Manager Service
Resume:
Elliot Goledema –Curriculum Vitae
Marital status: Married
Phone: +260********* I +260*********
E-mail: **************@*****.***
Residential address; 11503 off Mumbwa Road, garden house, Lusaka Objectives
a. To obtain a position that will enable me use my strong organizational skills efficiently. b. Passionately about what I do hence I do it wholeheartedly. c. To ensure organization that hires me reaches its heights of growth in sales and revenue and overall business coordination.
Education Background
2020-Enrolled for Master of Business Administration(MBA)-University of Zambia-Zimbabwe Open University.
2017- Monitoring and evaluation short course-University of Zambia-UNZADESA 2011-2013- Bachelor of Arts Business Administration(BBA)-Livingstone International University of Tourism Excellency and Business Management(Liutebm University-Manchester metropolitan university)
2008-2009- Advanced in Diploma Business Administration & Management-Lusaka Business
&Technical college LBTC (Association of Business Managers and Administrators ABMA) 2003-2005 Chitende High School(Chiawa)- Grade 12 certificate 2001-2002 Chiawa Basic School(Chiawa)- Grade 9 Certificate 1994-2000 Kabwadu Primary School(Chiawa)- Grade 7 Certificate
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Work Experience
Hotel General Manager-Garnet Hotels (September 2020 –Current) Hospitality (Plot 114011 Handsworth Park, Kamloops Road. www.garnethotels.com Responsibilities:
o Presiding over all Hotel matters of the Hotel.
o Ensure preparation financial and business progress reports weekly, monthly and quarterly. o Overseeing sales and marketing activities and ensure efficiency on client relations matter and service recovery protocols.
o Ensure operations and logistical aspects are smooth. o Ensure business licensing and insurances are up to date. o Events coordination and ensure all hosted events are successful and with a guarantee of return business. o Management of front of house, stock management and administration, food and beverage and operations coordination.
o Promoting business and ensure operations are smooth o General management, administration and coordination of all business aspects. o Human resources management and planning for the success of the hotel operations. o Formulate business planning, financing,and reporting to the shareholders. o Formulate staff training, develop and implement standard operating procedures. o Costings, manage purchase supplies requisitions as per departmental requisitions. o Coordinating food and beverage and meeting up with clients in order to schedule and plan details of conventions, banquets, reception and other functions. o Inspect guest rooms, public areas for cleanliness and appearance. Lodge Manager-Palmwood Lodge (January 2020-August 2020) Hospitality (Chudleigh,central street. www.palmwoodlodge.com Responsibilities:
o Managing all aspects of the Lodge to ensure efficiency. o Human resource planning and coordination and manage schedules for leave plans and off days. o Business coordination, operations and managing all aspects of operations just to ensure smooth and efficient property management.
o Ensure business licensing are all valid.
o Manage and ensure all events hosted are well coordinated. o Generating and training staff in line with company standard operating procedures. o Marketing and promoting the business so that constant flow of business is guaranteed. o Ensure daily, weekly and monthly stock takes are conducted with accurate reports generated. o Preparation of financial reports and business progress reports weekly and on a monthly basis. o Responding to any business need and inquiries.
o Championing routine clean-up and maintenance of the property. o Inspect guest rooms, public areas for cleanliness and appearance. o Interview, hire and conducting staff performance appraisals.
Resume: Elliot Goledema –Curriculum Vitae
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Branch Manager-Tyre King Enterprise (February 2019-September 2019) Retail & Auto service (Buyantashi road, heavy industrial area. www.tyreking.com Responsibilities:
o Prepare daily, weekly and monthly financial reports to accounts and head of operations. o Key accounts management and ensure clients feel comfortable with service provided. o Human resource planning and coordination for the branch. o Performing customer needs analysis and develop account strategies. o Performing administrative, operations and branch administration o Ensure branch revenue targets are met and exceeded. o Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
o Resolve any issues and problems faced by clients and deal with the complaints positively to maintain trust. o Ensure efficient management of branch assets such as stock, vehicle assigned that they are well taken care of. o Monitoring vehicle mileage, business licensing and ensure they are all up to date. o Ensure all staff members know and understand product offering at all times. o Ensure staff shortages all the time.
Retail Sales Manager-Postdotnet Zambia (May 2016-May 2018) Retail & Financial service (Zambezi Road, Foxdale Court, ground Floor. www.postdotnet.com
Responsibilities:
o Prepare daily, weekly and monthly financial reports to accounts and head of operations. o Key accounts management and ensure clients feel comfortable with service provided. o Human resource planning and coordination for the branch. o Performing customer needs analysis and develop account strategies. o Performing administrative, operations and branch administration o Ensure branch revenue targets are met and exceeded. o Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
o Resolve any issues and problems faced by clients and deal with the complaints positively to maintain trust. o Ensure efficient management of branch assets such as stock, vehicle assigned that they are well taken care of. o Monitoring vehicle mileage, business licensing and ensure they are all up to date. o Ensure all staff members know and understand product offering at all times. o Ensure staff shortages all the time.
Hotel and Lodges Manager-Tecla Hotel and Lodges (January 2010-May 2016) Hospitality (Plot No 16797 off Nangwenya Road, Mass media. www.teclalodges.com Responsibilities:
o Managing all aspects of the Lodge to ensure efficiency. o Human resource planning and coordination and manage schedules for leave plans and off days. o Business coordination, operations and managing all aspects of operations just to ensure smooth and efficient property management.
o Ensure business licensing are all valid.
o Manage and ensure all events hosted are well coordinated.
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o Generating and training staff in line with company standard operating procedures. o Marketing and promoting the business so that constant flow of business is guaranteed. o Ensure daily, weekly and monthly stock takes are conducted with accurate reports generated. o Preparation of financial reports and business progress reports weekly and on a monthly basis. o Responding to any business need and inquiries.
o Championing routine clean-up and maintenance of the property. o Inspect guest rooms, public areas for cleanliness and appearance. o Interview, hire and conducting staff performance appraisals. o Managing all the 2 lodges and a Hotel within Lusaka to ensure its operations are sound. o Monitor and coordinate all financial aspects of the investments group ‘Tecla Investments’ Administrative Assistant-Tecla Hotel and Lodges(January 2009- Dec 2009-) Hospitality (Plot No 16797 off Nangwenya Road, Mass media. www.teclalodges.com Responsibilities:
o Keeping all financial records accurately
o Managing document solutions such as typing, photocopying, printing, binding,laminating and others smoothly. o Procurement of all hotel requisitions
o Invoicing and preparation of quotations.
o Registration of suppliers analysis.
o Ensure all company bills are fully paid as and when the agreed date falls through. o Debt collection and tabulation of creditors list. o Answering and receiving correspondence and filling them systematically. o Petty cash and imprest management.
o Helping admin manager with all logistical and reordering of stock to avoid overstocking. Waiter/Barman-Tecla Hotel and Lodges(May 2007- Dec 2008-) Hospitality (Plot No 16797 off Nangwenya Road, Mass media. www.teclalodges.com Responsibilities:
o Taking orders and order slips and transmit them to the kitchen for food preparation. o Prepare bills for food and beverages consumed by clients for payments. o Present menus to guests
o Prepare table and linen and set them in different shapes according to guest preference. o Clean tables and remove dishes when service is done. o Stock taking, garnishing of dishes, fill salt and paper, sugar etc. o Ensure guests are comfortable all the time and throughout their visit at the Lodge. o Responding to queries from menu and other managerial questions to management so that accurate information is provided to the guest.
Resume: Elliot Goledema –Curriculum Vitae
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Banqueting Waiter-Intercontinental Hotel Lusaka(July 2006- April 2007-) Hospitality (Lusaka, Zambia)
Responsibilities:
o Taking orders and order slips and transmit them to the kitchen for food preparation. o Prepare bills for food and beverages consumed by clients for payments. o Present menus to guests
o Prepare table and linen and set them in different shapes according to guest preference. o Clean tables and remove dishes when service is done. o Stock taking, garnishing of dishes, fill salt and paper, sugar etc. o Ensure guests are comfortable all the time and throughout their visit at the Lodge. o Responding to queries from menu and other managerial questions to management so that accurate information is provided to the guest.
Waiter-Royal Zambezi Lodge(Lower Zambezi National Park (Dec 2005- April 2006-) Hospitality (Lusaka, Zambia)
Responsibilities:
o Taking orders and order slips and transmit them to the kitchen for food preparation. o Prepare bills for food and beverages consumed by clients for payments. o Present menus to guests
o Prepare table and linen and set them in different shapes according to guest preference. o Clean tables and remove dishes when service is done. o Stock taking, garnishing of dishes, fill salt and paper, sugar etc. o Ensure guests are comfortable all the time and throughout their visit at the Lodge. Responding to queries from menu and other managerial questions to management so that accurate information is provided to the guest
Personal strengths
o Ability to build interpersonal relationships
o Team work
o Positive mindset
o Good communication and reporting Skills
o Team player and self-starter and motivated
o Open to learning new ideas.
References
Mr. Gilbert Nsama Ms. Grace Nkonde
Eden University-Dean Postdotnet Zambia Limited –Head of Operations 097******* 097*******
******@*****.**.** ***********@**********.**.**
Mr. Joseph Zulu
Tecla Hotel and Lodges-HR/Food and Beverage
**************@*****.*** or ****@***********.***
Contact this candidate