency Management Team, Corporate Crisis Management Team, etc.) to ensure successful implementation of enterprise-wide projects and programs. Coordinated recovery efforts with the Regional President and Crisis Management Team during work stoppages, mergers of store personnel and disaster events to ensure safety of employees and efficient recovery of assets and the restoration of the network. Events have included hurricanes, wildfires, power outages, winter storms, earthquakes, tsunami warnings, tornadoes and violence in the workplace. Created and executed regional exercises to ensure Regional Crisis Management Team is prepared for recovery operations as needed. Developed and executed policy for all Sales personnel to insure safety during events. Previous roles at AT&T in Enterprise Risk Management included developing formal business plans, projects, presentations and program reports for executive management and overall employee awareness of the Sarbanes-Oxley Act. Responsibilities also included the negotiation of financial, physical and human resources to support the projects and programs for switch locations and regional and national data centers. Performed detailed assessments providing continuity overview of health, safety, environment and security issues for Data Centers, Mobile Switching Centers, Distribution Center, Call Centers and people-occupied facilities.
2001 – 2001 Loudcloud Inc., Sunnyvale, California
Senior Program Manager, Business Continuity / Disaster Recovery Planning Strengthened and centralized the business continuity plans for Loudcloud’s infrastructure to meet global customer reliability requirements. Managed the expansion and enhancement of multiple internal plans to streamline the business continuity program to meet SAS 70 Type II and SysTrust certifications. Evaluated previous Business Impact Analysis (BIA) to determine goals and objectives for the enterprise-wide BIA. Established a maintenance schedule for updates and exercises for each individual plan. Coordinated the effort of external owners of data centers plans to meet the service level of expectation.
2000 - 2000 ORUS Information Services, Denver, Colorado
Senior Consultant for Client Services at USA.NET
Assisted in managing and developing business models for strategic partners including Hewlett - Packard, AT&T, United Airlines and Mail Boxes Etc. Created training manuals and conducted training seminars with strategic partners of USA.NET. Produced and enhanced documents, including Service Level Agreements (SLA’s) and Statements of Work (SOW), for process-flow improvement across the enterprise.
1994 – 2000 MCI WorldCom, Colorado Springs, Colorado, (transitioned to Electronic Data Systems)
Senior Disaster Recovery / Business Continuity Specialist, Enterprise Continuity & Recovery Planning
Responsibilities included the development and testing plans for MCI WorldCom data centers, document service centers and command centers for business continuity and disaster recovery efforts. Participated in the Business Impact Analysis (BIA) to determine goals and objectives for the Information Technology (IT) department. Y2K Project Lead for the consolidation of all Y2K Business Continuity and Disaster Recovery plans within IT. Enhanced the formalization of the business continuity planning process throughout the enterprise to facilitate timely accommodation of future recovery requirements and opportunities. Provided guidance in the negotiations for ‘Hot-Site’ availability and participation in vendor recovery exercises. Recruited executive management for the Emergency Management Team (EMT) and additional Corporate Support Team members for support during an event.
Technical Service Specialist II, Customer Support Services
Provided 97% on-line resolution for internal and external customer service issues as it applied to systems access, connectivity and availability. Performed LAN/WAN, midrange and mainframe system analysis to resolve end user’s issues.
CERTIFICATION:
Certified Business Continuity Planner, Disaster Recovery Institute International
EDUCATION: Bachelor of Science in Journalism
Bachelor of Arts in Sociology
Arkansas State University, Jonesboro, Arkansas
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