SYED FAZAL, SAFe® *, PMP®, PSM I™, AWS CCP, MSPM, BE

adluhh@r.postjobfree.com C: +1-617-***-**** LinkedIn Austin, TX (willing to relocate) F1 Visa – 3 Years OPT EAD SUMMARY

SAFe® 5, PMP®, AWS CCP, and PSM I™ certified Technical Project/Program Manager/Scrum Master with an MS in Project Management and 4 years of experience in successfully delivering Agile Software Development Projects, Business Operations Projects, Implementation Projects, and Customer Service Projects. Strong technical background in SQL, Tableau, Jira, and Electrical Engineering. Excel at bridging the gap between IT and Business teams by translating business requirements into technical requirements. Aiming to leverage considerable experience to devise strategies and drive complex systems to provide exceptional business results. PROJECT MANAGEMENT EXPERIENCE

Project Manager The Haute House Design Studio Boston Sep 2020 – Apr 2021

Led a Business Strategy Development Project by creating an integrated project plan (IPP), strategic plan, and launch strategy for a podcast series to reach 1M+ customers nationwide.

Researched and procured the latest podcast platforms, tools, and technologies and saved $14K in the procurement budget.

Led an agile software development team (remote) for developing app wireframes, customer personas, user stories, iterations, and UAT. Actively participated in conducting competitor analysis and developing go-to-market strategies.

Saved $12k by creating a benefits realization plan for app and service promotions strategies using Tableau and Google Digital Marketing tools. Completed the project 2 weeks ahead of schedule.

Teaching Assistant – Project Management Harvard University Boston Sep 2020 – Dec 2020

Assisted in teaching Project Management course to a class of 36 students. Graded discussion boards, individual and group assignments.

Maintained an open communication channel by conducting 1 hour of office hours every week to resolve team conflicts and assignment difficulties through one-on-one meetings.

Custom Reports Analyst/Business Analyst – Intern Five 9 Inc. Boston June 2020 – Sep 2020

Led an internal process improvement project implementing Lean - Agile principles to reduce the custom reports development time up to 30% by creating new process flow charts and a process playbook.

Translated business requirements into technical requirements (Five9 SQL database/reporting structure and design) by writing 15+ Statement of Work documents (SOWs) and 10+ Technical Design Documents (TDDs) using Salesforce.

Developed weekly project progress reports using MS Office and reported directly to senior directors and key stakeholders. Scrum Master Northeastern University Boston Jan 2020 – Mar 2020

Leveraged Agile to lead a Website Revamp project using WP Engine for hosting, Cloudflare for CDN, and MySQL as backend programming language with a budget of $70k.

Completed the project successfully 1 week ahead of schedule and with $8k. Planned 3 iterations of 2 weeks each based on the prioritized product backlog (MoSCoW method using Jira), including 1 epic and 27 user stories; used Agile Poker to estimate and plan iterations.

Reduced project risk by 20% by continuously performing qualitative and quantitative risk analysis. Project Implementation Specialist Cognizant Technologies Bangalore Nov 2018 – Aug 2019

Led 15+ Google Implementation Projects for medium-sized business clients of Google across North America, EMEA, and APAC regions and improved quarterly revenue by up to 20% ($2M) using Advanced Google tools and technologies.

Planned, organized, and directed a 3 months training project for 18 new hires with a budget of $40k and saved $7k. Managed procurement- related activities in acquiring new computers and work and training spaces. Maintained team’s NPS above 92% and Quality Score above 95%. Senior Associate Dell EMC Bangalore Sep 2017 – Nov 2018

Led a team of 24 L1 - Engineers to deliver excellent customer service to over 1200+ premium customers fostering strong rapport and satisfaction. Retained 50+ premium customers by effectively managing escalations and delivering accurate technical solutions.

Oversaw 3 projects simultaneously and spearheaded project's daily operations to introduce new processes, identify risks, and provide solutions or workarounds.

Awarded "Best Performer for FY 2017-18" for achieving a team quality score above 95%, CSAT above 90%, less than 10% DSAT, and scheduling resources to maintain SLA above 90% using historical data. Technical Support Engineer Hp Inc. (JoulestoWatts) Bangalore Jun 2016 – Aug 2017 LEADERSHIP EXPERIENCE

Led 10+ Project Management Student Community (NUPM) events for new and current Project Management graduate students.

Organized 5+ training programs for Project Management graduate students on utilizing Canvas, Blackboard, and Project Management tools.

Coordinated in 3 Orientation Programs for 100+ new Project Management graduate students at College of Professional Studies. EDUCATION

Northeastern University M.S. in Project Management GPA 3.9 Sep 2019 - Apr 2021 Sri Venkateshwara College of Engineering B.E. in Electrical and Electronics Engineering Sep 2012 - Jun 2016

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