Information Security Customer Service

Andre Gary

San Antonio, Texas *****

210-***-****) www.linkedin.com/in/andregary *********@*****.***

mailto:*********@*******.***

PROFESSIONAL SUMMARY

Analytical computer technician with a bachelor’s degree in Cybersecurity. Ability to apply broad technical knowledge base to achieve ambitious project objectives at all phases of the project. Enjoys solving technological challenges with network and information security issues. Able To provide effective security monitoring and investigate alerts generated by various data sources. Great communication skills and the ability to properly translate technical information for consumer understanding. Seeking employment that will allow the utilization of my skillset as a security analyst.

EDUCATION

Bachelor of Science Cybersecurity, Apr 2021

Hallmark University. San Antonio, TX

SKILLS AND ABILITIES

IT Essentials in Hardware and software

Data loss prevention

Vulnerability scanning

Penetration Testing

Customer service oriented

Strong problem-solving skills

Excellent communication skills

The ability to work well with minimum supervision.

Exceptional organizational skills

Ability to adapt in a fast-changing environment.

Microsoft OS

Linux

Java

SQL

C++

VMware

Rack and Stack

PROFESSIONAL EXPERIENCE

Lead Low Voltage Cable Tech. Electra Link Inc. San Antonio, TX 2018 - present

Lead a small team who were involved in the construction and installation of our various cable-based services to customers.

Installed, maintained, tested, repaired and/or replaced cable television transmission and distribution systems and associated hardware, including equipment in homes and commercial buildings. Along with analog and digital cable TV signals, High-Speed Internet connections and Digital telephone via coax cable.

As well as prepared and maintained files and reports on inventory.

Rack and stack, as well as hardware configuration.

Employee of the month, March 2019

Vehicle Service Associate/PM Technician. Enterprise Rent-A-Car. San Antonio, TX. 2014-2018

Inspected and Prepped vehicles for customer use to ensure compliance with company standards.

Picked up and dropped off customers at various locations and relocating inventory to different store branches.

Preformed various maintenance to vehicles and equipment.

Maintained a safe working environment and relationship with co-workers.

Communicated effectively with customers and provided a satisfactory experience.

Changed oil and oil filters of vehicles due. Rotated and/or replaced vehicle tires.

Processed related paperwork.

Truck Unloader, Stocker, Backroom Asst. Walmart. San Antonio, TX. 2014

Unloaded and sorted merchandise from trucks.

Assisted with inventory management with merchandise staff.

Worked with inventory control team to ensure store products were available to the customer.

Provided daily satisfactory customer service.

CERTIFICATIONS

CompTIA Security + ce Jan 2021

VOLUNTEER WORK

Tutoring high school students in math and science 2010 – 2012

Security at Resurrection Baptist Church, San Antonio, TX

Pro-bono services in computer software and hardware troubleshooting and maintenance

REFERENCES

Mario Vela 830-***-****

oProject Manager, Electra Link Inc. San Antonio, TX

Anthony Timmerman 830-***-****

oForeman, Electra Link Inc. San Antonio, TX

Contact this candidate