Manager Customer Service

Majed Mohammad Al Khatib

Tel: +009************

E-mail:- ****************@*****.***

PERSONAL INFORMATION:

Date of Birth: 16/8/1989

Gender: Male

Marital Status: Married

Nationality: Jordanian

EDUCATION:

Jordan Applied University college For Hospitality and Tourism

Degree in Hotel Management

2007-2011

Hospitality High School

2007

Bringing 11+ Years of Professional Experience in Pastry and bakery Arts & Training as Follows:

*Menu Design

*Kitchen Management

*Team Building

*Training Analysis

*Cost Reduction

*Meal Preparation

*Staff Management

*Special Events

*Menu Development

*Catering & Planning

*Customer Service

Specialized in DIET and KETO products ( Gluten free, low carb, sugar free )

Duties

Ensuring that the daily bakery range is made to a high standard in a timely, safe and consistent manner.

Baking, shaping and finishing high quality breads.

Making sure freshly baked food is available for customers.

Cleaning bakery machinery, equipment, storage and preparation areas.

Keeping the bakery area safe for staff and customers alike.

Accurately following recipe formulas and weighing ingredients.

Assisting with HACCP and Health and Safety procedures.

Ensuing that baking equipment is fully functional and stored correctly.

Running the bread plant machine.

Cleaning areas after use.

Rolling and cutting dough into shapes.

Measuring and mixing ingredients into dough according to a recipe.

Wrapping and packing bread after it has been made.

Monitoring the ovens, friars, freezers,

Able to work according to tight production schedules.

Baking, icing and decorating cakes.

CORE COMPETENCIES

Solid organizational, communication, and team building skills. Adept at conveying complex menu concepts in a simple and compelling manner. Expertise in Culinary Art trends, such as food preparation, menu development, event planning/catering, and inventory purchasing/control

1- Results-driven with extensive Corporate Training experience and solid expertise in the areas of hotel management, hospitality, cooking, and conflict management.

2-Highly skilled in creating eye appealing menus, maintaining high levels of sanitation and cleanliness, and resolving various issues in a timely manner.

3-Proven ability to effectively handle multi-task levels of responsibility with minimal direction from superiors while supervising personnel, providing team leadership, motivation, and development.

4-Demonstrates knowledge and experience in a diverse range of cuisines.

5- Maintenance and monitoring of advanced bakery equipment accessories ingredients etc.

6-Reliable relationships with manufacturers and vendors for affordable and regulated inventory.

AREAS OF EXPERTISE

• Pastry Preparation

• Sanitary Handling

• Food and Service Techniques

• Work within Pre-Established Budget

• Marketing Strategies

• Record Keeping

• Report Preparation

• Researching Current Trends

EXPERIENCE:

Vanilla Bakery

Erbil Kurdistan

Head baker ( Production Manager )

1/12/2020

So far

The bakers Art Bakery Chop

Erbil Kurdistan

Head baker ( Production Manager )

30/6/2019

30/11/2020

Divan Hotel Erbil Kurdistan

Head Baker

15/6/2017

15/6/2019

Ferg Group Bakery & Pastry

Queenstown, New Zealand

Head Baker / Pastry Chef

17/7/2015

20/5/2017

Onyx Restaurant And Lotus Club ( Divan Hotel Kurdistan Erbil )

Opening Fine Dining Restaurant

Pastry & Bakery Chef

6/4/2014

28/2/2015

Winter Valley (Warwick) Resort & Spa Dead Sea (Opening)

Demi Chef De Partie

( Employee of the Month April 2013

3/3/2012

25/3/2014

Kempinski Hotel Amman

Cook 1 in Pastry and bakery Kitchen

12/11/2011

24/2/2012

Four Seasons Hotel Amman

Cook 2 in Pastry and bakery Kitchen

3/10/2009

28/10/2011

SKILLS:

Language

Arabic: Mother Language

English: Excellent

French: Writing and reading

Computer knowledge

* Windows, MS Office

*E-mails And Paper Works

* Visual Basic for Applications.

*Connected Networks

Etiquette and Protocol

* I can work with a team and take advantage of that and also to report and I have the ability to learn quickly.

* communication skills

* Excellent communication and interpersonal skills.

Responding promptly to deadline and working effectively under pressure.

Committed to working to high standards. Capacity to grow and meet future expectation

Kitchen Skills

*Attention to Detail

* Business Sense

* Cleanliness

* Creativity

* Fast-Paced Decision Making

* Multitasking

* Organization

* Control Labor Costs

* Cost Control

* Flexibility

* Ingredient Selection

TRAINING

Very good experience in preparation homemade Italian Gelato & sorbet

Food Hygiene (HACP)

Instructional Design Course & Training Needs Analysis Course Creative Training Techniques Course

Leading Effective Meetings & Handling Conflicts Performance Consulting Workshop

Communication Skills Workshop

Training course in raw materials company for ice cream

Stabilizer powder, essences, frozen fruit puree

(Demonstration on frozen fruits and purees )

( Backaldrin group)

Training of trainers course

Course of up selling

Contact this candidate