Sales Manager

HIGH-IMPACT STAFFING, HR & SALES PROFESSIONAL

Building deep relationships while managing key processes to drive sustainable results.

Charismatic and detail-oriented teammate with a trademark for surpassing company goals through relentless follow up, thoughtful approach and a crisp understanding of the organization’s needs. Repeatedly trusted to manage all aspects of recruiting, candidate screening, coaching and sales processes that achieve outstanding results. Skilled at adapting in a fast-paced environment with critical needs. Diverse background in staffing, sales leadership, and coaching.

HR and Recruiting Processes Project and Job Management Candidate Interviews

Candidate Screening Account Management Sales Leadership

CAREER EXPERIENCE & MILESTONES

Mom’s Best Friend – Carrollton, TX 2015 – Present

Placement Manager

Overview: Partner with various clients to recruit and place professional household staff. Manage all aspects of candidate screening, interviews, scheduling and onboarding. Lead training classes to coach candidates on expectations and best practices. Consistently exceeds placement goals and grows the permanent placement division.

Highlights:

Achieved multiple historic quotas reaching over $100K in quarterly placement fees.

Exclusive point of contact for all clients and candidates seeking household staffing solutions and/or employment with a private family.

Develop and implement customized communication strategies for each client group to create a unique sales experiences including live social media events.

Provides coaching, partnership, and formal training to over 100 household staff members represented by the agency to ensure their career goals are achieved through partnership before, during and after placement.

Nordstrom – Dallas, TX 2009-2015

Customer Relationship Manager – Galleria Dallas (2013-2015)

Overview: Developed educational materials and taught relationship based selling techniques through a mix of classroom training, individual coaching and ongoing communications to all store sales teams.

Highlights:

Created and led storewide events including internal and external communications that increase customer loyalty and sales.

Educated employees on company values, initiatives, and strategic goals through a mix of PowerPoint decks, email communications and face-to-face interaction.

Managed and interpreted customer data to maximize sales potential through various touch points and salesperson connections.

Personal Stylist Manager – Stonebriar Centre (2011-2013)

Overview: Led a team of 21 Stylists with a mix of one-on-one coaching, team building and identifying talent to join the team.

Highlights:

Led the team to achieve $6.7 million in sales at a 36% increase over prior year.

Rebuilt the team by identifying and recruiting exceptional talent within the organization.

Utilized training and coaching skills to grow the output of a team that was already meeting company goals.

Partnered with managers across all departments to achieve strateguc sales goals.

Department Manager – Stonebriar Centre (2010 – 2011)

Overview: Manage a sales team and merchandising activities to grow sales in the handbags department.

Highlights:

Moved the department into the top 20 stores ranking through team development.

Delivered strong event/daily results by teaching the importance of relationship and solution-based selling.

Collaborated with various department managers to share product knowledge to support cross-selling.

Assistant Department Manager – Stonebriar Centre (2010)

Overview: Asisted in the development and implementation of the business plan to achieve sales goals. Promoted teamwork to deliver positive sales growth in a fast paced environment.

Assistant Department Manager – Nordstrom Rack Plano (2009-2010)

Overview: Developed management skills while supporting the strategic goals of the department and store. Gained knowledge of a customer-centric culture and solution selling skills through procedures that better the customer experience.

EDUCATION & ACHIEVEMENTS

Bachelor of Science – Fashion Merchandising (2009)

University of North Texas, Denton, TX

Certificate – Retailing (2009)

University of North Texas, Denton, TX

Mentor – Frisco ISD (2012-2013)

Independent Study and Mentorship Program

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