Office Assistant, Receptionist
Resume:
ANNA-MARIE
GUARNIERI
*********.*********@*****.***
PERSONAL DETAILS
Nationality:
South African and European Union
Residential Area:
Rembrandt Park, Edenvale
Drivers’ License:
Code EB
AREAS OF EXPERTISE
Office Management
Personal Assistance
Administration
Supervision
Diary Management
Bookkeeping
Stock Control
Visa Assistance
Client Service
PROFESSIONAL SUMMARY
I am an accomplished, knowledgeable and versatile
Administrative Professional, offering extensive experience. My credentials include a National Diploma in Office Management and Technology. I leverage strong communication, interpersonal and leadership skills to effectively resolve problems and provide superior service. I am comfortable working in fast-paced, deadline-driven environments as part of a team or on an individual basis. I possess the ability to take initiative and manage time effectively. My diverse skill set also covers excellent planning and organising. I consider myself a dedicated and goal orientated individual, who always strives to deliver more than expected. I am known for building strong working relationships and I am committed to be a confident and respected member in my environment.
CAREER HISTORY
July 2019 to April 2020
Personal Assistant and Office Manager, Torah Academy Girls High School
Responsibilities:
Ensure the smooth and efficient running of the office
Manage the Principal’s diary
Schedule meetings with Parents, Teachers and other relevant parties
Handle and screen phone calls to Principal
Handle and screen all emails
Manage communication and all follow-ups
Drafting of letters
Managing newsletters and photos
Setting up meetings and events, including the resources needed
Delegate and oversee support staff
Manage maintenance requests and follow-ups
Assist with fundraising projects
Basic bookkeeping
Ensure HR related forms are correct and handed to HR
Ensure salary requisitions are completed and handed to HR on time
Ensure electronics / stationary / other resources are in working order
Attend to requests from parents, teachers and students
Take care of printing and copying
Take and relay messages efficiently
Manage and capture the daily attendance register
Manage and order office supplies
2
EDUCATIONAL DETAILS
2009
National Diploma: Office Management
and Technology, University of South
Africa
Subjects:
Business Administration I, II, III
Information Administration I, II, III
Communication I, II
Mercantile Law I
Financial Accounting I
Office Management
Personnel Management I
Legal Practice I
1984
Grade 12 National Senior Certificate,
Generaal Hertzog High School Witbank
Subjects:
Afrikaans
English
Mathematics
Accountancy
Economics
Typing 40wpm
COURSES COMPLETED
PC 102 Immigration Law and Visa
Operations (U.S. Government internal
course)
Detecting Impostors (U.S Government
online course)
Detecting Fraudulent Documents (U.S.
Government online course)
April 2014 to December 2018
Bookkeeper and Office Assistant, Guarnieri Atelier Responsibilities:
Assisting clients
Scheduling appointments
Answering phone/emails
Issuing receipts
Handling petty cash
Issuing quotes on pastel
Paying all accounts and wages
Stock taking
Reconciliation of bank at month end
Capturing of all financial transactions on Pastel
Receiving of stock
April 2011 to April 2014
Visa Clerk (Non-Immigrant Visa Unit), United States Consulate General, Johannesburg
Responsibilities:
Accepting, reviewing and processing of NIV applications
Data entry of applications
Printing and pasting of U.S visas
Respond to public inquiries
Public liaison on Visa related inquiries (face to face/electronically)
Knowledgeable on Immigration and Nationality Laws pertaining to the issuing of U.S. Visas
Assistance with American Citizens living in S.A for Passport, registrations of birth etc. on an as needed basis
To have a keen eye in detecting fraud (impostor fraud and passport and document fraud)
Consular Section Cashier
August 2009 to October 2010
Junior Visa Assistant, UKBA / British Embassy, Abu Dhabi Responsibilities:
Overseeing day-to-day operations with Visa Facilitation Services, including delivery of applications, scanning and dispatch thereof.
Liaise with VFS regarding enquiries and errors.
Overseeing and monitoring VFS errors.
Search for and link previous traces to all applications received.
Check each Proviso record for accuracy of data.
Doing reference checks and data checks for each
application.
Checking all settlement and non-settlement applications on Proviso, Queuing, printing and sticking of vignettes in the relevant passports and dispatch of passport and original papers to the applicants.
Compiling the files for photocopying to sent to AIFT, dispatching the appeals in keep safe envelopes.
Answering correspondence and queries by applicants
(email, post and telephone).
Liaising and corresponding with the respective posts for errors or additional data.
Assist Casework Manager with complaints by follow up on
Applications and updating complaints register.
Keeping of daily statistics.
Enter data on Proviso.
3
COMPUTER SKILLS
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Access
Internet
Pastel
Typing
BAS
JYP
Proviso
ACHIEVEMENTS
Meritorious Honour Award for outstanding
work as a team processing a significantly
greater volume of Non Immigrant visa
cases.
REFERENCES
Will gladly furnish personal and
professional references on request.
May 2008 to July 2008
Administrative Officer / Office Manager, Department of Justice / Magistrate Randfontein
Responsibilities:
Supervision of staff
Preparation of staff performance agreement
Daily checking of financial matters and
Administrative matters
Record and safekeeping of all stationery / office equipment
Authorising ordering of stationery/office equipment
Authorising of all payments of accounts (telephone, purchasing of stationery/office equipment, services delivered)
Safekeeping and ordering of all stock
Monthly compilation of statistics
Control and maintenance of assets of office
Render advice assistance in a wide spectrum of matter
Check diverse documents for completion and
Correctness
Training of clerical staff
Compilation and maintaining of budget expenditure
Handling all aspects of administration of staff (leave, attendance)
Receiving of all incoming mail and re-directing mail
Liaise with head office in regards with property management issues.
September 1997 to April 2008
Senior Admin Clerk (Clerk of Criminal Court, Clerk of Civil Court, Children’s Court Assistant, Accounts Clerk), Department of Justice / Magistrate Randfontein
Responsibilities:
Handling and safekeeping of petty cash
Accounts receiving and payment (telephone, service delivery, lease of office machinery, stationery)
Receiving of monies in trust (bail, maintenance, court fines)
Prepare bank daily
Daily and monthly balancing of cashbooks
Keeping of statistics
Filling of diverse documentation
Preparing documentation (typing, copying, faxing)
Handling of correspondence
Attend to queries by public
Answering of switchboard
Consulting with public and lawyers
Preparing of documentation for adoptions and court
Children’s Court enquiry and rehabilitations
Weekly completion of foster care grants
1990 to 1995
Senior Admin Clerk, Department of Justice / Magistrate, Witbank / Bethal
1985 to 1988
Clerk, Department of Post and Telecommunications
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