POOVALARSELVI A/P MAKUTHU PANDIAN

940***-**-****

NO. 2 JALAN LIMAU KASTURI 11,

OFF JALAN TEPI SUNGAI KLANG

***** ********

014-******* / 018-*******

adlvnx@r.postjobfree.com

CAREER OBJECTIVE

To find a position allowing me to utilize my advanced skill in training and management and to develop a lifetime career in an organization in a highly competitive environment.

To assure my leadership and development skills will be fully utilized. To seek to leverage acquired academic knowledge and work experience and dedicated workers aiming to help achieve company goals and take on more responsibility as quickly as possible.

PERSONAL PROFILE

Develop, coach, support, and evaluate associates on the team Works closely with the Quality Assurance role and management team to trend training/performance gaps and develop methods to close those gaps Determines instructional methods, such as individual training, group training, lectures, demonstrations, developing e-learning modules, meetings and workshops

Teach classes or assist customer care executives in classroom and work setting Provide digital training assessments to customer care executives Delivers training with tact and diplomacy to new and existing employees across the enterprise

Train consistently on new processes in any centre

Effectively and consistently utilize provided training materials (i.e. facilitation guide, established learning activities, assessment tools) Supervise a team of new hires during multi-week training events and provide direct feedback on performance and behaviours

QUALIFICATION

DIPLOMA IN MEDICAL LABORATORY TECHNOLOGY ( DMLT )

Level : Diploma

Institute: Management and Science University ( MSU ) Shah Alam Result: 3.13 (CGPA)

*Attended internship at Hospital Sungai Buloh

SIJIL PELAJARAN MALAYSIA (SPM)

Level : Sijil Pelajaran Malaysia 2011

Institute : Sekolah Menengah Kebangsaan Telok Gadong Klang Result : Lulus (2 A, 2A-, 3B+, 3C+ and 1C )

PENILAIAN MENENGAH RENDAH (PMR)

Level : Penilaian Menengah Rendah 2009

Institute : Sekolah Menengah Kebangsaan Telok Gadong Klang Result : Lulus ( 2A, 5B )

UJIAN PENILAIAN SEKOLAH RENDAH (UPSR)

Level : Ujian Penilaian Sekolah Rendah 2006

Institute : Sekolah Jenis Kebangsaan (T) Jalan Tepi Sungai Klang Result : Lulus ( 4A, 3B )

EMPLOYMENT HISTORY

Company Name : Clinic Bakthi Bandar Baru, Klang Position Job Title : Pharmacist

Specialization : Medicine prescriptions & lab tests Duration : 2011-2012

Monthly Salary : RM 900

Company Name : J J Fernandez & Associates, Klang

Position Title : Clerk

Specialization : Computer works(Microsoft office) & Accounting Duration : 2012 -2014

Monthly Salary : RM1, 000

Company Name : Hospital Sungai Buloh, Sungai Buloh Position Title : Medical laboratory Scientist (MLS) Specialization :

- Assist Supervisor, Manager or Medical Laboratory Scientist Lead in coordinating educational programs for staff and students and provide feedback on performances

-Performs assigned work safely adhering to established department safety rules and practice

Duration : 6 months

Monthly Salary : Internship (No incentives)

Company Name : Sudong Sdn Bhd. ( Singtel )

Position Title : Customer care Officer

Specialization :

-Adapt and be flexible in a complex changing environment; multi-task and handle competing priorities

-Basic working knowledge of relevant systems and tools utilized in area of responsibility, including carrier management systems

-Basic knowledge of telecommunication underwriting for product areas of responsibility

-Terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts

Duration : June 2018 – August 2019

Monthly Salary : RM2, 500

Position Title : Home Tutor for Secondary Science Students Specialization :

-Provides individual student staff direction and development by conducting one-to-one meetings

-Monitor and teaches student on professional development log, assignments, etc

-Develops and implements assessment tools for measuring the educational impact of tutoring services and activities on students Duration : June 2018 till Current

Company Name : Daythree BPO (Touch N go Ewallet)

Position Title : Customer care Officer

Specialization :

-Acting as a point of resolution for customers who have complaints

-Using good judgement and initiative, developing resolutions to complaints by telephone, adhering to the BNM Policy

-Following correct escalation procedures to enhance Customer Relations

-Obtain and evaluate all relevant information to handle inquiries and complaints

-Direct requests and unresolved issues to the designated resource

-Record details of inquiries, comments and complaints and actions taken

-Communicate and coordinate with internal departments Duration : September 2019 –November 2019

Monthly Salary : RM1800

Company Name: Daythree BPO (Touch N go Ewallet and Lazada) Position Title: Trainer

Duration: November 2019- July 2020(Touch N Go eWallet) July 2020- Current (Lazada)

Monthly Salary : RM 2500

Reference

Reference Name: Mythili Suthakar

Company Name: Sudong Sdn Bhd. ( Singtel )

Position Title: Supervisor

Contact number: 018-***-****

Reference Name: Yuva rani

Company Name: Daythree BPO (Touch N go Ewallet)

Position Title: Team Leader

Contact number: 016-***-****

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