Christopher Guerra Visperas, Jr.

Cebu City, Cebu

093*-***-****

adluu1@r.postjobfree.com

Career Objective:

To obtain a position that utilizes my extensive facilitation skills, coaching, mentoring, and training competencies, strong organizational abilities, and demonstrated communication skills. Work Experience:

The Results Companies (October 2019-Present)

Training Supervisor

- Responsible for managing team performance and individual development of site Trainers and Associate Trainers

- Conducts monthly Training observations and coaching

- Creates monthly training performance analysis

- Partners with Operations to conduct targeted training activities through a weekly closed loop meeting

- Creates Executive Summary reports for training initiatives

- Manages short term and long term scheduling of various training activities

- Communicates new hire classes performance and speed to proficiency

- Manages training attrition by working with other departments to keep work engagement

The Virtual Hub Philippines (April 2019-October 2019) Team Leader for Operations and Strategic Initiatives

- Responsible for managing team performance of office-based Virtual Assistants

- Utilizing extensive coaching as one of the tools for driving performance

[24]7.ai (2009-2019)

Technical Support Representative for an American cable company (July 2009-June 2011)

- Responsible for ISP support such as cable internet connectivity troubleshooting and email services troubleshooting through voice support.

- Assigned as one of the floorwalkers for agents fresh from training to help out with site’s AHT. Organization Transformation Team Trainer Apprentice (June 2011- December 2012)

- Responsible for conducting recursive trainings and new hire trainings for Time Warner Cable

- Acquired facilitation skills through mentoring and T4 Certification process

- [24]7 P2 Awardee (Wayne Gretzky Initiative)

- PowerPay Rocketeer Awardee (3rd Quarter – 2012)

- Member for the Velox Moodle Project

Organization Transformation Team Trainer (December 2012 – 2019)

- Responsible for conducting New Hire Training for the program

- Responsible for various projects for the department

- Master Trainer (Client certified)

- POC for [24]7 Cebu Training and Development Team since 2014 until present

- Handling 11 Trainer Apprentices – Responsible for their development as a potential trainer

- Pioneer of DELTA (Post-training agent development)

- Recipient of [24]7.ai’s President’s Award (2015) for our DELTA initiative

- Digital Literacy certified employee

- Pioneer trainer for an American TELCO (Internet Service) chat support Access Worldwide (2008-2009)

Financial Support Representative for E*Trade Financial

- Responsible for managing online bank accounts such as balance inquiry, wire transfer of funds, stocks inquiry, stock market inquiry, account updates, and account cancellation.

- Reviewed for the Series 7 Brokerage examination

- Assigned as one of the floorwalkers for agents fresh from training. Aegis PeopleSupport (2007-2008)

Technical Support Representative for Earthlink Cable ISP, New Edge Networks (Business DSL), and Earthlink Webhosting Services.

- Responsible for ISP support such as internet connectivity troubleshooting, managing accounts, installation services, and email services support.

- Handled the email support, chat support and voice support for the business DSL program.

- Responsible for webhosting services support such as file uploads, FTP process, and webhosting account updates through voice support.

Education:

DLS-STI College (2004-2006)

Diploma in Information Technology

Manuel A. Roxas High School – Quezon City (200-2004) Salutatorian

President of the Student Council (Senior Year)

Article Writer and Cartoonist for “The Trailblazer” (School Paper) Marcelo H. Del Pilar Elementary School (1994-2000) 2nd Honorable Mention

Article Writer and Cartoonist for “The Plaridel Newsette” (School Paper)

Contact this candidate