Manager Project

JASON DOERFLEIN **** SE **TH AVENUE PORTLAND, OR *7214

503-***-**** ***********@*****.*** www.linkedin.com/in/jasondoerflein CONSULTING SERVICES/PROGRAM MANAGER

Over 20 years of experience including a track record of managing support operations, process improvements and leading multiple, small-to-large scale projects for internal and external clients. Recognized leader with the ability to build, develop, coach and manage high-performing teams that meet deadlines and delight the customer. Extensive background leading technology implementations, development, and manufacturing projects throughout the entire project lifecycle from requirements gathering to delivery. Proven success driving process improvements to increase efficiency, improve productivity and reduce costs.

Areas of Expertise Include:

Project Management Operations Management Professional Services Consulting Leadership Process Improvement Solution Development Conflict Management Coaching and Mentorship Customer Service Project Schedules, Planning & Delivery Project Management Lifecycle Brokering Decisions Relationship Building Resource Allocation Organizational & Performance Management Product Release Management Scrum Master Business Analysis Requirements Gathering Team Building CAREER HIGHLIGHTS

JOURNI 12/2019 to Present

Product Release Manager

As part of the product team, manage the End-to-End process and inter-departmental coordination for all Apple Store and Google Play Store Journi Product Releases.

Lead planning efforts across 10 engineering and product teams to set goals and priorities for each Release cycle.

Lead cross functional discussions around risks, impacts, and contingencies

Develop new processes for expanding the breadth of influence for our product releases

Implement process improvements to increase release velocity for faster time to market with increased focus on quality and value-added enhancements.

Work with Marketing, Implementation, Operations and Communications to ensure end user impacts are tightly coordinated

Develop Communication content and collateral for user experience and new feature changes CORIOS 2/2016 to 12/2019

Senior Consulting Manager

Manage schedule, budget, client engagement, and development teams for solution implementations across Corios’ client portfolio ranging across energy, financial services, and insurance industries.

Expand relationships with existing clients

Develop solutions to address client challenges

Partner with clients to gather requirements, agree on scope, and develop and execute schedule to delivery

Manage internal team through development and implementation

Represent organization in all client engagement including contract procurement, project development, status updates, steering committees, and ad hoc sessions.

Coordinate activities with client teams, 3rd party venders and external resources

Capture and communicate risks and mitigation plans to senior level client and company management

Drive resolution for all issues holding back project progress

Scrum and Kanban agile and waterfall methodologies NIKE 12/2015 to 2/2016

Technical Project Manager

Contract position to manage the schedule, budget, and development teams for SAP automation project within Nike Information Technology for retail delivery implementations. Successfully reduced SAP build cycle by 50% through JASON DOERFLEIN 503-***-**** ***********@*****.*** PAGE 2 automation of tasks and orchestration of the process. INTEL CORPORATION 12/1999 to 7/2015

Automation Operations/Customer Support Manager (2/2013 to 7/2015)

• Managed team of 6 engineers that triaged L2/L3 automation customer outages within Intel’s multi-billion-dollar factory network. Maintained strong partnership with L1 call center and collaborated with employees to continuously prioritize support operations with their project loads.

• Served as single point-of-contact for automation system/software communication.

• Mentored and developed direct reports. Built cohesive development team from 6 unique individual contributors Project / Product Management

Managed the team’s cross-functional automation software development projects which involved gathering requirements, developing/maintaining schedules, procuring/allocating resources, prioritizing workloads and communicating status updates to stakeholders.

Managed Intel’s automated lot selection troubleshooting tool, Alert Classification tool and AutoOps Dashboard and contributed to all testing, change management and tool implementations. Leadership

Improved overall work culture and fostered employee development via on-boarding new employees and developing, mentoring and coaching teams resulting in increased output and employee satisfaction.

Transformed an under-performing team to become a top performing group; increased team performance and achieved departmental goals via effective leadership, guidance and performance management/development. Process Improvements

Improved incident management documentation through the conversion and comprehensive design of a ServiceNow layout; guided the team through the entire development and implementation process.

Implemented metrics to monitor Intel’s support organization performance; developed processes to reduce repeat incidents, improved documentation and communication.

Developed a process for timeline of event notifications across all automation systems for crisis response and troubleshooting to reduce automation induced factory downtimes resulting in significant cost savings and reduced production development times.

Developed KPI dashboards to monitor group activities and target areas of improvement. Customer Support/Senior Software Engineer (12/2007 to 2/2013)

Supported, troubleshot, and analyzed automation related issues across Intel’s manufacturing operations.

Worked with customers to identify the root cause and develop solution paths.

Clearly documented outcomes in the service management system and communicated resolutions to customers and management.

Partnered with factory management to develop solutions to address factory constraints, including next generation automation, fab/process goals, WIP dispatching and reporting.

Developed and managed project schedules, wrote test cases, and defined success criteria for automation software development projects and implementation.

Developed and documented best practices for incident troubleshooting and resolution.

Created and configured system and user level applications to optimize software and improved user experience. Software Engineer (1/2003 to 12/2007)

Managed multiple projects to automate systems and trained and mentored teams to increase and enhance employees’ skill set. Developed project plans, insertion checklists and wrote/presented factory white papers for production insertions.

Created and managed project plans to automate complex solutions for issues related to WIP management, tool/lot queuing, material storage and material movement.

Collaborated with end users, fab management, and automation personnel on requirements gathering and provided project status updates.

Automation Project Manager (12/1999 to 1/2003)

Managed multiple projects in high-volume test manufacturing environment. Coordinated test tool upgrades, application JASON DOERFLEIN 503-***-**** ***********@*****.*** PAGE 2 installs and reporting and communication. Developed test methodologies and reporting structure. DAYTON POWER & LIGHT COMPANY 1/1994 to 12/1998

Designed and coordinated distribution level projects

Modeled and presented transmission expansion and demand generation projects EDUCATION AND CERTIFICATIONS

Master of Business Administration, MIAMI UNIVERSITY Bachelor of Electrical Engineering, UNIVERSITY OF DAYTON Certified Scrum Master

Certified Salesforce Einstein Analytics and Discovery Consultant

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