Air Force Desktop Support

JASON M. LONG

**** ***** ******* *****, ******, TX 77346

Cell: 832-***-****

****************.****@*****.***

Network Technician

Primary responsibilities include the installation, troubleshooting, and management of the network infrastructure for a large campus with several thousand users. The position includes resolution of complex problems on a live network. Including Cisco Communications Manager, Unity, voice gateways and presence. Programing Cisco switches and routers to include configuration of IP telephony. Provides troubleshooting wireless networks to include configuration of wireless controllers. Performs hands on troubleshooting and field work.

Work Experience:

June 2016 to present

SAIC: NASA Houston

ISR-Intelligence, Surveillance, Reconnaissance

Specialist in Military Telecommunications with over 24 years of solid experience providing the highest level of technical and customer support for large secure communication systems, and all subsidiary components, including crypto, supporting technical equipment, voice service and support to the command community. Specializing in Military C4ISR, excellent communication skills in team environments or individual projects. Work Experience:

November 2014 to June 2016

Leidos (SAIC): Afghanistan

Field Service Engineer

Network and communications support for ARST PED facility. Support will include maintenance and configuration of MAAS systems, NetApp storage systems, PED systems, Windows based workstations and servers, IP routers, Ethernet switches, tactical radios, SATCOM systems, network setup and configuration, and COMSEC and crypto management. Working knowledge of MAAS systems, Windows operating systems, desktop support, and extensive knowledge and experience in support of ISR collection systems. Experience with COMSEC and encryption device management. April 2012 to November 2014

Leidos (SAIC): Afghanistan

Field Service Engineer

Responsibilities included FSE for prototype intelligence vehicles. Including engineering, troubleshooting, repairing, and troubleshooting wide range of both mounted and dismounted SIGINT and HUMINT capabilities across multiple levels of security. Additionally capabilities included VSAT, various crypto, analytical tools, and advanced sensors for support of pursuit and exploitation functions. Managed scalable computing resources to meet application demand. December 2004 to March 2012

Computer Sciences Corporation: Stuttgart, Germany

DISN NCC Telecommunications Specialist

Responsibilities include accessing and analyzing the operations and operational efficiency of the Defense Switched Network

(DSN) using the Advanced DSN Integrated Management Support System (ADIMSS) and the Advanced (DRSN) Integrated Management Support System (ARDIMSS), the surveillance of over 100 digital switches in Germany, United Kingdom, Benelux, Spain, Italy, Turkey, Southwest Asia, and Real World Military Operations in Bosnia, Africa, and the Persian Gulf, using the ADIMSS/ARDIMSS network management system. Analyzes the operational efficiency of the network using the near real time alarm and call data collected at 5-minute intervals. Responsible for the collection and analysis of traffic data, automated message accounting data, and switch database tables to ensure optimum performance of the DSN and DRSN. Troubleshoots and provides a diagnosis for corrective action. Applies software knowledge to isolate hardware problems and identifies and resolves problems caused by switch/transmission failures. In the event of switch failures, responsible for taking corrective action to alt-route calls destined for the failed switch location by entering software generated controls. Reviews traffic and alarm data electronically to determine reliability of the DSN and DRSN Europe, and provides recommendations/solutions as deficiencies are noted. Responsible for notifying the Army, Air Force, Navy, and other Network Management Centers as problems occur within the DSN and DRSN Europe.

Jason M. Long

Cell: DSN 318-***-****

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September 2003 to December 2004

ITT: Yokota, Japan

October 2002 to September 2003

ITT: Misawa, Japan

May 2002 to October 2002

ITT: Sunnyvale CA

November 1999 to May 2002

ITT: Stuttgart, Germany

March 1996 to November 1999

Ratheon: Travis Air Force Base, California

Defense Red Switch Network Site Lead Technician

Mr. Long was hired to assume the lead in a fast pace and high visibility switching facility. His duties included all phases of telephone instrument support, trunk testing, switch operation, problem resolution, and installation of all applicable DRSN devices to include MDA,DPA, DTA, operator consoles, crypto, and testing equipment. He interfaced with DISA-PAC for network management and systems requirements, which involved updating switching software, trouble shooting coordination, Node management (IDNX), preparation, and implementation of Standard Tactical Entry Point (STEP) circuits, connections into the Defense Switched Network (DSN), and other high security systems. He was responsible for training other DRSN technicians and Telecommunication Control Officers (TCO) in the use of trouble shooting and techniques and equipment, as well as in the capabilities of DRSN.

March 1998 to March 1996

United States Army:

Communications Technician

Mr. Long was responsible for Electronic Warfare (EW)/Intercept Aviation System Repair, 33R Education:

High School Graduate – Elk Grove High School, Elk Grove, CA Technical Skills/Certificates: Experience with Windows 10 and Server 2008 administration. CISCO call manager and unity. Microsoft Internet Information Server (IIS) and Domain Name System (DNS) in a mixed Unix Environment. Familiar with both Unix and Linux. Hardware Maintenance and Installation. Experience with basic email, and office administration such as Microsoft Office set-up and maintenance. Currently working toward CCNA. Systems Monitored NIPRNet, SIPRNet, SWICS, Internal/External voice communication systems VoIP, NSTS phone systems, Video Teleconferencing, and video dissemination. Network Performance Software 5+ years, SAN Storage 2+ years, Server Blade 3+ years, C1ISR Video Data 2 years, installation and maintenance of crypto such as the kg-175 and KG-250

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