Guest Service Agent

MARISSA MCGARR

530-***-**** *******.******@*****.***

Education

Arizona State University, Phoenix, AZ 2015- 2019

Bachelor of Science, Tourism Development and Management

Professional Experience

Arizona Grand Resort and Spa June 2020- Present

Guest Services Agent

Welcome guests to the hotel upon check-in and recommend additional services or amenities after finding out about travel plans

Respond to guest complaints and concerns to ensure guest has a positive experience

American Cruise Lines

Cruise Director August 2019- February 2020

Managed the shipboard and on-shore programs to ensure positive guest experience during excursions, performances, lectures, activities, and events

Worked closely with elderly and disabled guests to guarantee that assistance and special accommodations are available

Worked with guests to book future cruises and consistently reached our goal of rebooking 30% of passengers while onboard

PRA Business Events

Event Coordinator Intern, Phoenix, AZ January 2019- May 2019

Assisted event producers and experience designers to create event proposals

Attended site visits and helped wherever needed while on-site at events

Contacted suppliers to confirm contracts, place holds, and keep pricing updated

Power Crunch

Lifestyle Sampler, Phoenix, AZ May 2018- January 2019

Responsibilities included brand promotion, event execution, and delivering excellent customer service

Worked large scale events such as The Waste Management Open and Diamondbacks games as well as local community events

Arizona State University Campus Manager, Tempe, AZ January 2018- May 2018

Sourced, planned, and executed activations and events on campus

Communicated with several on campus groups and organizations

Skills

Communication and customer service skills

Leadership and Management

Sufficient in Microsoft Office

Contact this candidate