Manager Desktop Support
Resume:
JOSÉ WILSON WALL BRAGA NETO
Carlos Henrique Goldman,280
Hortolândia-SP CEP-13186-682
********@*******.***
About Me
24years working on IT with a huge knowlodge on:
-Transition and Transformation skill on Infrastructure, service outsourcing and Cloud Migration.
-Infra-structure support.
-Management multi-discipline technical team.
-Softskill with C-Level and technical team
-Lead technical team to sustain and support distributed, Mainframe, Wintel, Unix, DB2, SQL,Oracle,MongoDB,Cassandra,Middleware, Storage,ERP, SAP, SAP-HANNA,PeopleSoft,
-Experience on Multi Cloud Management Systems.
oDevops, ICP, OpenShift, Kubernetes, Dockers, Containers. GCP e AWS.
-Experience to implement CX, UX, EX on finance sector using Agile methodology.
-Part of group responsible to integrate the hybrid-cloud applying PaaS,IaaS and SaaS on cloud journey experience.
Graduation
PUCRS – EAD
MBA – Business Technologies: AI, Data Science e Big Data
In Progress - Until 2022
Universidade Paulista de Ensino- UNIP- Campinas-SP
System Information
Concluded :2007
Colégio Politécnico Bento Quirino – Campinas-SP
Information Technologies – Network/Programmer
Concluded: 2004
Language
English – Advanced – Cambridge English School.
Spanish – Intermediate – Individual Class.
Experience
Jun/20 – Abr/21
IT Manager
Responsible to manage 26 experts DB2 DBA these professionals are responsible to support global of financial, retail and banking customer, this team are support 60% of USA financial transactions.
Common Task’s
-Lead SIL team (Service Integration Leader) working to support big customer on the architecture review,process improvement and best pratices.
-Manage System based on Agile methodology
-Transition leader of new customer and demand of DB2 DBA .
-Responsible to implement best pratices and process improvement .
-SLA and SLO metrics reviewer
-Management system (Working Plan,Vacation, Individual Performance feedback, Utilization)
Jun/13 – Jul/20
Transition and Transformation Manager (Senior Project Manager)
Responsible for complex service transitions, move and migration data centers, integrations between customer IT and multi-cloud areas, hybrid cloud, managing a more than budget of U$ 10 million in Capex and Opex with coast reduction of 25% and baseline growth on 85% in services.
Responsible to present T&T team to potential C level’s customers in conjunction with the sales team showing the success case using storytelling.
Responsible of 6 full outsourcing transition data center migration AS IS, transition and transformation, SAP ERP Migration,ICP,Kubernetes,Docker’s,ICP4Data, DevOps,service migration for PaaS,SaaS and IaaS.
Senior PMO of a complex project with IBM multi-brands leading and delivery the solution on target.
Common Task’s
-Technical Teamwork planner
-Internal Kickoff
-Client Executive Kickoff
-Engagement hand of sales team and Presentation of scope.
-Technical Assessment (Due Diligence/Joint Verification)
-Risk and Issues Controls
-Baseline Control
-C -level Monthly Review
-Expense Control
-Contract Renegotiation.
-Technical meeting to identify new opportunities
-Work together with the client to have the NPS metrics results using 7 steps methodology.
Mar/10 à Jun/13
First Line Manager
Responsible for managing 123 multi-disciplinary Wintel working 24x7 global support with more than 12.000 servers around the world.
Responsible for annual DR exercise
Implemented a dedicated project team, increasing client satisfaction and reducing around 25% of costs.
Responsible for ESX,Unix,Windows environment consolidation image server, performance improvement and internal and external audit compliance.
Common Task’s
-Oversee the hiring & training of new team members and support their development.
-Continuously evaluate technologies, tools and processes to offer solutions to ensure they are efficient, high quality, and scalable
-Manage the account and market automation level through SLA and Kibana Dashboards, continuously evaluating its results, acting upon improvement needs.
-Data Analytics through AIOPs, partner with other capacity areas to understand and pursue opportunities
-Project Manage New Requests understand the needs, feasibility, access risks and evaluate the savings.
-Manage Open-Source Collaborative Platform - GitHub/Jenkins/Travis CI lifecycle control
-Present Automation Experience to Clients during RFPs/Onsite Visits
-Work on Executive Presentations, track, show results against targets
-Ability to lead diverse talent within the team, work cross-functionally, and build consensus on difficult issues
-Apply Problem solving Techniques in order to avoid recurrent/pervasive situations
-Troubleshoot, report and coordinate major crisis
-Ensure the infrastructure environment is audit ready
-Manage the team to minimize the manual effort on Infrastructure environment
-Guarantee the Infrastructure has the proper capacity, monitoring, performance and reliability
Jan/08 to Mar/10
Team Leader
Common Task’s
-Lead 87 technical specialist to support Wintel and Database platform guarantee the best resource on the better place.
-Lead technical meetings to solve critical incidents.
-Responsible to lead the technical war room and report the results to executive area using RCA, Lessons Learned.
-Focal point to implement LEAN on 24x7 support team implementing Rhythm,Blues,Jazz groups.
-Owner of innovation for global delivery team.
Jul/07 à Jan/08
Senior Intel Analyst
Common Task’s
-Sustaining the wintel baseline of 1700 servers supporting OS,AS,SSC,Exchange,pritservers, fileservers and middleware.
-Keep the SLA and SLO according with the client.
-Manage and provide performance indicators,metrics and technical reports
Jan/04 à Jul/07
Tecnhical Coordinator- Allocated at Motorola
Common Tasks
-Responsible to provide a support of critical production servers dedicated to produce cellphones.
-Technical coordinator from HP-Compaq team managing Wintel and Network team.
-Responsible to monthly report and metrics .
-Owner of the implementation and support of Automatos automation and monitoring tool.
Chiptek
Mar/02 to Jan/04
Hardware Specialist– Compaq Server
Common Task’s
-Technical specialist providing server hardware support to biggest companies of Brazil.
-During this period 80% of incidents caused financial impacts and needed to be quickly resolution, these situations improve my soft skill with the client.
-Technical lead of some datacenter migration.
- Technical specialist to SPAL (Coca-Cola).
-Improved my technical skill on SO’s, Exchange,File Server,AD .
Grupo Imarés
Jun/98 to Mar/02
Hardware Spealist
Common Task’s
-Responsible to provide the hardware support for region of Campinas.
- Solve hardware problems of printers, desktops, Zebra, and Eprom terminals.
-After 1 year working and learning the company gave me opportunity to work as a resident on Lucent Technologies Bell Labs, working on desktop support and leading a HW team.
Banco do Brasil
Mar/97 to Jun-98
Student /SESEC Treinamentos
Member of systems training center, providing the security, audit and digital transformation training.
Common Task’s
-Validate the suppliers for each training.
-Validate the room and all infrastructure necessary to trainee.
-Install the training programs on the desktops.
Qualification
-Management of complex transitions involving infrastructure, development and applications
-Global Sales School – IBM Seller Academy
-Transition and Transformation Advisory Project Manager
-PRDS - Soft skill
-Basic Blue – People Manager Program
-IBM Mentor Badge.
-Basics ZOWE – Z-Cloud
-Cognitive Service Badge
-Training Soft skill with C level.
-Risk Management
-Lessons Learned
-Agile model
-Waterfall model
- ITIL /COBIT
-Advanced Coach
-PNL Practitioner
-Lead Service Desk
-Lead Technical team
-Senior Project Manager
-Customer Experience
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