Kevin Tunstall

Bristow, VA *****

adlucl@r.postjobfree.com

C: 703-***-****

PROFESSIONAL EXPERIENCE

*/**** - ******* ********* ******

Multi Unit Operation Manager

Provide operations, marketing, performance, quality, and brand support to franchise owners and their teams

Implement effective and measurable succession plan to improve business performance, promote brand awareness and enhance community relationships

Coordinate and support the optimization of franchise business performance to increase sales and profitability by improving long-term growth and business value with sales methods, hiring tactics, and pricing models

Manage the establishment and implementation of corporate initiatives, training and support programs, and operational resources for development

5/2016 - 7/2019 Elevation Franchise Ventures, LLC

Director of Franchisee & Company Operations

Oversaw operations, business objectives, and local store marketing to drive execution, increase profits, and improve guest and staff experiences

Trained and mentored store owners and managers to optimize financial performance and operational standards

Managed and improved store quality by developing and implementing food safety training programs and quarterly assessments

Analyzed sales and labor projections to mitigate discrepancies decrease profit losses, and increased franchisee sales by 3%

11/2014 - 5/2016 Elevation Franchise Ventures, LLC

Operations Development Manager

Managed and maintained 20+ franchisee locations

Organized and managed continuous training, growth, and success of managerial employees

Directed daily operations, sales and recruitment for multiple locations

Managed and optimized organizational development processes to increase funding revenue

Increased annual revenue by 3% for 22 franchise locations and 12% for one location

4/2012 - 11/2014 Elevation Franchise Ventures, LLC

General Manager

Directed daily operations, marketing, staffing, accounting, and customer relations to ensure the highest quality service

Maintained OSHA safety standards, accurate service, and product consistency to streamline processes

Managed profit and loss, cash control, security procedures,

and inventory to establish and uphold store objectives

Increased annual revenue by 11%

2/2009 - 4/2012 Raul Management Inc.

McDonald’s Franchise General Manager

Managed operations, employee development, food preparation and presentation to ensure compliance with health and safety regulations and business growth

Assisted store manager with establishing cost and inventory, personnel performance, and customer relations

Oversaw front house food production

Managed financial responsibilities and expenditures

Increased annual revenue by 13%

6/2002 - 2/2009 Bland Management Inc.

McDonald’s Franchise General Manager

Managed daily operations for two owner/operator store locations

Increased bottom line profitability by 3%

Increased drive-thru sales by 5%

Decreased food cost by 3% and continuously maintained goal levels

1/1995 - 6/2002 McDonald’s Corporation

General Manager

Directed daily operations for owner/operator store location

Managed, trained, and evaluated 70+ employees, salaried managers, and swing managers

Implemented and maintained corporate policies and procedures related to QSC, customer service, and food handling

Mitigated customer related challenges, inquiries, and store discrepancies

Monitored budgets, payroll records, and financial transactions to validate expenditures are allocated and authorized

EDUCATION

Advanced Management Course Thomas Nelson Community College

Food Service Manager Certification Commonwealth of Virginia

Basic Shift Management McDonald’s Corporation Hamburger University

ServSafe McDonald’s Corporation Hamburger University

Advanced Shift Management McDonald’s Corporation Hamburger University

Effective Management Practices McDonald’s Corporation Hamburger University

Labor Scheduling McDonald’s Corporation Hamburger University

Food Costs McDonald’s Corporation Hamburger University

Equipment McDonald’s Corporation Hamburger University

Restaurant Leadership Practices McDonald’s Corporation Hamburger University

Basic Management Wendy’s Corporation

Business Management Wendy’s Corporation

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