Dominique Jones

*** ****** **. ***. ***

Petersburg, VA 23803

adlv3y@r.postjobfree.com

804-***-****

I am dedicated and driven to achieve success. I am open minded and eager to learn. I am a person that believes that I can do better than my best. I know where I want to be in life and everyone starts somewhere.

Authorized to work in the US for any employer

Work Experience

Warehouse Worker

Walmart distribution - Sutherland, VA

October 2020 to Present

Loading trucks, stack brick layer to the top of truck Phone Operator

Conduent - Richmond, VA

September 2020 to October 2020

Work from home. Phone tech. Talked with customers to resolve their technical issues. Worked with customer accounts to troubleshoot issues.

Life Insurance Agent

Andre McCallum Agency - Chesterfield, VA

May 2020 to September 2020

Book appointments with current clients to ensure they all of their policy needs are met. Set up in person or virtual meetings with perspective clients. Handle sensitive customer data to get policy set up. Explained company products in depth to ensure the customer is well informed. Warehouse Associate

Medline Industries - Chester, VA

November 2019 to April 2020

Picking medical supplies for different customers and health offices. Required to handle with care, items must be bagged and sent to proper location for shipping. Picker

Amazon Fulfillment Associates - Petersburg, VA

August 2018 to October 2019

I find the correct item of the customers purchase, make sure the item is not damaged, scan the correct barcode, make sure items get to pack area

I am trained to operate the order picker vehicle

I am also trained on the ship dock area in the facility Picker

Amazon Fulfillment Center RIC1

November 2016 to July 2017

Find customer’s items, make sure they are not damaged, scan and transport to the correct packing area. Operate order picker to retrieve customer’s items from elevated shelves. Education

Bachelor's in Information Technology and Cyber Security Southern New Hampshire University - Manchester, NH September 2017 to Present

Advanced Diploma

Petersburg High School

September 2013 to June 2015

Skills

• Customer Service (1 year)

• Microsoft Office, Phone Etiquette (10+ years)

• Computer hardware, software, and networking (3 years)

• Data Entry (1 year)

• Computer Skills (3 years)

• Communication Skills (2 years)

• Cybersecurity

• Network Security

• Order Picker

• Information Security

• Microsoft Windows

• LAN

• User Interface (UI)

• Help Desk

Certifications and Licenses

Order Picker

November 2016 to November 2019

Forklift Certified

Life Insurance

May 2020 to May 2022

Life insurance license

Assessments

Workplace Safety — Highly Proficient

October 2019

Using safe practices at work

Full results: Highly Proficient

Call Center Customer Service — Proficient

March 2020

Applying customer service skills in a call center setting. Full results: Proficient

Problem Solving — Proficient

April 2020

Analyzing relevant information when solving problems. Full results: Proficient

Data Entry — Highly Proficient

April 2020

Entering data quickly and accurately

Full results: Highly Proficient

Administrative Support — Highly Proficient

April 2020

Using basic scheduling and organizational skills in an office setting. Full results: Highly Proficient

Attention to Detail — Highly Proficient

July 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Call Center Customer Service — Proficient

March 2020

Applying customer service skills in a call center setting. Full results: Proficient

Customer Focus & Orientation — Proficient

April 2020

Responding to customer situations with sensitivity Full results: Proficient

Warehouse Associate — Highly Proficient

August 2020

Assesses the tendencies that are important for success in warehouse roles Full results: Highly Proficient

Analyzing Data — Familiar

August 2020

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Familiar

Filing & Organization — Highly Proficient

August 2020

Arranging and managing information or materials using a set of rules. Full results: Highly Proficient

Attention to Detail — Highly Proficient

July 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Attention to detail — Highly Proficient

March 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Data entry: Accuracy — Highly Proficient

April 2020

Entering data quickly and accurately

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I am currently still studying to get my bachelors degree in IT w/ concentration in Cyber Security. I am almost into my junior year of school and I have already completed several IT courses with nothing lower than an “A” in each class. I am very eager to begin getting the hands on experience in the field that I hope to have a career in.

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