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Manager Customer Service

Location:
Quezon City, Philippines
Posted:
April 22, 2021

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Resume:

Rosel d e Chavez-Borbajo

** ******** ***. **. ****** Makati City

Mobile No.: +63-995-******* / +63-961-*******

Email Add.: adlvjr@r.postjobfree.com

Personal Information

Full Name: Rosel de Chavez-Borbajo

Date of Birth: November 29, 1984

Place of Birth: Makati City

Height: 5’1

Status: Married

Objective

Seeking a position where my extensive experience will be further developed and utilized. My goal is to be an asset of the company and deliver better quality.

Experience

Primepower Manpower Services – Area Supervisor October 22, 2012 – Present

●Coordinates with Operation In-charge in sourcing and screening of qualified applicants in accordance with the requirements set by our client.

●Handling of staff complaints with regards to their government contribution and salary.

●Provide application forms to applicants and ensure that it is properly and completely filled up.

●Conduct initial interview/screening of applicants and make necessary evaluations whether for immediate employment or for manpower pooling only.

●In charge of endorsing and monitoring staff.

●Time keeper.

Michel J. Lhuillier Financial Services (Pawnshops) Inc. May 13, 2006 – June 08, 2012

●Branch Manager (Frontline Customer Service)

-Responsible in disseminating of company's policies, guidelines, and directions.

-Responsible in monitoring of branch competitiveness.

-Responsible for the manning of the branch.

-Handling of customer complaints.

-Responsible for the effective and efficient operation of the branch to ensure profitability and sustainability.

-Responsible for the cash management.

-Responsible for total security of the branch.

-Ensure to offer insurance and any other special products available.

●Appraiser

-Responsible in the acceptance of pawned items.

-Responsible in proper pouching and safe keeping of pawned items.

-Responsible in the proper handling of customer's complaints pertaining to pawned items.

-Ensure to offer insurance and any other special products available

●Teller / Cashier

- Responsible in handling terms extended (renewal), redemption and lost receipt transaction.

-Responsible in encoding of customer's and pawned items data, issuance of pawn ticket, cash receipts.

-Responsible in monitoring of cash funds.

-Responsible in closing reports for the day/shift transaction.

-Keeping, checking and updating of records and documents covering operations of the branch.

●Vault Custodian

-Responsible for custody of all cash, stocks, and other valuable assets placed inside the vault.

●Money Transfer Operator

-Ensure the proper procedure of money transfer send-out amount and charges.

-Ensure the proper procedure of money transfer payout transaction and proper releasing of cash.

-Ensure to offer insurance and any other special products available

Seminars Attended

●Refresher Course on Appraisal Seminar

M.Lhuillier HRMD Training Room

September 28-30, 2011

●Nurturing Work Ethics That Companies Value Most and Excellent Customer Service

M.Lhuillier HRMD Training Room

June 24-25, 2010

●Work Attitude / Excellent Customer Service Seminar

M.Lhuillier HRMD Training Room

October 02-04, 2009

●Anti-Money Laundering Act Seminar

September 18, 2009

M.Lhuillier HRMD Training Room

●Know Your Money and Counterfeit Detection Seminar

M.Lhuillier HRMD Training Room

February 22, 2009

●Kwarta Padala Seminar

M.Lhuillier HRMD Training Room

February 22, 2008

●First Line Ambassadors Seminar (Western Union Money Transfer)

M.Lhuillier HRMD Training Room

October 01-02, 2007

●Jewelry Appraisal Seminar

M.Lhuillier HRMD Training Room

March 19-24, 2007

●Western Union Send Out Training

M.Lhuillier HRMD Training Room

March 01, 2007

●Western Union Pay Out Training

M.Lhuillier HRMD Training Room

December 15, 2006

Education Concordia College

Bachelor of Science in Commerce Major in Business Administration

1739 Pedro Gil St. Paco Manila

2001-2005

Skills

●Can work professionally and cooperatively

●Can work in a minimal supervision

●Positive attitude towards work and other people

●Skillful in Computer Operation such as Microsoft word, Excel, and PowerPoint

Personal References

Ms. Maricar Abulog

Assistant Area Manager – West Area

Primepower Manpower Services

+63-917-***-****

Ms. Jorie D. Balala

Area Supervisor

Topserve Service Solutions, Inc.

A&N Building, Kamagong Makati City

+63-995-***-****

I hereby certified that all information written hereto is correct and true to the best of my knowledge.

Rosel de Chavez-Borbajo



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