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Business Management

Aurora, CO
April 20, 2021

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Hanock Miruts

Professional Summary

* ** *****/******* ********** Expertise.

- April 4th, resigned FT Acct. Management position to commit fully in preparation for law study.

Work History

AT&T Corporate - Account Management Team Lead

Denver, CO

12/2020 - 03/2021

Prepared documentation finalized sales and maintained records.

Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.

Provided extensive support in sales, technical and business areas to key accounts.

Worked with customers to develop strategic business and account plans.

Promoted company offerings to diverse customers with targeted and disciplined approach.

Identified and qualified accounts to assess revenue potential.

Liaised between clients and support team to resolve issues quickly and effectively.

Mentored team of [3] account executives.

Designed training program for [In-Home Experts], increasing customer satisfaction and new account rates.

Increased profitability and pipeline development by leveraging diverse marketing channels and sales strategies.

Established and maintained business relationships with Finance VPs and other senior leaders.

Visited customer locations to determine needs, set up contracts and provide training.

Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.

Obtained pricing deals, negotiated contracts and solidified beneficial agreements.

Secured over [50] new accounts to increase company revenue and drive market share.

Maintained information and client satisfaction for high-profile accounts worth up to $[42,000].

Made [24] cold calls per day resulting in client base growth by [9.6]%.

JD Sports - Assistant Store Manager

Denver, CO

05/2019 - 02/2020

5.4M Annual Revenue, Ranked 7th-Top 25 Wealthiest Malls

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Maintained positive customer relationships by responding quickly to customer service inquiries.

Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

Met or surpassed business targets regularly through employee engagement and forward-thinking planning.

Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.

Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Oversaw and improved [Product or Service] deliveries worth over $5.4M per year through efficient coordination of daily operations.

Schomp - Client Adviser

Denver, CO

06/2018 - 03/2019

Largest Inventories Dealer in Colorado.

Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.

Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.

Assisted clients in making beneficial and strategic decisions regarding investments, low-cash financing.

Boosted sales by .10% and exceeded sales target by employing consultative sales tactics and superior customer care.

Opened new accounts according to laid down rules and guidelines.

Managed $[40,000] in client investment portfolios by providing one-on-one service when meeting with clients to understand assets, expenses and long-term as well as short-term investment goals to devise personalized financial plan.

Partnered with Children's Hospital to provide specialized financial planning support to diverse populations with unique needs.


National Honor Society Applicant; Metropolitan State University of Denver

1st among Finish Line Individual Donation Count ($186 Daily Average) FL Special Olympics Youth Donations in the District. (NM,CO, NE, WY)

90% Individual Reward Registration Recognition, 10% Team Sales Increase (+7 months) +30% Team Rewards Registration Percentage Increase (5 Months)

2019 Best Consumer Satisfaction Award (Schomp Honda/ Hyundai) Client Adviser Rating: 4.9 Rating

Top AT&T RMR Performer of 52 Individuals/ 4 States- 95% Metric Achievement


80017, Aurora, CO

Aurora, CO 80017


Verbal and Written Communication

Reading Comprehension


Data Management

Planning and Coordination


Flexible & Adaptable

Product and Service Sales


Expected in 05/2023

Community College of Denver

Denver, CO

Associate of Applied Science: Business Management

CIS: MSU Denver

-Microsoft Windows

-Microsoft Office (Word, Excel)

Business Master Certification: AT&T


-Jayson Guerrier: AT&T ISM 407-***-****

-Michael Gilbert: JD SM 720-***-****


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