Salvador Saucedo

*** * **** ****** ****, Apt ****, Chandler, AZ 708-***-**** adlw48@r.postjobfree.com

Objective

·Hospitality professional with a service-based emphasis on training structures and sales, focused on applying extensive, diverse experience and skill sets towards a long-term sales/management position with opportunity for growth.

Education

·Northeastern Illinois University, Chicago, ILL, September 2015, coursework towards M.A. in English Literature

·Northeastern Illinois University, Chicago, ILL, August 2013, B.A. in English

·Morton College, Cicero, ILL, A.A. in English, May 2005

·University of Illinois, Urbana-Champaign, 1994-1996, coursework towards B.A. in English

Whitney M Young Magnet HS, Chicago, ILL, June 1994, HS Diploma

Skills & Abilities

MANAGEMENT

·Experience managing all FOH restaurant positions with emphasis on hiring and training effective service-minded teams.

·Experience with multi-unit aviation lounge F & B client accounts, Operations with promotion into Training and Development

COMMUNICATION

· Exceptional speaking and writing skills including experience in presentation-style group settings, creating written materials for training, facilitation skills and needs assessments

·Diverse communication style with ability to connect with team members “from the dish-room to the boardroom”

·Fluent in Spanish

LEADERSHIP

· Lead trainer positions for in-unit restaurant operations, national training team for The Cheesecake Factory Inc.

·Training manager for 30-unit aviation lounge (Delta Sky Club) operation with Sodexo

Experience

CUSTOMER EXPERIENCE CONSULTANT CARMAX SEPTEMBER 2020 – MARCH 2021

·Guide customers through 50,000 vehicle inventory to find the perfect vehicle to fit their needs, wants and budget while creating an iconinc experience focused on service

·Promote and sell vehicles, financial products and extended service plans through overcoming objections and making customer-tailored recommendations

TRAINING MANAGER SODEXOMAGIC MARCH 2018 – MARCH 2020

·Create and facilitate training initiatives for the Delta Sky Club Account

·30 locations

·Needs Assessments for in-unit training

·Manage compliance

·Create development tools for management and frontline employees

OPS MGR III FOOD SODEXO CORPORATE SERVICES APRIL 2016- MARCH 2018

·Opening management team member for national account United Club Account

·Multi-location unit responsibilities including managing up to 250 employees

·Responsibilities including vendor relations, client interaction and customer service

·Unit included multiple buffet lines, full-service bars and self-order kiosk for food for retail sale

·Lead project manager on opening of United Club (B6-ORD), a fully re-modeled 400 seat aviation lounge including training and on-boarding of over 200 staff members

CORPORATE TRAINER STAR BARTENDER CLASSROOM FACILITATOR LEAD SERVER THE CHEESECAKE FACTORY MARCH 2002-APRIL 2016

·Lead for all bartender and server training at multiple locations including classroom setting and on the job training

·New product training for all server/bartenders/managers in regional area

·Responsible for managing and ordering all bar inventory on a weekly basis including all vendor relations, point person for all repair and maintenance in the bar department

·Scheduling, coaching, and developing bar staff on a continuous basis

·National training team member utilized to train new staff on New Restaurant Openings as well as redesigning of Server Training Program for over 190 restaurants

·All bartender responsibilities with emphasis on more than 35+ daily bar prep items

GENERAL MANAGER NOZUMI JAPANESE CUISINE SOUTH BARRINGTON, ILL OCTOBER 2008-JULY 2009

·Responsible for concept development including menu design, build out, service standards and all FOH staff hiring and development

·Created full bar menu including recipe development for 20+ signature sake cocktails, beer and wine list

All daily management functions for FOH

FOH MANAGER FUEGO MEXICAN GRILL AND MARGARITA BAR ARLINGTON HEIGHTS, ILL NOVEMBER 2004-AUGUST 2008

·Opening management team member for Mexican restaurant and margarita bar, concept development, bar menu development including cocktail recipes, prep items and most extensive tequila list in the suburban Chicago area

·All FOH staff hiring and training

·All daily management functions for FOH

FOH MANAGER PIZZA CAPRI DINING GROUP CHICAGO, ILL FEBRUARY 2004-JANUARY 2005

·Management team member for independently owned 6-unit restaurant company

·All daily management functions for FOH

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