Manager Customer Service

Katie Swearingen

206-***-**** **************@*****.***

summary

Resourceful and experienced in the nonprofit and childcare fields. Skilled in leadership, team management and administrative work. Knowledge of the social services sector and work experience in diverse ethnic and socioeconomic environments.

Education

Seattle Pacific University

Bachelor of Arts, Human Development and Family Studies (2020)

Professional experience

B.F. Day Boys & Girls Club

Youth Development Professional

June 2019 - June 2020

Worked with staff to create lesson plans based on age and educational criteria

Evaluated plans and programs effectiveness and adjusted accordingly

Worked with 40-50 children of varying age, interest, skill, and developmental levels

Managed the kindergarten program and assisted in activity planning

Seattle Country Day School

Extended Day Instructor

August 2018 – June 2019

Supported the varying needs of the families in the program

Utilized approved behavior management strategies to maintain discipline

Oversaw groups of up to 40 students at school and off-site locations, maintaining optimal safety and security

Used behavior modeling and specialized teaching techniques to share and reinforce social skills

Treehouse For Kids

Retail Aide

November 2017 – June 2018

Independently supervised store during manager's absence

Lead and distributed tasks for volunteer groups of up to 15 individuals

Worked with volunteers and staff to resolve customer problems, improve operations and provide customer service

Discussed and evaluated future layout and implementation of programs with coworkers and supervisors

Assisted and provided services for up to 20 foster families a day

Relevant skills

Computers: Proficient in Microsoft Word, PowerPoint, and Excel

Contact this candidate