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Support Executive

Location:
Bahrain
Posted:
April 21, 2021

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Resume:

Mrs. Priti Rahul Rane

Profile

Overall, ** years’ experience in IT industry.

Manage all IT Infrastructure related to software, Hardware, Network and Assets Security.

A strong motivator and team player with effective leadership, communication, decision making, problem solving and interpersonal skills.

Certifications

MCSA Certified

A+ (Hardware) Certified

N+ (Network) Certified

C & C++ programming Certified

Big data, cloud computing & CDN emerging technologies

Academic Qualifications

Master of Computer Application Sikkim Manipal University April 2015

Bachelors of Science Mumbai University March 2008

Employment Summary

Noor Enterprises ( Feb 19 – Present) IT Administrator

UBS. Pvt.Ltd ( Apr 18 – Oct 18 ) Senior IT Analyst

ITTI Pvt. Ltd. (Aug 11 – Mar 18 ) System Administrator

Microland Pvt.Ltd, Mumbai (June 10 – July 11) Technical Support Executive

CMS Pvt.LTD (Nov 08 – May 10) Technical Support Executive

Current Employment & Project Experience Details:

Noor Enterprises, Bahrain

Role: IT Administrator

Troubleshooting and maintenance of end-to-end IT infrastructure for Noor Enterprises and six other sister companies

Provide front level IT support.

Maintenance and backup of SQL server database.

Executing Domain Controller administration & maintenance including identifying and transferring Flexible Single Master Operation (FSMO) roles and use Active Directory Service Interfaces (ADSI), group policy.

Patch installation and OS upgradation as per company requirements.

Creating and maintaining user on Active Directory.

Network and Unify controller for Wi-fi monitoring and troubleshooting

Managing firewall and antivirus.

Maintenance of IT inventory including weekly and monthly checks and providing monthly reports.

CCTV administration and monitoring.

Configuring and troubleshooting CISCO PABX.

Creation and maintenance of users on attendance management systems.

Creation and maintenance of users on access control systems.

Provide support with companies booking software application.

Provide support with Wi-fi based application as Dynalite used to control lights and curtains.

Assist in IT training of employees on frequent basis.

Significant Achievements:

Excellent track record of system administration without handover.

Devised & implemented best practices, for Microsoft Server OS and Microsoft Windows OS.

Successfully managed server and network during critical outages.

UBS.Pvt.Ltd, Mumbai,India

Role: IT Analyst

Be responsible for the day-to-day management and operations of a team of application support analysts supporting Wealth Management Americas applications.

Act as the immediate escalation point for all customers, stakeholders and IT Management for the services provided.

Be responsible for Major Incident management, Problem management and Request fulfillment management.

Report on team performance and KPIs and develop recommendations and run with adhoc projects to improve quality of service

Governance of production support to ensure execution is aligned to existing ITIL framework .

Implement effective and efficient operational policies, processes and procedures

• uphold high standards for timely issue resolution

• optimize the support, identify service issues and gaps and implement service quality

• possess strong analytical, problem-solving and synthesizing skills

Handling Revenue generation users on priority.

Troubleshooting issue regarding A3, MS office, Skype for mobile & business,

Connect me & connect lite,blackberry etc.

Previous Company Name

1) ITTI Pvt. Ltd., Mumbai, India

Role: Responsible for all Infrastructure activity for Mumbai. (System Administrator)

Responsible for Installation, documentation, and implementation of various systems to include Desktop PC’s, servers, network equipment, and software applications.

Installation & troubleshooting of Windows xp, Windows 7,Windows 8, Windows 10, Win 2008 & Win 2012

Responsible for Company IT Infrastructure also manage branch office.

Keeping inventory of hardware and Software maintenance records

Troubleshooting various network, system & application problems.

Installation of network lease line & PRI line. Makes recommendations for new equipment and services to purchase and works with various.

Responsible for procurement management regarding Infrastructure.

Responsible for installation of network requirement. Install new Tata lease line network & broad connection for company.

Firewall implementation & maintenance.

Installation of new Fat clients.

Installation of baselines or Performance Upgrade ESUs

Installation of JDE Full package and Update package deployments for project.

Client Support:-

1) Amplex-Emirates LLC – Production Support

Role: CNC Consultant

Perform daily morning JDE System and Server health checkup.

Responsible for design security matrix requested by functional team along with execution of SQL command in test and production environment

Responsible for User and Role management along with Package management.

Menu fine cut setup.

User ID & role creation

Installation of JDE Full package and Update package deployments for project.

2) Theon Pharmaceuticals Ltd.

Role: CNC Consultant

Trouble shooting issues with JDE 9.1

Setup JobSchedular

Installation of JDE Full package and Update package deployments for project.

Appling ASU UM2/ Appling Baselines.

User security management.

Security matrix management.

SQL execution as per client requirement.

3) Somcables : Somalia Land

Role: CNC Consultant

Trouble shooting issues with JDE 9.1

Setup JobSchedular

Installation of JDE Full package and Update package deployments for project.

Appling ASU UM2/ Appling Baselines.

User security management.

Security matrix management.

4) Rossell Techsys : Support : Bangalore

Role: CNC Consultant

Troubleshooting JDE setup related issues.

Installation of JDE Full package and Update package deployments for project.

5) DCX India

Role: CNC Consultant

Trouble shooting issues with JDE 9.1

Installation of JDE Full package and Update package deployments for project.

Appling ASU UM2/ Appling Baselines.

2)Microland Pvt Ltd

Deutsche Bank at Fort (work for Microland Pvt Ltd)

Role

Technical Support Executive

Activities Managed

Implement and maintain service level agreements for tech support.

Providing all the possible technical help to customer on call for Example:- resetting their domain password, configuring lotus notes, copying data remotely etc

Providing primary support on all applications used in Citrix Metaframe.

Apart from this currently we are working as a centralized helpdesk. We are providing support to all locations for Example: Mumbai, Delhi, Gurgaon, Noida, Kolhapur, Jaipur, Chennai, Bangalore, Vellore, Salem, Pune, Indore, Muradabad, Ludhiana, Lucknow, Aurangabad, Kolkatta.

Logging calls on remedy, Escalate calls to next level.

To work in service Desk for raising tickets for incidents reported, to raise problem records to identify the root cause of issues, to raise change on details provided by respective team.

Experience to work on Nortel Instrument.

Coordinating with users and resolving issue by Online (Remotely)

Giving response to the customer’s mails.

Take care for all video conference & projector Setup request.

Handle blackberry vendor escalated call.

Configuration and trouble shooting of Lotus notes (6.5.5).

Providing support in banking application like Finacle, IDMS and more.

3)CMS Pvt.Ltd

GODREJ INFOTECH LTD (Work for CMS Pvt.Ltd)

Role

Technical Support Executive

Activities Managed

Troubleshooting technical problem & implementing solution.

Specially worked on Data Recovery, Mail Recovery.

Attending various calls on MS Outlook 2003 & 2007, 2010, Outlook Express, Thunderbird, Win XP, 2000, Windows Vista, SEP, Internet & Intranet.

Troubleshooting client applications problems, such as OLAP,Baan etc

Troubleshooting various virus & windows application issues.

Installation and configuration of Linux & Ubuntu, Windows

Troubleshooting various network & ubuntu problems.

Personal Details

Date of Birth

07th June 1987

Marital Status

Married

Passport Number

K6760450

Visa (Bahrain)

10346666 (Valid till 08/03/2019)

Email ID

adluyi@r.postjobfree.com & adluyi@r.postjobfree.com

Permanent Location

Mumbai, MH-India

Current Localtion

Mumbai MH – India

Contact Number

+91-983*******/977-***-****

I hereby affirm that the information in this document is accurate and true to the best of my knowledge.

Place: Mumbai Signature:

Date:



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