Customer Service Manager

Tenzin Gurung

Woodhaven, NY, ***** ***************@*****.*** 1-929-***-****

Professional Summary

A team leader and motivator who has successfully maintained staff focus, efficiency, and productivity in a fast- paced work environment. Experienced with Tibetan/Nepali cuisine, sourcing ingredients, controlling budgets, training, and working with a team of 10, all while providing exceptional customer service. Quick learner and proactive employee who takes initiative and is willing to dedicate the time and effort to excel in any industry. Professional Experience

05/2014 – 03/2021

Kathmandu, Nepal

Restaurant Assistant Manager

Ordered daily supplies and produce

Trained new employees

Performed other tasks as directed by management

Planned and prepared daily and weekly work schedule Assisted the server team during peak hours to ensure good customer service to customers

09/2009 – 03/2014

Kathmandu, Nepal

Senior Caregiver

Provided companionship by discussing interests and reading to entertain Assisted elderly clients with their daily needs and activities Organized and managed medication needs

Organized and maintained living area of clients

Arranged and oversaw outdoor outings for the client Skills

Great customer service skills and the ability to help maintain a customer focused culture

Organized in daily tasks

Problem solving skills

Ability to lift and carry over 80lbs (assisting elderly clients, stocking supplies and ingredients, etc)

Ability to multitask

Great team player (communicative, friendly, and

empathetic)

Languages

English

Nepali

Tibetan

Hindi

Education

08/2008

Dharamsala, India

High School Diploma, Namgyal Tantric

06/2021

Long Island City, U.S

GED Certificate, LaGuardia Community College

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