Curriculum Vitae – Gerhardus Francois Koekemoer

Date of birth: 29 March 1965 · Email: adlupl@r.postjobfree.com ·Mobile: 065-***-****

Address: * ******** *****, *********, ********, 0157

PROFILE

I am a 55-year-old ambitious male who is prepared to achieve the desired goals of the Job description. I am a hard worker, self-motivated, goal-oriented individual who is always looking for a challenge to enhance my skills and knowledge, I like to interact with other people and adapt easily to different kinds of environment. I have 21 years experience in the IT field and did support for numerous clients

EDUCATIONAL BACKGROUND

Year: 2016

Qualification: Arc Serve Bootcamp

Institution: Arc Serve Academy Midrand

Year: 2015

Qualifications: DA0415WBTS - The Dell Advantage

DFRE0215WBTS - Powering the Future Ready Enterprise

LEDW1214WBTS - Leveraging the Executive Briefing Centers and Dell Solutions Centers

DPET0415WBTT - Dell PowerEdge 13G Wave 3 Technical Overview

VLFX0215WBTT - FX2 vLAB Customer Demo v2 1015

ASMT0515WBTT - Active Systems Manager (ASM) Technical Overview

ASMD0515WBTT - Active System Manager Technical Deep Dive

DPKS0615WBTS - DPACK 2.0 Sales and Technical Overview

WDSS0615WBTS - Why Dell for Services Strategy

DCT0214WBTT - Dell Demo Center Tutorial v2 1214

SCV20415WBTT - SCv2000 Technical Overview

CSCV0515WBTT - Compellent SC vLab Customer Demo

VLPS0315WBTT - PS Series vLAB Customer Demo

DPVS1109WBTT - Dell PowerVault MD3 Training - Accelerate Sales v7 1015

XCT1114WBTT - XC Series 2.0 Technical Overview v2 0815

VLXC0315WBTT - XC Series vLAB Customer Demo

Institution: Dell online and Dell Campus

Year: 2000

Qualifications: MCSE+I

Institution: Rotalite International Midrand

Subjects :

Implementing and Supporting Microsoft Internet Information Server 4.0

Internetworking with Microsoft TCP/IP on Microsoft Windows NT 4.0

Microsoft Networking Essentials

Implementing and Supporting Microsoft Windows NT Server 4.0 in the Enterprise

Implementing and Supporting Microsoft Windows NT Server 4.0

Implementing and Supporting Microsoft Windows NT Workstation 4

Microsoft Certified Professional

Microsoft Certified Systems Engineer

Microsoft Certified Professional and Internet

Year: 1999

Qualifications: A+

Institution: Computer Services Sandton

Subjects:

A+ Core Service Technician

A+ Dos/Microsoft Windows Service Technician

Year: 1982

Qualifications: Matric

Institution: Hoerskool Piet Potgieter, Potgietersrus

Subjects:

Biology

Afrikaans

English

Metalwork

Business Economics

Mathematics

Employment History

IT Technical Support Technician

IT Pro Services

09/2020 – 02/2021

Reason for leaving : Company closed due to Covid

Duties and Responsibilities

Remote support and monitoring, call outs to clients and resolving technical issues. General Desktop and Server support. Resolving Virus problems. Assist with backups and disaster recovery. Upgrading of software and Operating Systems.

Onsite Support Technician

Kathu Operations, Kathu Solar Farm

02/2019 – 02/2020

Duties and Responsibilities

Was in charge of complete IT Infrastructure and responsible for migrating staff from container offices to permanent structures. This included other responsibilities like the Maintenance and up keep of the Security System, CCTV System, Public Address, UPS and Telephony systems, drawing of network diagrams and keeping documentation up to date.

Started and archiving system on SharePoint and made all relevant documentation available to staff

Implemented an asset management system to keep track of all IT Equipment

General IT Troubleshooting and assisting user with IT related problems. Liaise with Vodacom and Nerospec to make sure that network and fail over systems are always operational

Creating of users on AD and email accounts on Office 365

Desktop Support

Initial setup of desktop computers with application software of the Company

Setup of desktop computers on AG network for users to access company’s network to be able to receive email and do printing

Create images of different desktop platforms for ease of future installations

Maintain images of desktops with all updated company software as and when needed.

After implementation support of desktop computers according to Service Desk calls

oReinstallation of software on desktop computers

oFault finding and fixing

oRepairs where applicable

oReroute calls to vendor according to contract SLA agreements

Notebook Support

Initial setup of notebook computers with application software of the company

Setup of notebook computers on company network for users to access company’s network to be able to receive email and do printing

Create images of different notebook platforms for ease of future installations

Maintain images of notebook computers with all updated company software as and when needed.

After implementation support of notebook computers according to Service Desk calls

oReinstallation of software on notebook computers

oFault finding and fixing

oRepairs where applicable

oReroute calls to vendor according to contract SLA agreements

Tablet & mobile phone Support

Creation of company universal image for the tablets

Design and management of Apple/Windows tablet enterprise security feature set

Support of all company tables

oInstallation of all company approved software

oManagement of company securities on the Apple/Windows products

oTroubleshoot and repairs of all company tablets

o3rd Party call management until resolution

oOut of the box thinking to create contingency

oAbility to provide telephonic and remote support

oBackend management of licensing, compliance and adherence to company operational standards of all tablets

oDesign and management of company mobile phones for network access

oSetting up and maintenance of emails, mobile print & ERP on mobile phones and tables

Video Conferencing

Good understanding of video conferencing technology

Management and support of executive video conferencing facility

Ability to set up and connect to external video conferences

Printers Support

Installation of local and network printers for users according to calls logged on Service Desk

Setting up of printers using printer driver and operating system software

Maintain printer driver database to support all printers deployed in company

Software Support (includes TeamMate Support)

Update of images for notebooks and desktops and distribute to support companies and TeamMate support staff in regions

Support users with any software related calls logged on Service Desk

Other ICT support

Assist with training support or any ICT support required during any company intervention such as conferences, induction and PeopleSoft training.

Assist with Security and Data Voice when required.

Research

Research support software and hardware as determined by ICT support consultant.

Project management

Perform tasks as part of a project team according the project schedules.

ICT Admin

Provide information to management relating to ICT section’s hardware and software environment for asset verification purposes.

Ensure that all required forms are completed and filed which relate to asset transfers and securely filed and stored.

Financial Management

Provide input on software and hardware to ICT Management for budgeting purposes

08/2008 Server Support Engineer

02/2018 R23,266,00 Per Month Basic Salary

Reason for leaving : Resigned

Duties & Responsibilities

Was working in Shared Services team servicing and looking after various

clients, this involve 1st, 2nd and 3rd line support . Duties include standby,

backups, general troubleshooting, auditing and new client take on .

This includes solving day to day user problems and request, rebuilding

and backing up of users laptops and desktop, supporting legacy applications and

Mainframe applications . Novell support and creating of user accounts on Novell and

Active Directory . Server Support in general, DNS, Symantec and Websense Proxy

Involved in the Rollout of a complete new infrastructure, this include the rollout of new

VM solution 2008 Servers for SAP, MS Exchange and Cluster File Server solution .

Consisting of : 3 Domain controllers (one physical), 45 Virtual servers (2008 R2 including 8

Terminal Server servers), 2 Cisco Iron port web proxies, Cisco Right fax, 5 Dell PowerEdge R710 Running

ESX 4, about 250 users of which some sit in 14 branch offices .

Planning /design and co-ordination of implementation of a Windows 2007 Exchange environment with phased migration from a 2003 Exchange.

Support of the Exchange 2007 on a Windows 2008 R2 VM ware environment.

Co-designed the windows 2008 R2 active directory, as well as implementation of active directory including the accompanying WINS/DNS/DHCP .3rd and 2nd level ongoing support of the environment .

The client is using extensive remote application technology with products like MS Office and other 3rd party applications .Assisting with thin client support (Dell FX160) with policy objects, scripts as well as escalated user support e.g. roaming profiles .Assisting with implementation of Right Fax on the Active directory and exchange side .Rollout of approximately 300 thin clients across the country, I was responsible for the Rollout of various branches which includes Bloemfontein, Kimberley, Port Elizabeth and Hammanskraal . Also responsible for implementing a call logging system to assist users

with problems, 1st and 2nd line support

Outsourced at TMS Group in Linbro Business Park where I am responsible for the day to

day operations of the Network, Server related issues as well as supporting staff off site

, telephonically as well as remotely. Making sure that the domain controllers are

functioning properly, as well as the Exchange Mail, Web, SAP, ISA, VIP and Terminal

Servers are in good operational function . Also responsible for the first and second line

support of approximately 160 user on and off site

09/2007 Server Support Engineer at Fujitsu

08/2008 R 15000,00 Per Month Basic Salary

Reason for leaving : Contract Position

Duties & Responsibilities

Outsourced at Thomson Reuters in Sandton where I am responsible for the day to day operations of the Network, Server related issues as well as the equipment the staff are working with, this includes Desktop's, Laptops, there telephones and telephonic support to reporters in the field . Lots of first line support and problem solving, logging of calls to London if we cannot solve it, creation of new user accounts on Active Directory . Also involved in the decision making when it comes to buying of new and more equipment .

Duties also include the backup system and making sure it is always operational .

Telephone system and liaison with Telkom to make sure the lines are up and in working order .

Assisting management on a regular basis with VoIP and Video conferencing systems, making sure it is always maintained and in good working order .

05/2006 Server Support Engineer at Bytes Technology Group

08/2007 R 14000,00 Per Month Basic Salary

Reason for leaving : Contract Position

Duties & Responsibilities

Was employed as a roaming Technician, duties were anything from solving Server, Desktop, Backup related queries - also included the building of servers out the box, installing servers and making sure proper backup systems were in place on the client sites . Was also required to sit in on monthly meetings with IT management of these sites to discuss problems and possible long-term solutions to these problems and look at Disaster recovery solutions for clients. Were also involved at client sites with the implementation of new hardware and software and upgrades

SKILLS AND COMPETENCIES

Time management

Communication skills

Service excellence

Hard working

Proactive

Professional

Telephonic skills

Computing Skills

Flexible and Trustworthy

Friendliness

Decision Making

Leadership and Supervision

REFERENCE

Michael Claassen ( Head of IT at Natures Choice )

Cell : 083*******

Office : 016-*******

Zandre Klingenberg ( Project Manager at Bytes Systems Integration )

Cell : 084*******

Mark Barnabas ( Project Manager at Bytes Systems Integration )

Cell : 072*******

Theresa Roux ( Director at IT Pro Services )

Cell : 072*******

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