Customer Service Manager
Resume:
Julia Patrice C. Malilay
B* L* Vittoria Subdivision Kadugoy Road, Basak Lapu-lapu City, Cebu PH
Email: adlvau@r.postjobfree.com Contact no. : 092********
Professional Summary
to obtain a job where my interpersonal abilities, people skills, and knowledge in Customer Service; will be fully utilized to contribute in the success of organization.
Personal Data
Date of birth: February 9,1997
Place of Birth: Cebu City
Age: 24 years old
Nationality: Filipino
Sex: Female
Civil Status: Single
Height: 5’4
Weight: 50 kgs
Religion: Roman Catholic
Father’s Name: Capt. Jose Mario L. Malilay Jr.
Mother’s Name: Josephine C. Malilay
Languages Spoken: English, Tagalog, Bisaya
Skills
Quick Learner
Works well under pressure
Excellent planner and coordinator
Flexible
Customer Service oriented
Courteous demeanor
Energetic and enthusiastic
Good interpersonal skills
Fluent in English and Tagalog
Transferable skills which allow for flawless skills
Work History
Theme Park Associate March 28,2017 -June 12,2017
CAROWINDS CEDAR FAIR PARK – Charlotte, NC 28273, USA
-Customer focused and utilized opportunities to up sell goods (food & beverages) and services.
-Maintaining and providing equipment to participants of recreational pursuits or operating amusement concessions and rides.
Customer Service Agent
CEBU PACIFIC AIR INC. - MCIA Lapu-Lapu City Cebu, PH July 28,2018- August 25,2020
-Provides information and assistance to the flying public.
-Providing support to airline/airport customers before a flight and after a flight.
-Assistance with bookings/reservations, processing boarding passes, and managing check ins.
Education
Elementary
ST. AUGUSTINE INTERNATIONAL SCHOOL S.Y 2004-2009
Kagudoy Road Basak, Lapu-Lapu City, Cebu PH
Secondary
ST. AUGUSTINE INTERNATIONAL SCHOOL S.Y 2010-2014
Kagudoy Road Basak, Lapu-Lapu City, Cebu PH
Tertiary
UNIVERSITY OF SAN CARLOS S.Y 2014-2018
Nasipit Talamban, Cebu PH
Bachelor of Tourism Management
Certifications
- CADRE (Community Action for Disaster Response)
- NC III Events Management Services
- 2nd Visayas Junior Tourism and Hospitality Congress
- Amadeus Basic Reservation Course
-Current Trends in Ensuring Quality in the Service Industry
- Training of Cebu Pacific Air
Referrences
Employer
NATHAN WHITT – Carowinds Cedar Fair Park
adlvau@r.postjobfree.com
Duty Manager
JASPER FLORESTA- Cebu Pacific Air
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