Service Representative Customer

Anna Ross **** Washington Ave., San Leandro, CA **577

(510) 827 - 5282 ***********@*****.***

PROFESSIONAL EXPERIENCE

AT&T Pleasanton, San Jose, and City of Commerce, California Finance Collection Representative November 2001-October 2015

• Interfaced directly with customers, primarily by phone, to arrange for partial or full payment of outstand- ing debt, explaining charges and credits, and negotiating payments

• Processed bill payments and issued payment and equipment claims with the customer using accounts payable and accounts receivable procedures

• Problem-solved with customer issues based on information gathered from multiple sources

• Investigated and issued claims of payments and VoIP equipment

• Initiated procedures to check customer status, equipment, and services, and moved forward in setting up maintenance or other services

• Showed exemplary skills in quickly learning and using a variety of computer database systems

• Exceeded deadlines in a calm manner under pressure Operator May 1999-November 2001

• Promoted to Finance Collection Representative within one year of employment

• Provided information to customers requesting telephone numbers

• Flexed custome service skills by dealing with a range of customer dispositions, from pleasant to challenging

• Handled telephone calls quickly, pleasantly and accurately to meet customer and company expectations Norrell Services Pleasanton, California

Customer Service Representative 1998-1999

• Integral in calling customers using warm, professional telephone manners to confirm appointments

• Facilitated scheduling and rescheduling home loan appointments Kennerley Spratling, Inc. San Leandro, California

Production Assistant 1992-1998

• Handled telephone calls, took accurate messages and referred calls to appropriate departments

• Executed daily inventory transactions and production reports

• Purchased supplies necessary for weekly productions EDUCATION

Spectrum Community Services, Inc. Hayward, California State-certified accounting/date entry program 1989-1990 Intensive training in manual and computerized accounting systems, general ledger, accounts payable and receivable, payroll, bank reconciliation, preparation of trial balance and worksheets, 10-key and typing Far West High School Oakland, California

AREAS OF EXPERTISE Technical proficiency:

Windows, 10-key,

Microsoft Access

Database, 41 WPM

Trade proficiency: Scheduling, inventory control,

handling high-volume telephone calls, filing,

record-keeping, proofreading, shipping and

receiving

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