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Engineer Customer

Brampton, ON, Canada
April 21, 2021

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Deepa Susan Joseph

** ******** *****, ********, ** L6Z 1C3

Contact: +1-647-***-****



To get placed in a reputed firm that will realize the potential within me and thus develop my professional skills and enhance my career growth opportunities, while being resourceful, innovative and flexible.


Excellent verbal and written communication skills with strong work ethics and integrity.

Strong prioritizing and time management skills.

Good team player while pursuing excellence in individual contribution.

Ability to quickly adapt to new technologies with minimal training.

Strong attention to detail with a high degree of accuracy

Reliable, punctual and confidential.

Experienced in an accounting and book keeping environment.

Working knowledge of QuickBooks Accountant 2019.

Proficient in standard business tools: Microsoft Word, Outlook, Excel, PowerPoint.

Strong communication, customer service and interpersonal skills with the ability to develop and maintain effective relationships with clients and co-workers


Accounts Receivable Administrator Dec 2019- till date

LifeLabs, Toronto, Canada

Maintaining and processing patient billing records and invoices to patients, other organizations or third party insurance carriers

Editing patient/account information in the Billing system.

Responsible for printing the daily patient pay, past due, and monthly contract invoices.

Ensuring the timely mailing/emailing of the daily and monthly invoices, reminders and receipts.

Preparing invoice drafts to Reviewers/Approvers and making revisions as required and submitting billing reports for various hospitals.

Preparing and sending final invoices to Clients within deadlines while maintaining a high level of accuracy

Serving as a customer contact for billing inquiries and working with business development team to resolve clients’ billing issues and concerns.

Investigating and resolving billing discrepancies.

Reclassifying and submission of invoices from patient pay to contract or MOH.

Processing credit card payments as and when required.

Other miscellaneous tasks like ensuring sufficient funds for postage and inventory of envelopes.

Accounts Receivable – Operations Jan 2019- Nov 2019

ArionTech, Mississauga, Canada

Maintaining multiple client transaction records on an ongoing basis using Quickbooks.

Preparing and submitting invoices as required based on individual client files.

Answering inbound calls and customer queries responding to client correspondence by providing invoices.

Processing EFT payments on a monthly basis and recording payments received via cash, EFT, credit and cheques in Quickbooks.

Sending statements and past due notices to clients with outstanding balance.

Maintaining open communication with clients and following up as necessary with telephone calls and/or emails while maintaining the relationship as well as collecting payments.

Logging and recording all activity in individual customer files.

Tracking and recording the financial transaction and records of the company.

Handling and troubleshooting incoming billing phone and walk-in inquiries from all internal and external customers

IT Analyst Nov, 2015 – Mar, 2016

TATA Consultancy Services, Bangalore, India

Involved in requirements gathering, analysis on the current application, design and development.

Prepared test cases for each user story.

Executed test cases and updated user stories using JIRA.

Prepared Technical Design Documents for the development done for each user story.

Reviewed the Test Scripts and code of Peers.

Interacted with clients on customer requirements and presented demo in SCRUM meetings.

Consultant May, 2013 - Nov, 2014

Capgemini Ltd, Bangalore, India

Interacted with the Clients and Business-end users of the Application to determine the mapping of source schema to the target.

Prepared Design Documents, Functional Specification Documents and Unit Test Plans.

Performed Testing on the development and the UAT environments.

Mentored two college graduates and guided them on the basics of Enovia development.

Software Engineer Oct, 2010 – May, 2013

Xchanging Technology Services, Bangalore, India

Involved in gathering requirements from Customer and analysis on the requirements.

Code execution and Bug Fixing.

Prepared Schema analysis and technical documents for each feature and requirement.

Prepared Unit Test Plans and Test Scripts.

Performed Unit testing and Integration Testing for various iterations in Upgrade project.


Sunday school Teacher Apr 2016 - Mar 2018

New Life Fellowship Church

Planned and executed lessons based on curriculum requirements.

Prepared exam questionnaires and materials for classroom instruction.

Secured parent involvement and conducted activities.

Proved competence in teaching, leadership, and mentoring.

Women’s Ministry Treasurer and Core Member Apr 2016 – Mar 2018

New Life Fellowship Church

Led weekly prayer meetings.

Organized monthly visits to orphanages and special care homes.

Managed the women’s group fund.


B.Tech, Bachelor of Technology in Information Technology

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