Service Customer

Kassie Aherns

Elkhorn, NE *****

402-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Dedicated Pet Sitter with advanced knowledge of animal care and client relationship management. Well-versed in stringently following owner instructions for pet medication, dietary needs and daily care. Devoted to keeping animal environments safe, secure and clean. Background includes working in residential, business and agricultural environments to handle different animal needs. Skillfully coordinate food, medication and housekeeping schedules to maintain optimal animal health. Energetic restaurant worker proficient in greeting guests, maintaining entryways and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities. Cheerful hostess offering one year of experience in fast-paced diner and short-order restaurant settings. Skillfully promoted customer comfort and enhanced experiences by answering questions and responding to concerns. Efficiently maintained service standards and followed safe service regulations. Always ready to help team members by taking on additional tasks. SKILLS

• Client communication

• Medication Management

• Care Plan Adherence

• Pet care needs

• Adaptability

• Customer Service

• Verbal and written communication

• Good listening skills

• Multitasking abilities

• Compassion

• Critical thinking

Species-specific temperament

knowledge

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• Grooming best practices

• High-volume dining

• Kitchen staff coordination

• To-go order preparation

• Cleaning

• Group Reservations Management

• Dining Room Management

• Food running

• Interactive communication skills

WORK HISTORY

DOG PET SITTER 01/2015 to Current

Rover.com/ Self Employed - Omaha, NE, NE

• Exercised animals regularly with walks and rigorous play activities.

• Followed all pet care instructions, including dietary needs and medication regimens. Skillfully helped treat animal skin, eyes and other parts with ointments and other medications.

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Administered medications or wellness protocols including parasite preventative, vitamins and supplements, and treatments for acute conditions.

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Mixed and administered special food formulas to individual animals based on unique dietary needs.

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• Kept animal coats clean and healthy with regular washing, grooming and trimming. Collected animal waste produced on walks and discarded in trash or approved receptacles.

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Coordinated animal training to teach commands, improve behaviors and housebreak personal pets.

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OLIVE GARDEN 02/2020 to 12/2020

Olive Garden - Darden Restaurants - Omaha, NE

• Interacted positively with customers while promoting resturant acilities and services.

• Answered customer questions about hours, seating and driving directions information.

• Monitored seating area and checked restrooms every 2 hours to keep spotless.

• Monitored seating area and checked restrooms every 2 hours to keep spotless. Documented reservations, alerted servers and managers of large groups and prepared seating.

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Planned and executed 12-guest parties by organizing menus, spaces and special requests.

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• Assigned patrons to tables suitable for needs and restaurant section rotation. Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

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• Informed servers of newly seated parties for speedy service. EDUCATION

Elkhorn High School - Elkhorn, Nebraska High School Diploma 12/2020

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