Data Entry Service Representative

Hope Johnson

*** ********** **. *******, ** ***** Contact # 478-***-**** email: *******.*****@*****.***

Summary of Qualification:

Operate Multi-Telephone Line System Data Entry Type 45 WPM Proof Reading Database Management Record Keeping Bookkeeping Filing Sort/Deliver Mail Operate Office Machinery Microsoft Office Office 365 Inventory Control/ Purchasing Account Receivables/ Payables Manage Calendars/Schedules Customer Relations Receiving/Distribution Stocking

Education/Certification:

Business Administrative Technology, Central Georgia Technical School, Diploma – 2012 Associate Paralegal - Central Georgia Technical School, Diploma – 2020

Talents/Skills:

• Positive/Encouraging/Empathetic

• Proactive/Motivated/Determined

• Critical Thinker/Problem Solver

• Goal Oriented/Deadline Driven

• Takes Ownership of Problems

• Inter-Personal Communication

• Trust Worthy/Dependable

• Motivated/Enthusiastic

• Conflict Resolution

• Computer Literate

• Flexible/Versatile

• Good Listener

• •

Organized/Details/Accurate Team Player/Collaborative

Experience:

Alorica Bexar County Texas-CSR 04/2020-09/2020

• Handles inbound calls concerning clients

accounts.

• Resolves all issues or disputes in a timely manner.

• Documents all client contact thoroughly

• Always strives to make clients accounts/ transactions better through our company services.

Robbins Air-force Base, Houston County, GA – Tool Crib Attendant 2016-2018

• Receives/Stores/Issues Equipment

• Receives/Stores/Issues Hand Tools

• Department of Defense Clearance

• Issues/Tracks Tools/Equipment • Receiving/Distribution/Stocking • Locates Lost/Misplaced Tools

•

Inventory Tracking/Analysis

Central Georgia Technical College, Warner Robbins, GA – Library Aide – 2008-2012

• Database Management • Shelves Book/Materials

• Data Entry/Filing/Record Keeping

• Track Over Due Books/Accounts

• •

Receives/Process New Books Maintain Library Materials

Creekside Apartment Rental, Austin TX – Receptionist/In-Bound/Out-Bound Rep. – 2005-2006

• Answered Telephone/Greeted Guest

• Data Entry/Filing/Record Keeping

• Followed Up On Showings • Sort/Deliver Mail

Organized Apartment Showings

• •

• Answer/Resolve Customer Questions • Up-Sale/Bundle Product/Services

• Data Entry/Database Management • Document All Calls/Transactions

Execute Customer loyalty Program

Page 2 - Hope Johnson Resume

Holiday Inn, Padre Island, Inbound/Outbound Customer Service Representative – 2001-2003

Conducted Walk-Throughs

MCI, Austin, TX – Inbound/Outbound Customer Service Representative – 2003-2005

• • • •

Sears

• • • • •

Maintain Customer Satisfaction Ratings Data Entry/Database Management Answer Questions/Resolve Issues Customer Focused Selling

• Answer Incoming Customer Calls • Up Sale Products/Service

•

Call Center, Corpus Christi, TX – Inbound/Outbound Customer Service Rep. – 2000-2001

Operate Multi-Telephone Line Systems Operate Multiple Computer Screens Research Issues/Provide Solutions Develop Cost Efficient Packages Identifying Customer Needs

• Process 40 Calls Per Hour

• Up Sale New Features

• Conflict Resolution

• Data Entry Bartone Electric, Austin, TX – Electrician Apprentice – 1999-2000

• Troubleshoot Electrical Repairs

• Order Replacement Process, Deer Park, TX – Equipment and Supply Technician – 1998-1999

• Review Blue Prints

• • • •

Interpret Blueprints/Schematics Complete Electrical Installations Update Work Orders/Accounts Organize/Categorize Parts and Tools

Check-In/Check-Out Parts/Tools

Review/Confirm Work Orders Order Electrical Parts

•

• Conduct Minor Electrical Repairs

• •

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