Customer Service Office Assistant

Skill Summary

Customer Service

Office Procedures

Record Maintenance

File Maintenance

Supply Management

Correspondence Handling

Court Running

Clerical

Office Assistant

Answering and Directing Phone Calls

Call Center Agent SCR Transportation 2/2020 10/2020

. Customer Service

. Book and Rebook Reservations

. Phone Etiquette

. Handle Customer Satisfaction Issues/ Concerns

. Run a daily report

. Office Procedures.

. Answering Inbound and Outbound Calls

Assistant Manager Catherine’s 8/2011-5/2016

Daily operation of store staff and customers

Provides exceptional customer service

Complete daily register and store open/close functions

Receive ships and check and shelving of all merchandise

Responsible of company bank deposits

Evaluated performance of 5 to7 team members

Store Manager Ashley Stewart 05/2005-11/2011

Supervised store personnel in all phases of store operations

Provided exceptional customer service by interacting with staff and management to resolve customer issues

Illustrated merchandising and clothing display to attract customer

Opening and closing procedures cash handling and banking

Accused responsibility for budget control

Evaluated and reviewed performance of 7 to 10 store team members

Organized and planned all store events

Created schedules

Client Service Coordinator H&R Block 1/2004 -4/2005

Carried out customer service management

Consult with clients to determine their needs and priorities

Demonstrated skillful communication and negotiations

Organized and maintained all files

Directed all phone calls

Performed all banking needs

Office Administrator Law Office of R. Larkins 12/2000 -12/2004

Served as scheduler for Attorney and clients appointments

Preformed all firm related to billing

Office opening and closed procedure

Managed all vendors relations

Performed all banking

Directed all phone calls

Maintained all files

Court running

Education

Dates of Attendance : 8/22/1984 To 5/19/1987

John McDonald High School

Diploma Obtained

Cosmetology License

Perfect Attendance

Choir

Drama Club

Volunteering

Villa at Windsor Park Nursing Home Chicago, IL

Calvary Baptist Church Chicago,IL

Greater St. Stephen Baptist Church New Orleans, LA

Fellowship Chicago, Church Chicago, IL

References

Reference are available on requests

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