Angel Gonzalez

Customer Service, Sales, and Chat Agent

Knowledgeable and dedicated customer service professional with extensive experience in the customer service field. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships.

adlv0s@r.postjobfree.com 915-***-**** El Paso, Texas WORK EXPERIENCE

Sales/Customer Service Representative

TLC Associate's

12/2019 - 01/2021, El Paso, TX

Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral. Developed and delivered engaging sales presentations to convey product benefits.

Exceeded sales goals by 110% to increase revenue and facilitate selling of Spectrum & Apple products and services. Delivered superior customer service to retain existing customers and attract future customers.

Contact: Jotham Zubia - 915-***-****

Sales Representative/Live Chat Agent

Vector Marketing

04/2018 - Present, Remote

Provided excellent customer service while following through on responsibilities to customers and recovering from any errors made.

Managed computer-based platform with multiple applications, including transcription, multitasking, chatting and messaging to maintain effective communication with customers. Developed and delivered engaging sales presentations to convey product benefits.

Increased revenue by acquiring new customers and

determining needs to offer relevant products.

Contact: Oscar Saenz - 915-***-****

EDUCATION

GED

Irvin High School

08/2016 - 02/2020, El Paso, TX

Economics

SKILLS

inbound calls outbound calls customer service

sales chat agent retention Skill

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LANGUAGES

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Full Professional Proficiency

INTERESTS

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