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EUNICE LITHOLE

adlu72@r.postjobfree.com

073*******

House No:19965 10 Zambezi Street Protea Glen Ext 20 11/2014 -

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Objective

To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.

Experience

Bytes Connect

Call centre agent

Multichoice

Call centre agent

Education

Sinthumule secondary school

Matric

Johannesburg Institute of engineering and technology Chemical engineering

Alison

Occupational hygiene

Skills

Problem Solving. Decision making. Teamwork

Responsibilities

Answer incoming calls and respond to customer’s emails Management and resolve customer complaints

Identify and escalate issues to supervisors

Provide product and service information to customers Research required information using available resources Research, identify, and resolve customer complaints using applicable software Route calls to appropriate resources

Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary

Reference

Selina Seshabela - "Multichoice "

Supervisor

078*******

Contact this candidate