Quality Manager

REYNOLDS OPPONG-KYEI

Quality Assurance Manager Analytical Chemist HSE

+233-********* **************@*****.***

PROFESSIONAL PROFILE

A dedicated and professional Quality Assurance Manager and a Chartered Quality Practitioner with over nine years of experience in the Oil and Gas and Food and Beverage industries. Have a track record of coordinating and establishment of Quality Assurance policies, procedures, programmes, and standards; and monitor these against agreed standards to ensure that both internal and external requirements are met; including legal compliance and customer satisfaction. Conducts in-process monitoring during production to always ensure that quality products and services are delivered to customers in timely manner and that quality is continuously improved for sustenance of business.

AREAS OF EXPERTISE

Quality Assurance & Control

Service Quality Measurement

Customer and Legal Requirements

In-process Inspection

Non-Conformance Resolution

Continuous Improvement

Strategic Planning

Health, Safety & Environment

Risk Management

Analytical Chemistry

ISO Systems & Standards

Quality audit

CAREER SUMMARY

Tema Lube Oil Company Limited, PMB Tema. 11/2013–Date

Quality Assurance Inspector

Supports the implementation of quality assurance policies, procedures, audits, and ISO certification.

Coordinate the inspection of raw materials in line with KPIs which has improved product quality.

Manage suppliers, specifies, and evaluates the requirements of raw materials which has helped to improve on the quality of raw materials and decreased the cost of poor quality by 22.48%.

Spearhead and coordinate the investigation of customer complaints and non-conformity to resolved 91.7% of customer complaints which has increased customer satisfaction by 29.2% in 2020.

Managing and leading a team of 7 analysts in global proficiency testing and achieved consistent 100% score which attracted three new oil marketing companies (customers) in 2017.

Manage process audits by third party inspectors and implements appropriate corrective actions.

Ensures all works are performed in safe conditions and comply with health and safety regulations.

Monitor production processes continuously which has resulted in consistent elimination of errors.

Report on Process Performance to senior management and explain performance trends.

Accra Brewery (SABMiller Ghana) Limited, Accra. 09/2012 – 11/2013

Analytical Laboratory Chemist

Supported the implementation of policies, procedures, programs, and documentation of processes.

Participated in audits, food safety programmes, and assisted in achieving re-certification of ISO 9001.

Developed and validated analytical test methods and implemented safe systems of work.

Updated all standard operation procedures and authorized the released of tested products.

Implemented SQC to monitor production processes which reduced variations by 38.4% within 6 months.

Trained laboratory technicians in instrumental methods of analysis of beer and soft drinks.

Improved the accuracy of test results by implementing equipment calibration and verification system.

Conducts investigations to resolve customers complains which increased customer satisfaction.

Tema Lube Oil Company Limited, Tema, Ghana. 09/2011 – 08/2012

Quality Assurance and HSE Officer (NSP)

Formulated and analysed 65% product orders which enhanced on time delivery of products by 18.4%.

Conducted systematic internal monitoring of QHSE performance to drive continual improvement.

Assisted safety personnel in preparing safety manuals and work instructions for all work activities.

Assisted in acting on potential incidents reported by workers to ensure hazards are controlled.

Maintained inspection checklist for PPEs, firefighting equipment, first aid kits, machine guarding etc.

Accra Brewery Limited, Accra, Ghana 01/2011 – 09/201

Quality Control Intern

Inspected and tested all raw materials used to produce beer and soft drinks.

Analysed beer and soft drinks to ensure all test parameters were within quality standards.

Conducted beer in-process monitoring and ensured defective products were isolated and corrected.

Wienco Ghana Limited, Samreboi, Ghana 04/2006 – 09/2008

Warehouse Supervisor

Tracked inventory levels, ordered new supplies, and distributed stock to other branches on time.

Reduced downtime by 42% by ensuring that facility equipment was properly maintained.

Maintained zero accident for 2 years by ensuring compliance with Health and Safety regulations.

ACADEMIC QUALIFICATIONS

MSc Quality Management (Distinction). University of the West of Scotland, UK 09/17–07/19

Bachelor of Technology, Analytical Chemistry (First Class). Accra Technical University 09/14–03/16

HND Science Laboratory Technology (Second Class Upper). Accra Technical University 09/08–06/11

PROFESSIONAL QUALIFICATIONS

NEBOSH International Certificate in Environmental Management (awaiting results). 10/20–03/21

NEBOSH International General Certificate in Occupational Health and Safety (Credit). 04/20–11/20

Chartered Quality Practitioner (PCQI). The Chartered Quality Institute, UK 02/19–Date

TRAININGS AND CERTIFICATIONS

Certificate in Supervisory and Management Skills, GIMPA Management School 09/2019

Certificate in Practical Approach to Statistical Quality Control, ASQS 07/2018

Certificate in awareness and implementation of ISO 9001:2015 03/2018

Certificate in Occupational Health & Safety: Hazards Analysis and Risk Assessment 01/2018

Certificate in Occupational Health and Safety Management, ASQS 01/2018

Certificate in Measurement Quality Assurance, ASQS 12/2017

Certificate in Techniques for Managing the Operation of Testing Laboratories 09/2013

Certificate in Capacity Building Training (South Africa). 11/2013

REFEREES

Referees are available.

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