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Engineer Support

Chandigarh, Chandigarh capital, India
April 21, 2021

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DOB: * June **** Married

:Saketrana 956-***-****

House No 52, Rama Mandi, Jalandhar,PB

Mentor, Engenius, Problem Solver and Quick Learner Sr. ISS-Punjab at COSYN Limited in PSPCL Project, Ludhiana 3 Years( present) Promoted- Sr. ISS Punjab dt 01.01.2020

● Manage 4000 company’s assets in all over Punjab along with Asset Tags.

● Maintain AMC of working partners - Lipi,Wep solutio,HP,APS,Samsung etc

● Manage and supply company information in MS Team, Kaizala,Yammar etc

● Provide MS office 365 support and training to new company employees

● Generating all PO and PSPCL invoice for Project and make track orders

● Help out ISS Team(L1) to keep track of devices parts that are being deployed additional duties as assigned by L2 or L3 team

● Acts as Level 2 Support for approximately 1200 employee over project

● Schedule VC meeting schedules in between Head Office,State Office and Zonal offices Infrastructure and Support Executive(ISS) - Ludhiana and Sub Urban Zone

● Reads, classifies, responds to, or re-assigns incoming Help desk Requests to either Technical Services Team or Business Applications Team

● Provided on-phone and online support for users of extended campus communication network to facilitate effective operation of IT resources.

● Develop and manage internal and external support documentation.

● Train the new employee before deploy in department and cross check the activities

● Phone, email, walk-up, and inbound ticket queue support for incoming employee IT service requests

Service Engineer at H&H Pvt. Ltd at GST Department, Amritsar 1 Year 200+ NGO’s and GO’s users along with Batala and Taran Taran offices

● Monitor the devices status day

● Provide special/ sudden support to VIP users

● Book and schedule video conferencing hall in DC office

● Arrange user ID and login at the time of new user transferred

● Responsible for providing desktop and network support for the information Technology customer base on department

● Utilize troubleshooting techniques in support of FTP Servers, Work Stations,Networked Printers, Network hub/switches, routers,,VLAN,UPS and circuits time to time.

● Processes approximately 30 to 50 Help desk Requests Tickets a day

● Assisted users with implementing new software and network infrastructure to ease transition to new technology assets and planned operations. System Engineer at CMC (TCS) at Excise and Taxation Department, Jalandhar 7 Years 300+ government users in 6 Offices

● Manage department internet and intranet system in various department

● Provide the support to remotely connect and

● Diagnose PC/hardware/Windows/Linux ubuntu problems/Network

● Allot the IP Address to system and arrange the record

● Maintain IP Surveillance Camera and allow specific permission to the users .

● Manage telephone exchange in department

● Collect and maintain documents of system for official signature time to time

● Keep track of PC parts that are being deployed in our inventory database

● Change the passwords and secret codes as per instructions given by authorities.


Technical Knowledge

IP Addressing: know subletting and understand the network by short hand Router: configure, service and maintain.

Switch: configure for Vlan & STP, service and maintains Networking: Manage all devices come under network

Cloning: clone the system and network through clonezilla and ghost etc. Sharing: Able to share all types of Printer, devices CCTV Camera, IP phone Exchange. Operating Systems: Windows 10 and pervious; Linux Debian –Ubuntu, Computer Qualification

Hardware and Networking Diploma from Jetking at Chandigarh Educational Qualifications

Passed Senior Secondary Examination from H.P.B.S.E Passed Matriculation Secondary examination from H.P.B.S.E Language known

Hindi, English,Punjab,

Permanent Address

Sanjay Rana,

S/o Sh. Bhal Chand Rana,

J.P.O – Langna Teh – Joginder Nagar

Distt. – Mandi(HP) PIN – 176120

Date: __14.04.2020 Sanjay Rana

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