TECHNICAL SKILLS

Web development and web design

Programming (frontend and backend)

Network troubleshooting, hardware troubleshooting, repair and maintenance Operating Systems: GNU/Linux, Windows

Languages/Frameworks: PHP, Laravel, React.js, JavaScript, Bootstrap, Java, C++, C# ASP.Net, SQL Applications: Visual Studio Code, Adobe Photoshop, GIMP. Windows PowerShell, Bash, Git PERSONAL SKILLS

Ability to work independently and as part of a team

Highly organized and motivated

Always willing to learn new things

Good verbal and written communication skills

EDUCATION

Bachelor of Science in Computer Engineering

Rizal Technological University (2013 – 2020)

EXPERIENCE

Technical Support Intern – IT Department

Engineering and Development Corporation of the Philippines (June 2015 – April 2016) KMC Solutions, Inc. (April 2019 – August 2019)

Gained experience in networking, switching, routing, windows server setup, and configuration.

Installing and configuring of hardware-software system, printers, and scanners.

Hands-on experience with network monitoring, and network diagnostic tools.

Responding promptly to service issues and requests.

Ticketing Management System documentation.

Run software updates and file backups.

Service Desk Analyst – IT Department

Micro-D International, Inc. (Jan 2021 – Present)

First point of contact for all IT issues of the company

Receives concerns from support line and website

Responsible for providing resolution to incident and service request tickets via different support channels made by internal employee, contractors and external clients; assesses the severity of an incident.

Properly escalate tickets that needs to be handle by a specific group TRAININGS ATTENDED

Cybersecurity Awareness/ Nexus IT 2020

Won 2nd place for Simulate an Attack on a Demo Server

8th National Computer Research and Engineering Symposium (CORES) 2020 Cloud Containerization, Edge Computing, Email Threats, Zero User Interface CERTIFICATION

Fortinet NSE 1 Network Security Expert (No. B3vUCSznOC) Arjie F. Redoña

Phone: +63-935-***-****

Email: adlua6@r.postjobfree.com

Address: Blk 17 Lot 5 Bayhill Executive, Palo Alto, Calamba, Laguna GitHub: github.com/Aramxv

LinkedIn: linkedin.com/in/arjieredona/

Portfolio: arjie-redona.herokuapp.com/