Service Technician

Ornan Duane Whetzel

***** ***** **** ********, ** 22721 ************@*****.*** C 540-***-****

Service Director

Highly skilled, motivated, competent, and result-oriented Service Director with a combined total of over 20 years of experience in managing HVAC Installation and Service Expert Team Members, installing and servicing of all types heating and air conditioning systems/equipment for residential and commercial properties.

Areas of Expertise

Managing/Motivating

Equipment Installation

Outstanding Customer Service

Troubleshooting & Diagnostics

Electrical & Mechanical Repairs

Project Management

Preventive Maintenance

Fabrication

Safety & Compliance

Professional Experience

Service Director Turner Services Company, Manassas, VA

2018 to Present

In charge of day to day operations of a $5M + per year HVAC/Home Services Company. In addition to continuing to work in the field as a Service Expert, responsibilities include:

Conducts weekly financial review meetings with company President and Vice President to ensure weekly/monthly targets are being met.

Routinely holds team meetings and training seminars to ensure all team members are aware of company policy, procedures, and daily priorities.

Conducts annual job performance reviews with Team Members.

Responsible for conducting disciplinary actions as necessary.

Reviews resumes for potential hiring opportunities.

Provides quality assurance inspections of all jobs.

Assists Junior Service Experts with on the job training opportunities.

Routinely holds meetings with vendors and distributors to ensure company is getting fair pricing on all purchases

Responsible for fleet maintenance as necessary

Maintains relationship with county inspectors and permits personnel

HVAC Service Technician/Installer ARS/Rescue Router, Manassas, VA

2017 to 2018

Led installation and maintenance of air conditioning, heating, ventilation, distribution, and refrigeration equipment in residential and commercial facilities.

Conducted preventive/corrective maintenance on HVAC equipment, documented all maintenance/repair actions and managed equipment records.

Routinely installed compressors, evaporators, motors, ducts, and piping as well as mechanical/electrical controls; read and interpreted diagrams.

Troubleshot breakdowns and repaired malfunctioning HVAC systems and components; utilizing measuring and testing instruments.

Provided outstanding customer service, achieved 100% quality service rating in random client surveys.

HVAC Service Technician/Installer Wine Energy/Crystal Clean Duct Service, Manassas, VA

2014 to 2017

Served as technician leading installation and maintenance of air conditioning, heating, ventilation, distribution, and refrigeration equipment in residential and commercial facilities.

Installed compressors, evaporators, motors, ducts, and piping as well as mechanical/electrical controls; read and interpret diagrams.

Conducted preventive and corrective maintenance on bearings, pumps, multi-phase motors, shaft alignments and fans; documented all maintenance/repair actions and managed equipment records.

Troubleshot breakdowns and repaired malfunctioning HVAC systems and components; utilizing measuring and testing instruments.

Delivered outstanding customer service as main point of contact for project inquiries; achieved 100% quality service rating in random client surveys.

Routinely worked overtime, weekends, and holidays to ensure job completion and customer satisfaction.

HVAC Service Technician Chandler’s Plumbing and Heating, Falls Church, VA

2013 to 2014

Installed, repaired, and maintained units, split systems, VAV boxes, boilers, controls, pneumatics, and other mechanical equipment.

Tested, troubleshot, and repaired systems by identifying malfunctions and replacing parts and components. Read diagrams, specifications, drawings, and schematics.

Participated in numerous professional development activities to update knowledge and increase service/repair capabilities.

Demonstrated exceptional time management skills; organized and prioritized high volume of work orders to ensure maximum quality and service to customers.

HVAC Service Technician/Installer John Nugent and Sons, McLean, VA

2007 to 2013

Completed a variety of residential and commercial projects, installing boilers, forced air equipment, gas piping, and ductwork.

Assessed customer service needs; repaired and installed appropriate components. Traveled extensively throughout assigned region to provide prompt service to new and existing customers.

Maintained professional customer relationships, communicating complex information to update customers on project status.

Achieved high ratio of customer satisfaction and lowest rate of repeat service calls for initial installation.

Named Employee of the Year.

HVAC Service Technician/Installer S and S Heating and Cooling, Sterling, VA

2004 to 2006

Installed, maintained and repaired HVAC equipment and systems.

Collaborated with licensed contractors on installation and repair services for residential and commercial building maintenance projects.

Recognized for efficiency in troubleshooting, diagnosing, repairing, and performing preventative maintenance on HVAC systems.

Education & Professional Certifications

1992 High School Graduate – Robert Edgren High School, Misawa, Aomori Japan

NADCA Certified Air Systems Cleaning Specialist & Ventilation Inspector

CSIA Certified Chimney Sweep & Safety Inspector

Certified Generator Maintenance & Inspector

Certified Refrigerant Disposal & Recycling Specialist

EPA Certified

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